My email to Hyundai A.S.S. after 6 incidents with my Santro Xing in Noida Folks, below is a personal and harrowing experience with Hyundai Service Centers in Noida.
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Email to cr@hmil.net
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Hi,
This is with reference to my car number UP16 X XXXX (transferred to Noida - old number KA 51 X XXXX).
First of all thank you very much to the Hyundai corporate team - Mr Ahmad, Mr Bali, Mr Vivek Garg for a speedy resolution of an incident involving my 2007 Sep Hyundai Santro Xing. Background:
This is my third Hyundai vehicle since 2003 (all 3 purchased from Mr Roshan at Advaith Hyundai in different years). I have been a big fan of Hyundai sales & service for the last decade and specially Advaith Motors in Bangalore. Present:
However, I moved to Noida in 2008; got my current car transferred to a Noida number (as stated above).
My first service in Noida was done by Nimbus. After trying them a few times for service (and being highly dissatisfied) I switched to Capital. In fact, I was so unhappy with Nimbus that I had to escalate an issue to Mr U K Sharma (GM Service) & Mr Sunil Dewan (Owner). Only then was it resolved. Capital Hyundai has been a better experience than Nimbus but leaves a lot of room for betterment. The latest issue:
In the latest incident, my car was serviced on Monday (14-Feb-10) and it was hardly driven 50 kms after that. But on 16-Feb-10 the car refused to start. I promptly requested the service team in the evening that my car be checked the next morning.
The Service technician (breakdown service) arrived at 10.30 (as promised). However, the gentleman instead of using a G-Scan swapped parts from his car into my santro to find what the root cause was. This hit & trial method (which I personally think is highly inappropriate) went on till 1 PM. By this time my patience had run out and I decided to escalate the issue to Capital. Not much moved and then I had to escalate to Hyundai Corporate. After this things started moving very quickly. Another car with a G-Scan arrived and the issue was diagnosed to a failed alternator. The car was driven to the dealership and the part promptly replaced.
Am currently satisfied with the intervention from Hyundai & the resolution by Capital Hyundai. Takeaway:
There has been a pattern which I have observed with Hyundai A.S.S. after moving to Noida (NCR). My car gives me some or the other trouble only after a service at the dealer. Not sure if this is too much of a co-incidence (6 of them in the last 2 yrs at 2 different dealerships in Noida) or just my bad luck.
Whatever it is, it does dent the confidence of an old and repeat customer of Hyundai.
Regards,
Nitin Rai
Last edited by nitin.rai : 18th February 2011 at 17:28.
Reason: Spell check
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