![]() | #1 | |
Distinguished - BHPian ![]() ![]() | ![]() When i drove the Skoda Superb for the first time, i could not believe they were actually offering so much for a price tag lower than 20 lakh rupees, the car is talented enough to compete with most 40 lakh rupee cars. The best selling variant and the most sensibly price variant 1.8 TSI with 7 Speed DSG comes at a very good price. Priced few lakhs cheaper than the Diesel variant, this variant is good enough to confuse most Diesel buyers into buying Petrol variant. But i still do not recommend this variant at all, not even to my enemies. Reason: Ask thousands of struggling owners who face multiple gearbox failures every year. This particular 7 Speed DSG gearbox is known to fail and the failure rate is extremely high in India. Even on Team-BHP we have countless discussions on this, and a long list of owners who have faced/ are facing this problem. Thanks to our country's non existent consumer laws and absence of any automotive regulatory authority like the NHSTA in United States, Skoda has not offered a recall or any other kind of relief package to its customers. Links to a few ownership threads discussing this failure: http://www.team-bhp.com/forum/test-d...ml#post2787300 http://www.team-bhp.com/forum/indian...ced-skoda.html http://www.team-bhp.com/forum/indian...se-closed.html http://www.team-bhp.com/forum/test-d...ml#post2498688 http://www.team-bhp.com/forum/indian...ml#post2785096 VW China has apologized to its Chinese customers for the problems they faced with this particular gearbox. In China, they have agreed to extend the warranty to 10 year / 1,60,000 kms. Earlier VW refused this but now they have taken this steps after recommendation from the Chinese department concerned- The General Administration of Quality Supervision, Inspection and Quarantine's (AQSIQ) Defective Products Management Center . VW is offering similar 10 year warranty to its North American customers, my question is why this step motherly treatment to Indian customers? http://autonews.gasgoo.com/china-new...x-120525.shtml Good thing is this trouble prone gearbox(DQ200) is offered only in a single variant of only one car in whole VW group here in India. While Skoda has offered this gearbox from day one in the new Superb, VW stayed away from this gearbox. This might be one of the reasons why Passat does not come with a TSI engine, even the previous gen Passat which had the TSI engine came only with a manual transmission. Worldwide, the DQ200 DSG 7 speed transmission is used for FWD cars in VW group with torque output lower than 250 nm of Torque, this is the maximum amount of torque this gearbox can handle. This dry type gearbox is slightly more efficient than the wet type 6 speed DSG. VW even has issued special instructions in Owner's manual for some cars, here are special instructions for DSG 7 dry type in Golf GT: Quote:
Last edited by Rehaan : 29th May 2012 at 16:52. Reason: Typo | |
![]() | ![]() |
|
![]() | #2 | |
Senior - BHPian ![]() | ![]() I would like to quote myself from manson's thread. Quote:
This is what we need, not sponsoring Satyameva Jayate or giving away free skoda logos/emblems to customers in Mumbai. May be all the owners can file a PIL. Last edited by F150 : 29th May 2012 at 11:56. | |
![]() |
![]() | #3 |
BHPian ![]() Join Date: Jul 2006 Location: Bangalore
Posts: 855
Thanked: 396 Times
| ![]() I believe the law or lack of it is one of the reasons why these manufacturers take us for granted. If we had an effective "lemon" law, we would be seeing a lot more recalls and full responsibility taken by these manufacturers. Even when there is a clear-cut evidence (as in the case of harish & varun roy), the so-called consumer courts take their own time and are scared to pass a judgement because it might set a precedent. |
![]() |
![]() | #4 |
Senior - BHPian ![]() Join Date: Mar 2007 Location: Bangalore
Posts: 1,579
Thanked: 253 Times
| ![]() Not all manufacturers take us for granted. We do have some manufacturers who have had product recalls here in India. Way back in 2007 when I purchased Swift Diesel, mine was from an initial lot that had ECU issue. Maruti recalled my car and replaced the ECU.They also provided a free checkup and Wash for the trouble taken by the customer to come to the service center. All this within 2 months of the product launch when the car was selling like hot cakes. I think this is another big reason why we don't recommend Skoda on this forum. In my view they are most unethical of the lot. |
![]() | ![]() |
![]() | #5 |
BHPian ![]() Join Date: Mar 2006 Location: Dehradun
Posts: 106
Thanked: 10 Times
| ![]() This question was raised to Autocar India in their AAA(Ask Autocar Anything) section by a potential buyer few months back.Autocar quoted that there was an "Electrical Surge" in VW plant which caused damage to the gearbox units.But now they have rectified it. |
