Tata asked by court to provide customer with new car

bigman · 15th April 2006, 03:05

http://www.tribuneindia.com/2006/20060415/delhi.htm#8

New Delhi, April 14
A consumer court has asked carmaker Tata Engineering to provide a customer, whose Tata Indigo car had manufacturing defects, with a new car and pay Rs 30,000 as damages and to reimburse repair costs.

“The car had problems and snags from the day it was purchased...the opposite parties are liable to replace the same with a new vehicle and fresh warranty and pay Rs 30,000 towards repair of the car,” Consumer Disputes Redressal Forum (North) comprising President K. K. Chopra, Members Neeru Mittal and R. K. Prabhakar said.

Complainant Deepak Goyal, a resident of S. P. Mukherjee Marg, had purchased the car on July 2, 2003 and took its delivery four days later. The vehicle stalled on his way back home from the showroom and he had to take it the nearest authorised workshop for repair.

Mr Goyal had to put up with this state of affairs for almost two years before filing the complaint before this court.
During the hearing, Tata denied that the vehicle had any inherent manufacturing defects and said that repairs were done only after the vehicle met with an accident in 2005. It further argued that Mr Goyal had used the car for commercial purposes. However, the court dismissed Tata’s contentions on perusing the repair bills, dating back to the day of purchase of the car, placed before it.

SLK · 15th April 2006, 04:24

Hope it was a genuine case.... and that serves TATA right.

But I wonder... howcome one vehicle gets all the wrong/defective parts?

Only thing I can think of is... that the parts have been replaced by the dealer for his on good ... while the vehicle was in his possession before sale.

amit · 15th April 2006, 06:37

I hope Varun will read this thread.

Quote:

During the hearing, Tata denied that the vehicle had any inherent manufacturing defects and said that repairs were done only after the vehicle met with an accident in 2005.

TATA's arguements seem similar to the one they have made in Varun's case too.

islero · 15th April 2006, 08:41

Hmm....more quality problems for Tata.

varunroy · 15th April 2006, 10:32

Quote:

Originally Posted by amit

I hope Varun will read this thread.
TATA's arguements seem similar to the one they have made in Varun's case too.

Amit,

You bet I have read this. You have no idea with what hunger I have been desperately searching the web, the print media, pushing my lawyers for similar cases and above all asking for help on this forum.

Thanks Bigman, this could not have come at a better time.

So long....

bigman · 15th April 2006, 15:42

Quote:

Originally Posted by varunroy

Amit,

You bet I have read this. You have no idea with what hunger I have been desperately searching the web, the print media, pushing my lawyers for similar cases and above all asking for help on this forum.

Thanks Bigman, this could not have come at a better time.

So long....

You may find http://www.consumeronline.org useful if you can work out how to get a login and password.

You may find the following story interesting :

http://economictimes.indiatimes.com/...how/905535.cms

bigman · 15th April 2006, 15:49

Quote:

Originally Posted by SLK

Hope it was a genuine case.... and that serves TATA right.

But I wonder... howcome one vehicle gets all the wrong/defective parts?

Only thing I can think of is... that the parts have been replaced by the dealer for his on good ... while the vehicle was in his possession before sale.

You sometimes get lemons rolling off the production line. Last year some local chap bought a Rolls Royce and had no shortage of problems. The car was in the dealers service department more than it was on the road.

navan49 · 1st February 2010, 21:57

Some one should be dare enough to do such fight to get something done. What ever it is none can replace Mr.Goyal's mental agony during the fight for justice.

gshanky · 1st February 2010, 22:06

I am glad justice is done. Though late, but still the right thing has been done. TATA should take these in stride and consider as learning experience. Now give the man a brand new Manza and try to impress him

Sudan_NFS · 2nd February 2010, 12:00

I am not sure why our court is not giving fine to the Manufactures in huge amount and gives 20% to the consumer and rest 80 % to the road accident victims funds.
Say they can fine Tata 20 lakhs and pay the consumer 4 lakhs and rest 16 lakhs towards that fund.By this way both the consumer will be satisfied for his long fight and funds also can be raised ,even the manufactures will not repeat this again.

recshenoy · 2nd February 2010, 13:57

i belive customer must receive more than 30K for the time he had spent running around court! any idea what exactly was the "defect"?

rg_chn · 2nd February 2010, 14:03

Will TATA also pay for other damages? Like the customer's lawyer charges, etc?

v1kram · 2nd February 2010, 14:08

This thread is almost 4 years old, not sure why it's digged back.

stanjohn123 · 2nd February 2010, 14:20

My Gosh ??? How many years did it take for the court to settle this lemon case ?? It's shockingly very high. When we Indians get judgement's sooner ??

rjalihal · 2nd February 2010, 14:41

4 year old thread coming back to life now huh? Amazing! So this means 4 years to resolve the issue. And 30k is the settlement? Thats rubbish. I always thought it would be a 7 figure amount!

