So Im back from 20,000km service today of my petrol figo zxi and the car feels so smooth now after changing the oil and cleaning out the brakes.
I was shocked today at the service time. 1 hour 15minutes from 10am to 11:15am. Can you believe it? That too with all the rush. It used to take an entire day at the St Marks road facility.
The car was washed, wiped and ready to deliver in 1hour 45minutes.
Features
- No appointments needed. First come first serve basis IMO.
- Underbody wash is done using a platform with nozzles beneath it. The nozzles are pressure fed and water is recycled after washing.
There is no lift for the car to wash the underbody, thus saving power by lack of the lifts. (this feature has already been mentioned by Vid)
The entire wash is done on that platform and from my understanding the water is collected below and then recycled.
- They also have a computerised headlamp alignment system which Ive not seen in other service centres till now.
- An A/C recycling machine, that is used to clean car A/Cs. It had a knob for cool and hot air and 2 bottles filled with some sort of liquid that connect with a pipe to the ventilation system. I couldn't make much sense of it.Technically inclined members maybe able to shed some light on this.
- Hunter Wheel alignment and balancing systems. Had MADHUS stickers on them. Any connection to our bhpian Nikhil?
Currently they are doing upto 20-25 cars per day although the target is to do 35. What I liked about this facility is that I could stay in the service area and observe the work being done on my car without any problems from anyone.
Also I felt the Service manager to be very very proactive and continuously walking around the facility to ensure the guys are not being lazy and motivating the workforce to be better with each car serviced.
My Service advisor was Mr. Praveen who was very attentive to my specific needs and kept me updated on the progress. Also gave me a complete tour of the facility
For those worried about billing delays, just visit this service centre. They have the bill ready by the time your car is sent for wash and your car is ready by the time you're done handling the finances.
One more thing I forgot to mention, I found the restrooms to be exceptionally clean and well maintained - something that was lacking in St Marks road facility.
Only a question kept poking me throughout the day - If this facility can service a car in 70-90 minutes, then why cant the St Marks road facility do the same? Even if my car is first to enter the svc at around 8 am in the morning, it wouldnt be ready before 6pm in the evening. Why so much delay? Im never visiting the St. Marks road svc for scheduled service. There was rush at the Yeshwantpur facility too, but most cars would be off the service bays within an hour.
All I can say is Thank you Ford for listening to the demands of the customer and delivering on that.
Drive safe!!