Re: Company Owned & Operated Service Centres / Dealers - Why not? Sticking to the core competence, and outsource everything else has been considered as an intelligent way of running a business.
More time you have to concentrate on your own core business, means you can improve your business well.
By digressing a bit here, I would like to give an example of a bank outsourcing its work of writing software. These days, the banks have gone online, and with just by placing a phone call (which responds with automated message), or using Internet banking, or using a mobile app, we can do many things such as check balance, transfer funds, order cheque books and a lot of stuff.
The bank itself cannot hire and train software engineers to produce such software frameworks. And whenever there is a problem with the software (amount incorrectly debited etc), they cannot afford to spend time in finding and addressing the bugs. They would need a separate support team to address such issues.
All these are out-sourced to the software / IT companies with such competence.
Back to the dealers / A.S.S, the car manufacturers would rather spend their time and money in a few locations where they run the plant, same as everything else.
A home appliance manufacturer produces a TV, but sells them through the retail channel and they do not involve in doing retail chain. Why? Because they cannot afford to set up so many outlets to reach the masses.
Same is the story here. Sales and service centres have to be set up everywhere, in order to sell more copies. If the company has the output capacity of 1 lakh units per month, assuming each outlet sells 100 cars, they would need 1000 outlets to be managed, and multiple times more service centres to be managed! They would rather give in house training, and let them manage their own! |