15th April 2006, 03:05	#1
bigman Senior - BHPian Join Date: Oct 2005 Location: NA Posts: 1,224 Thanked: 93 Times	Tata asked by court to provide customer with new car http://www.tribuneindia.com/2006/20060415/delhi.htm#8 New Delhi, April 14 A consumer court has asked carmaker Tata Engineering to provide a customer, whose Tata Indigo car had manufacturing defects, with a new car and pay Rs 30,000 as damages and to reimburse repair costs. “The car had problems and snags from the day it was purchased...the opposite parties are liable to replace the same with a new vehicle and fresh warranty and pay Rs 30,000 towards repair of the car,” Consumer Disputes Redressal Forum (North) comprising President K. K. Chopra, Members Neeru Mittal and R. K. Prabhakar said. Complainant Deepak Goyal, a resident of S. P. Mukherjee Marg, had purchased the car on July 2, 2003 and took its delivery four days later. The vehicle stalled on his way back home from the showroom and he had to take it the nearest authorised workshop for repair. Mr Goyal had to put up with this state of affairs for almost two years before filing the complaint before this court. During the hearing, Tata denied that the vehicle had any inherent manufacturing defects and said that repairs were done only after the vehicle met with an accident in 2005. It further argued that Mr Goyal had used the car for commercial purposes. However, the court dismissed Tata’s contentions on perusing the repair bills, dating back to the day of purchase of the car, placed before it.
	() Thanks

15th April 2006, 04:24	#2
SLK Senior - BHPian Join Date: Feb 2004 Location: DL XX XX XXXX Posts: 1,634 Thanked: 1,011 Times	Hope it was a genuine case.... and that serves TATA right. But I wonder... howcome one vehicle gets all the wrong/defective parts? Only thing I can think of is... that the parts have been replaced by the dealer for his on good ... while the vehicle was in his possession before sale.
	() Thanks

15th April 2006, 08:41	#4
islero Senior - BHPian Join Date: Dec 2004 Location: Chennai Posts: 1,574 Thanked: 13 Times View My Garage	Hmm....more quality problems for Tata.
	() Thanks

1st February 2010, 22:06	#9
gshanky BHPian Join Date: Jun 2008 Location: Coimbatore / Bangalore / New York Posts: 717 Thanked: 13 Times	I am glad justice is done. Though late, but still the right thing has been done. TATA should take these in stride and consider as learning experience. Now give the man a brand new Manza and try to impress him
	() Thanks

2nd February 2010, 12:00	#10
Sudan_NFS BHPian Join Date: Aug 2009 Location: chennai Posts: 759 Thanked: 16 Times	I am not sure why our court is not giving fine to the Manufactures in huge amount and gives 20% to the consumer and rest 80 % to the road accident victims funds. Say they can fine Tata 20 lakhs and pay the consumer 4 lakhs and rest 16 lakhs towards that fund.By this way both the consumer will be satisfied for his long fight and funds also can be raised ,even the manufactures will not repeat this again.
	() Thanks

1st February 2010, 21:57	#8
navan49 Senior - BHPian Join Date: Nov 2009 Location: CHENNAI Posts: 1,000 Thanked: 73 Times View My Garage	Some one should be dare enough to do such fight to get something done. What ever it is none can replace Mr.Goyal's mental agony during the fight for justice.
	() Thanks

2nd February 2010, 13:57	#11
recshenoy Senior - BHPian Join Date: Mar 2008 Location: Mangalore / Bangalore Posts: 1,128 Thanked: 254 Times	i belive customer must receive more than 30K for the time he had spent running around court! any idea what exactly was the "defect"?
	() Thanks

2nd February 2010, 14:03	#12
rg_chn BHPian Join Date: Oct 2008 Location: K.S.A Posts: 343 Thanked: 3 Times	Will TATA also pay for other damages? Like the customer's lawyer charges, etc?
	() Thanks

2nd February 2010, 14:08	#13
v1kram BHPian Join Date: Jan 2007 Location: Coimbatore /YEG Posts: 465 Thanked: 242 Times	This thread is almost 4 years old, not sure why it's digged back.
	() Thanks

2nd February 2010, 14:20	#14
stanjohn123 Senior - BHPian Join Date: Oct 2008 Location: TN 75 Posts: 1,345 Thanked: 1,798 Times View My Garage	My Gosh ??? How many years did it take for the court to settle this lemon case ?? It's shockingly very high. When we Indians get judgement's sooner ??
	() Thanks

2nd February 2010, 14:41	#15
rjalihal BHPian Join Date: Dec 2008 Location: Bangalore Posts: 713 Thanked: 100 Times	4 year old thread coming back to life now huh? Amazing! So this means 4 years to resolve the issue. And 30k is the settlement? Thats rubbish. I always thought it would be a 7 figure amount!
	() Thanks