Team-BHP - Buying a car through the CSD. EDIT: Revised criteria on page 21
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How long did it take to get the account approved in the CSD website?? Registered as a new account with grocery card details and other necessary information on Friday. But account is not yet approved , so shop option is not available. Does anyone have an idea about the time frame to get the account approved??

Anyone aware as to when EVs are coming to CSD.

Quote:

Originally Posted by Kpzonwheels (Post 4982952)
How long did it take to get the account approved in the CSD website?

It took two working days for us. The site did not register us for a couple of days, but one day it just did.

Quote:

Originally Posted by dhanushmenon (Post 4975051)
Thanks for the details. However, one doubt.
What if the vehicle is not readily available? Can we not raise a PO for a vehicle which runs into waiting periods?

As far as I know, you cannot do this. VIN number is an absolute requirement. I don't think it would make a difference though, as you can pay the dealer a small amount to book the vehicle, and pay CSD only after you receive the VIN number.

So I just spend the last few months collecting the documents etc mentioned here and getting an ID card from sainik board made. Then I went to my preferred dealer, booked the car by paying them an advance.
After 1 month waiting, I got the Proforma invoice and availability letter from dealer. Logged in to the CSD website, made the payment, Had to just upload two documents:
1. Pan card
2. availability letter.

After payment, status shows processing.
The sales guy at the dealer told me that once payment is done, just let him know and he will follow up with depot and get the supply order from the depot and issue the car to me (after reg fee etc payments to them)

So basically it looks like I wasted nearly 1 month getting all possible documents that I never required!! But never mind, It was a learning experience.

Anyone who needs any information about availability and price from CSD, simply go to the car dealer, ask them to get the CSD price and availability from their company. Simple. Or, just create a login to the afd website and get availability, dealer, price etc there.
Will keep you all posted with updates. and photos also soon.

Attaching their manual on how to purchase. Hope it is helpful to everyone.[ATTACH=Beneficiary-Manual-.pdf]2183386[/ATTACH]

Update:

Once the demand was approved, had to visit the chosen canteen with a list of documents.
Summary page print
Pan card and Xerox
Grocery card and Xerox
Original availability letter from dealer
Photos

These documents can vary based on your canteen requirements so best it to check with them.

Once PO is issued, the PO needs to be handed over to the dealer and payment for road tax etc to dealer.

Wait for a few days and take your delivery.!!!!

Hi folks,

While paying, i had chosen netbanking and it went via razorpay. Payment has been done and debited from my account but razorpay is stuck on "please wait" since last 2 hrs. Also, CSD AFD portal is not showing any payment made.

Is this is a normal error which resolves by itself? Can anyone who has done payment through netbanking please help?

We recently bought Alcazar and wish to have the tax and cess rates verified. If it helps, it was CSD purchase.

Specifications of the car are:
Product: Alcazar Signature (O) 1.5 Turbo Petrol DCT 6 seater
Length: 4500 mm
Ground clearance: 200 mm
Displacement: 1482 cc
(details above are either specified by dealer via legal documents and/or are available in car's e-brochure https://www.hyundai.com/content/dam/...lcazar-New.pdf)

More details will be furnished if required for verification and document can be found in attachment, please and thanks.

I received this very informative eye-opener and wake up note for all CSD beneficiaries through my brother's servicemen group. Its a case of detected overcharging of an amount of Rs 5283=00 by the payment gateway Razorpay. The note is penned by ex IAF Sergeant K.Dileep, who had bought his RE Hunter 350 for Rs149264, in October 2023. After a chain of correspondence, he has now been refunded the excessively charged amount.

Quote:


The following paragraphs are intended to narrate an incident happened with me with a hope that sharing of this would be beneficial to all CSD beneficiaries, in general and ex-servicemen in particular.

I had purchased a bike (Royal Enfield Hunter 350) in October 2023, through AFD and the price shown inclusive of all taxes in AFD CSD portal was Rs.149264. At the time of payment with a credit card of ICICI bank, an additional Rs.5283 was reflected in the amount to be paid. This was never mentioned anywhere or anytime throughout the purchase procedure. When I queried by clicking at the (?) mark near the amount before payment, it displayed a text saying that it was charged by the CSD. And an amount of Rs.154547 was therefore paid by me. Later I found that this additional amount is not reflected anywhere, neither the CSD depot concerned nor the bank confirms the receipt of the amount.
The URC issued a local supply order to me the next day, but was unable to give me a clarification for the overcharged amount even after discussions with the CSD depot at Kochi.
Almost 3.5% of the total amount was additionally charged without any prior information by anyone involved and through misleading site information.
As an ex-serviceman availing canteen facilities for tax exemption for the purchase of AFD items, I could not forego the incident and decided to find out what has gone wrong. I had confirmed from URC that additional charges are normally deducted during the transaction with every purchase through AFD, though the amount varies with the items purchased and the mode of payment.
Based on the preliminary data collection and enquiries with bank and CSD authorities, it was confirmed that the amount has gone to the payment gateway (Razorpay) as a commission (3.5%+ GST, Total Rs 5283) for a purchase using credit card with EMI option.
I was not convinced as no such display of break up (3% + GST) charged by the payment gateway was there in the final window for credit card payment.

My doubts were…
(1) Is a CSD AFD customer supposed to pay 3.5%+GST of the total transaction amount to the payment Gateway? For the purchase of a car worth 10 lakhs, the amount could be as high as Rs.41300.

(2) Has the CSD or the concerned bank (ICICI) whose credit card was used, authorised Razorpay to collect 3% commission + GST for a purchase through AFD at CSD?

(3) What service the payment gateway is giving to the customer for this extra amount?

I wondered how the payment mode (credit card with EMI, debit card, net banking, etc.) is a concern for the payment Gateway, who simply transfers the amount to the merchant (in this case the CSD) from the Customer and the merchant is giving them payment for their services. And for all credit card transactions, the concerned bank is charging interest as usual.

For clarifying the above doubts and to get the refund against this illegal payment, I have submitted my grievances to all the authorities possible, the AGM (AFD) CSD Head Office, RBI Ombudsman, Head Office ICICI bank, etc. The correspondence and queries through email and phone calls went on for more than three months since then. Though the initial response was sluggish, the matter fetched seriousness and process gathered momentum when NSDL (National Securities Depository Ltd) was alerted by the Head office CSD. After their enquiries and verifications, I am happy that I have finally received my refund on 28/02/2024.

Let this be an eye-opener for everyone who ignore or fail to notice such unauthorised payments in the name of commission and convenience fee by hidden agencies involved in the process.

Dr. K. Dileep
Ex- Sergeant, IAF


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