![]() |
![]() | #6 |
BHPian Join Date: Apr 2011 Location: YVR - MAA
Posts: 25
Thanked: 9 Times
| ![]() The only way of addressing the concern and making Skoda India to respond would be the unity of the affected and current Superb owners having the 7speed gearbox, forming an association and filing a law suit in the consumer court highlighting the repeated recurrence and the inordinate delay in the manufacturer resolving the problem in the respective vehicles. The law suit must seek the attention of the media and create general awareness . Once the magnitude of the situation is this high, the manufacturer would be forced to respond. |
![]() |
![]() | #7 | |
BHPian Join Date: Oct 2010 Location: N Delhi
Posts: 407
Thanked: 200 Times
| ![]() Quote:
Your post while specific to Skoda and a particular variant of DSG raises very a fundamental issue i.e. the lack of accountability of Auto companies to customers for selling the occasional lemon or deficient technology as the case maybe. The lament is that the so called automotive journalists never ever highlight the lack of integrity in the auto companies . Whether this is due to a suitable quid pro quo or absolute lack of knowledge I leave for everyone else to draw their own conclusions. If you think appropriate you could email the link to this thread to the Secretaries of MoHI and MoRTH, GOI under copy to various newspapers and tv news channels. In all probability you wont get a response, but then who knows somebody might see some news worthiness in this? | |
![]() |
![]() | #8 |
Senior - BHPian ![]() | ![]() @F150 Why five years mate, my Baleno is its seventh year of ownership and no one is even thinking about engine and gear box. If at all Skoda/VW is serious they should offer something that competes with Japanese reliability i.e. engine+gear box lasting over 1L Kms. This gives peace of mind not only to the first owner, but if the car is sold in the used market it give some peace of mind to the second owner as well. Unless this is done these manufacturers will always be dud on the used car market, doing this will lift the used car sales as well. |
![]() |
![]() | #9 |
Team-BHP Support ![]() ![]() | ![]() The owner base of this variant in India is very small, thus they are not a strong lobby group. Now VW is not offering this warranty in china due to goodwill or a soft heart. Its a decision based on economic realities. The negative publicity about step motherly treatment can hit their sales and impact bottom line. However, in India, VW may believe that the cost of offering a 10 year warranty will not be less than cost of a few lost sales. So its done a pinto analysis, and concluded that India does not need this extra warranty. |
![]() | ![]() |
![]() | #10 |
Distinguished - BHPian ![]() ![]() | ![]()
VW China the offered warranty and apology only after the Chinese Regulatory authority- The General Administration of Quality Supervision, Inspection and Quarantine's (AQSIQ) Defective Products Management Center's intervention. Similar thing happened in US where they recalled the cars only after NHSTA ordered them after a investigation. |
![]() |
![]() | #11 | |
Team-BHP Support ![]() ![]() Join Date: Feb 2004 Location: Bombay
Posts: 23,505
Thanked: 31,214 Times
| ![]() Quote:
If its for the entire car, is it for all variants (/ models?), or just the DQ200 variants? cya R PS - Every single 7-speed Superb owner i know has had a g'box failure! Last edited by Rehaan : 29th May 2012 at 17:00. | |
![]() |
|
![]() | #12 | |||
Distinguished - BHPian ![]() ![]() | ![]() It's not only VW China, VW Malaysia and Singapore too have announced this on their official Facebook page: ![]() and also this while answering a question on their FB page: Quote:
Quote:
Quote:
![]() | |||
![]() | ![]() |
![]() | #13 |
Team-BHP Support ![]() ![]() Join Date: Feb 2010 Location: S'pore/Thrissur
Posts: 6,663
Thanked: 9,878 Times
| ![]() A few reasons I can think of:
|
![]() | ![]() |
![]() | #14 |
Team-BHP Support ![]() ![]() | ![]() China now has overtaken US as the country with maximum car sales. So definitely have much more at stake there. And couple it with the fact that Indian ownership base is small and law and its implementation are much more stricter in China. |
![]() |
![]() | #15 |
Senior - BHPian ![]() Join Date: Oct 2007 Location: cochin
Posts: 1,267
Thanked: 1,205 Times
| ![]() It is terribly disheartening to read this bit of news. With the automobile sector growing explosively for the past few years now, it is imperative that India has such a regulatory mechanism (like the American & Chinese bodies) that can put pressure on manufacturers to protect consumer safety/interest. I'll digress a bit here. ![]() I recall the way the Govt of India put pressure on RIM in the Blackberry security issue. So it can be done i.e. getting multinationals to play fair. |
![]() |
![]() |