I would like to share my experience I had with Mahindra First Choice (Borivali-Mumbai).
I had received an email from ebay.in with Subject "Give your car an experience of World Class Service for just Rs. 399. Original Price Rs. 1000" this was an offer from Mahindra First Choice, I decided to take the offer as the term "World Class service" tempted me.
After buying the coupon from eaby.in a couple of days I received a call from Mahindra First Choice (MFC) for an appointmnent at their garage, I confrimed a date and time with them and took the car there on the due date and time, after waiting more than an hour a service Advisor attended me and wrote down the job card and told me that I would receive a call from him on the work estimate soon. As promised he called me and gave me a huge estimate of Rs 11000, major parts to be replaced being engine mountings,front brake pads,EGR pipe etc. etc. My vehicle had only 34000kms so I only agreed on the front brake pad replacement with disk skimming, eng oil and filter, air filter, fuel filter, and alignment. they charged me around Rs 7000 for this job, I had to leave the car there overnight, the next day I went to pick up the car, it was washed but I was shocked to see the drivers seat was full of grease and oil stains, I showed this to the Service Advisor, who managed to get it cleaned somewhat but not completely as the oil and grease stains are difficult to remove from leather, I thought the 1st thing a mechanic would do before starting work is to cover the seat to protect it from stains from their coveralls, apparently in MFC they dont.
Anyway I took delivery of the car, while driving home I noticed that the brake pedal was spongy, alignment also didnt seem to be proper as it was still pulling to left slightly, after driving a few kilometers I saw that there were fine drops of some sort of liquid appearing on the front windscreen, I stopped the vehicle and opened the bonnet and noticed that the guys had not closed the Cluth Fluid container lid properly, fortunately the lid did not drop off while I was driving.
After the service the ride had become rough, the ride was unusually bumpier so I decided to check the tyre pressure, the front tyres had 37psi in them, specified tyre pressure as mentioned on the inside of the door is 32psi max, this happens to be a Mahindra vehicle so the Mahindra mechanics should have been aware of this, probably they had increased the presssure while doing the alignment but didnt put it back to normal.
After about a week I received a call from MFC for a feedback on the service, I told them how unsatisfied I was with the service, she said "sir, why dont you send the vehicle back?" I said I have no time they should have done it right the first time and not fix it after a negative feedback then she said dont worry sir I will get the Works Mgr to call you and we will fix your issues, its been a month now I have still not received a call from the Works Mgr. Just last week I sent a feedback online to MFC HO on this 3rd class service but havent heard from them either.
Mahindra First Choice will never be my First Choice again.