BMW India won't fulfil warranty on dead battery of a 4-month old 730d. EDIT: Now resolved

n.devdath · 31st January 2018, 15:08

Quote:

Originally Posted by Turbanator

Hope they take a note of this incident and bring changes for betterment in future. I will update this thread when I take the car later next week.

Glad to know that your efforts paid off and the issue is as good as resolved now.

However, what is kinda disappointing is the amount of involvement/effort/trouble a Crore rupee car owner had to take to wake up the right people and get a genuine concern looked into and resolved.

I can imagine the number of such issues that go unnoticed by owners who simply send their cars with their drivers for service/running repairs and hand over a cheque for settlement post delivery OR do not bother to fight for them for whatever reasons.

Turbanator · 1st February 2018, 19:54

The car is holding good and today a senior official from BMW India along with service head from Bird came to our Gurgaon office. They wanted to assure that this was an exceptional case of lapse and it's not a routine for them to reject claims especially for loyal customers and cars running under warranty/ BSI and they try best to support customers.

There were few rejections on claims of batteries in recent past for the cars which were lying at Dealerships as those were not charged timely so maybe Chandigarh dealer had some apprehensions on their claim getting rejected. I discussed my initial issues regarding oil change and condition of batteries for which they are trying to do some changes internally. They plan to carry out special checks at the factory for all such cars which are parked for a longer duration and change the oil and also batteries at the factory itself depending on the time of import/ manufacturing.

I appreciate the way they have handled the situation after initial goof-up and hope they reply promptly to all customers in future.

Once again, Thanks to all the members who supported me here.

anup.bronco · 2nd February 2018, 05:14

Congrats! So glad to hear that. Restores faith in the brand. Kudos to your persistence as well. Enjoy your beloved car. Wishing unlimited happy miles in the future. Cheers :-)

Akshay1234 · 2nd February 2018, 10:06

Good to hear they resolved it. I was quite surprised at how they denied the claim, and that too for a loyal customer like you. Whenever I've dealt with BMW in the past, they have been responsive and fair. Good that they managed to sort it out, small things like these are enough to put one off a brand which you've been loyal to for years.

1st February 2018, 19:54	#62
Turbanator Team-BHP Support Join Date: Mar 2011 Location: Gurgaon Posts: 6,703 Thanked: 28,286 Times	Re: BMW India won't fulfil warranty on dead battery of a 4-month old 730d. EDIT: Now resolved The car is holding good and today a senior official from BMW India along with service head from Bird came to our Gurgaon office. They wanted to assure that this was an exceptional case of lapse and it's not a routine for them to reject claims especially for loyal customers and cars running under warranty/ BSI and they try best to support customers. There were few rejections on claims of batteries in recent past for the cars which were lying at Dealerships as those were not charged timely so maybe Chandigarh dealer had some apprehensions on their claim getting rejected. I discussed my initial issues regarding oil change and condition of batteries for which they are trying to do some changes internally. They plan to carry out special checks at the factory for all such cars which are parked for a longer duration and change the oil and also batteries at the factory itself depending on the time of import/ manufacturing. I appreciate the way they have handled the situation after initial goof-up and hope they reply promptly to all customers in future. Once again, Thanks to all the members who supported me here. Last edited by Turbanator : 1st February 2018 at 20:07.
	(28) Thanks

2nd February 2018, 05:14	#63
anup.bronco BHPian Join Date: Jan 2018 Location: Brisbane Posts: 39 Thanked: 45 Times	Re: BMW India won't fulfil warranty on dead battery of a 4-month old 730d. EDIT: Now resolved Congrats! So glad to hear that. Restores faith in the brand. Kudos to your persistence as well. Enjoy your beloved car. Wishing unlimited happy miles in the future. Cheers :-)
	(1) Thanks

2nd February 2018, 10:06	#64
Akshay1234 Team-BHP Support Join Date: Dec 2006 Location: Mumbai Posts: 10,265 Thanked: 12,316 Times	Re: BMW India won't fulfil warranty on dead battery of a 4-month old 730d. EDIT: Now resolved Good to hear they resolved it. I was quite surprised at how they denied the claim, and that too for a loyal customer like you. Whenever I've dealt with BMW in the past, they have been responsive and fair. Good that they managed to sort it out, small things like these are enough to put one off a brand which you've been loyal to for years.
	(3) Thanks