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I am not sure how many BHPians have had to deal with the credit reporting organisation CIBIL and its wayward ways but having had a nasty experience of my own, thought it would be worth sharing my experience here. Proceed only if you approve of sarcasm.
It all started when I planned to finance a deal for buying a pre-owned Ritz diesel through a personal loan. The loan application with HDFC was promptly rejected because of "CIBIL report issue". From here started my painful and hellish journey confronting an organisation which functions in way which is at loggerheads with its reason of existence.
From what I gather from internet and a reliable source in the banking industry, private credit reporting institutions were allowed to be setup by the government as an easy way to get an individual's credit history so as to reduce the time delay involved in processing credit and loan applications. That is, banks report transactions related to credit (like credit cards and loans) to these credit reporting institutions (which need to be licensed and authorised by RBI) every month. The credit reporting instutions have a concept of membership to which only banks (PSU and private) are permitted as members. Only members are allowed to report data and any data editing should be authorized by members. CIBIL is one such credit reporting and information gathering institution and is not government owned but instead owned by a consortium of banks - the same ones which have time and again shown remarkable ineptitude time and again to serve the customers needs. So banks which themselves have failed to keep their customers credit data confidential now think it is best to give this data to an outside organisation of which they are NOT the majority shareholders.
I continue for the sake of those to whom the path to where this doomed train leads to is not yet clear. So we have banks reporting data to this organisation and banks relying on data from this organisation - lets call it CIBIL from now on- when it comes to giving out loans. Data about me and you - the customers - who is nowhere in the loop and whose data is being shared and passed around freely without his/her knowledge and without bothering to verify if that data is authentic. This data (seldom fully correct) being shared about you and me is called the CIBIL report. CIBIL "prepares" this reports when enquired by banks ; and to customers on payment of Rs 470.00. The other aspect of this report is the mysterious CIBIL score - which CIBIL says is meticulously calculated but to me looks pretty much a random number between 300 and 900 - which has equally mysterious interpretaions in the market. Apparently, high score is not enough. Google informs me that a guy with 800 got his application rejected while someone with 650 had an approval.
One should thank his/her lucky stars if his/her CIBIL report has no issues which my informal enquiries have revealed that is not the case. The CIBIL report preparation is apparently based on a few match-the-following type questions and apparently on your first name. So unless you are one of those with unique names like Zaphod Beeblebrox, do not be surprised if you end up sharing the credit history burden of your fellow countrymen with similar names or same dates of birth. Perhaps they have not heard of a unique number called PAN based on which the credit history can be referenced.
To cut a long story short, I received my CIBIL report fully loaded with 11 credit cards when all I own are 2 - T W O - credit cards. For good measure, one of the two cards that I own does not show up in my own credit information report or what the CIBIL calls the CIR. Although they have a laughable process called dispute resolution where you can dare to query the CIR only likely to be replied that the CIR is correct and if you still have problems YOU can contact the bank who reported the data. So not only do CIBIL creates the problem, they expect me to resolve it . Easiest 470 Rs ever made. Obviously CIBIL knows that the customers whose CIR is erroneous will get it rectified and with the fear of God put into them now, will take out these CIRs on a regular basis. Keeps those cash registers ringing for CIBIL.
I called up the four "major" banks whose 10 credit cards are not mine but nevertheless have made it into my CIR - some of the people at customer care are guarded at my enquiries, others unwittingly reveal that it belongs to some other guy with same name as my first name and staying in Mumbai. Some of them even enquired why I was not paying regularly AFTER listening to a ten-minute-rant of mine explaining that this card does not belonging to me. As of now, I am busy writing mails, cajoling customer service heads and begging nodal officers to resolve my case. In the interim, HDFC has the nerve to call me and ask that they can revive the loan application if I agree to a higher rate of interest and if I do so , they will turn a blind eye to my CIR.
So request BHPians familiar with the workings of CIBIL and its member banks to enlighten me as to why an institution whose report is at best mediocre , is allowed to function with a free hand . One can complain about the banks' behaviour to an Ombudsman but not CIBIL itself. Also, it is inexplicable as to why banks decide this report as the ultimate yardstick to approve/reject loans rather than go for a more broader approach that involves the customer himself. The banks are losing genuine customers just because they are found "guilty by CIBIL" and a worse scenario is an undeserving person getting credit only because he is "innocent by CIBIL". The only reason I can gather is to intentionally feed wrong data to gain an upper hand in the loan disbursal and wreck the customer's confidence by rejecting his applications.
This in a nutshell has been my experience with CIBIL so far - yet another organisation whose mandate is commendable but whose actions are anything but that. To those who have managed to cross this nine ringed hell at the first attempt congratulations and Godspeed...to those who haven't suggest you visit an earlier incarnation and do a good deed.