[Kalash_6324]

Originally Posted by duker2997

Kindly help me solve this and not let them wiggle away.

Hi there Duker2997, GoDigit has just tweeted back at me asking for policy number and contact details.

[duker2997]

Originally Posted by kovilkalai

My experience with Digit claims is ongoing.
The process is moving very slowly. The estimate for one of my cars came in 9 days ago and I still haven't heard from Digit (it is a total loss).

All in all, very poor experience

Sincere condolences on losing the car. It is indeed a very pathetic experience dealing with these people.

Originally Posted by Kalash_6324

Hi there.
Have tweeted at GoDigit on twitter handle @heydigit and a couple of senior managers I could find with the help of LinkedIn.

Hoping this blows up and GoDigit realises that ghosting customers has consequences.

Thank you for the help Kalash.

Originally Posted by ninjatalli

You already have the email format of the company's email domain. Send a polite mail to the CEO and see how it goes ahead.

Thank you for the input and the CEO's linkedin profile. I will share my ordeal with her, hope she can resolve this.

[duker2997]

Originally Posted by Kalash_6324

Hi there Duker2997, GoDigit has just tweeted back at me asking for policy number and contact details.

Thank you for tweeting this. Someone from their team reached back assuring this shall be sorted out and apologized saying it was due to miscommunication. Shall update on how this goes.

[ninjatalli]

Originally Posted by duker2997

Thank you for tweeting this. Someone from their team reached back assuring this shall be sorted out and apologized saying it was due to miscommunication. Shall update on how this goes.

Any movement on your case? Do update once you have something to share.

[Turbanator]

Very difficult. Even if they do the change now, processing old date case will be super hard. They won’t able to do in the name of previous owner too as the name on RC is different already.

Tricky situation.

[duker2997]

Originally Posted by ninjatalli

Any movement on your case? Do update once you have something to share.

Hi, there's no update. Just an endless exchange of emails asking them to have it sorted. It's a really pathetic experience. Leave aside the claim, they still aren't able to arrange a person for manual inspection of the car for transfer of insurance.

Originally Posted by Turbanator

Very difficult. Even if they do the change now, processing old date case will be super hard. They won’t able to do in the name of previous owner too as the name on RC is different already.

Tricky situation.

Agreed, but my point being it happened due to their negligence. To be frank I have no hope on these people. Have even marked their CEO in the email trail and there's no change in their approach to having it sorted or speeding up the process.

[jayanttalwar]

Hi, I’ve had a similar experience where my civic was insured by digit by the previous owner and insurnace transfer was in process . A car scraped my door, fender and bumper so I called them up.

Similar story to yours where multiple calls and emails were sent but no real solution. In the end I was talking to the regional manager but they just paid me 3k-4k randomly out of 20 making it a waste of time for me

[lsjey]

@duker2997, thanks for sharing your experience. I do hope that your issues get resolved soon. From what I'm seeing looks like you've exhausted all avenues of resolution with the insurance company. Only option left is to go to the insurance ombudsman I guess. Please keep us all posted. It'll definitely help many in avoiding or handling a similar situation.
Regards,
Lsjey

[akg7091]

Having read sooooo many cases of acko and godigit shafting their customers I guess it makes sense to stick to the established names like HDFC, Tata etc. I hope they resolve your issues soon