Its Official Now: Manufacturers are taking forums seriously

Joz · 3rd March 2007, 12:59

Vehicle manufacturers are taking feedback and opinion of customers by monitoring online forums and blogs now. Read more here.

Sadly the article talks about 2 wheelers OEMs only. Where is Fiat, Tata, Ford, Skoda and the lot??

GTO · 3rd March 2007, 13:06

I can assure you that a majority of Indian car manufacturers screen Team-BHP threads very closely. Atleast 7 - 8 of them have dedicated hours to go through material that is relevant to their products.

gonecase_01 · 3rd March 2007, 13:08

so i guess we can actually influence them for some changes.....
but i seriously doubt indian manufacturers would launch an enthusiast's product ....

Joz · 3rd March 2007, 13:49

Quote:

Originally Posted by GTO

I can assure you that a majority of Indian car manufacturers screen Team-BHP threads very closely. Atleast 7 - 8 of them have dedicated hours to go through material that is relevant to their products.

I agree. Know some people in the industry who do it. Some tire manufacturers also who trawl the tire section as guests. But this is the first time I saw it in the media.

rahul_intlad · 3rd March 2007, 14:18

Wont take any names but believe me car manufacturers are also taking the online forums[especially team-bhp] very seriously.

LandCruiser · 3rd March 2007, 14:53

When I wrote emails to ford complaining about the bad quality of service I also sent them the links to my posts in team-bhp.com to take notice of what is being discussed about ford's A.S.S in the forum.

They did read it they mentioned it. They have seen the pictures as well. They further did not comment about it. But if they are not taking this forum or any other seriously, they will do so pretty soon.

Ram_NP · 3rd March 2007, 17:07

It's good to know that the Car makers are taking the inputs form the online forums. It will definitely help them to improve the products, especially small nagging points bought up by the users from their daily experience.

ravibhat · 3rd March 2007, 19:24

Hey thats good news.

When I faced problem from BIMAL and MUL for not addressing the issues I reported in my 2 days old Swift first thing what I did launched a campaign against them and published in many forums and sent thousands of emails to all contact I have and made more than 6 lacks loss to them. After seeing my experience people either avoided BIMAL or didn't buy Maruti Cars.

I had sent them short and long emails to BIMAL and MUL by giving all the links where I shared my experience and the data I collected from otjer guys who had similar issues. I was about to start my own forum but luckily found TBHP and saved money of not building website lol

I am not against any Car manufacturer inclduing maruti but what I noticed and advised guys in my community is if one needs economy/resale/wide dealership go for Maruti and comfort go TAT/GM and quality/luxury go for either Honda or Toyota and car enthus for sure FIAT and If some one wants to involve in trial/error/test the product go for TATA!

No bad feelings to TATA owners please! I am soon buying Safari as my second car.

Its good to hear car makers consider online forums seriously to come up with better product/limited editions etc..

I am and continue to recomand TBHP for ever!

Regards,

Ravi.

hondadude · 3rd March 2007, 20:27

There was an article in economic times today about folks at Bajaj surfing in various forums to look for reviews/opinions etc. There was a mention of several websites but not T-BHP. I was a bit disappointed.

s0uljah · 3rd March 2007, 21:30

This is good news

They onyl take notice when they get hit where it hurts.

Now we need to watch out for compnay reps who come in as TROLLS, they should be easy to spot though. Hehehe ;-)

Vandal · 4th March 2007, 21:25

Good! About time foums were recongnised. If a few of the suggestions here were followed, I think a lot of us will be satisfied with the offerings floating around. Its funny how some subtle changes can make a mediocre product passably good...

indian21r · 4th March 2007, 23:37

Maybe looking at the forums can actually save the companies a lot of money.

1100D · 4th March 2007, 23:51

Well if this is true, why am I not getting a hint of confirmation of the 1.9 jtd being used in any of the things that calls themselves cars.

Car makers, read this, I want a 1.9 JTD TODAY (will you).

benbsb29 · 5th March 2007, 10:12

Bajaj is actually taking a lot of interest in customer feedback, be it anything at all. They took feedback from members of a dedicated yahoogroups community in bring about the all-black Pulsar, mag wheels, engine cut-off switch and so on. When i posted a grievance with regards to a dealer in Hyderabad on that forum, got a call from a Bajaj representative who informed that the concerned dealer had been reprimanded, and my grouse addressed. Needless to say, was treated like a king during my following visits.

esteem_lover · 5th March 2007, 10:43

It is high time they did that. Because these forums & blogs etc are the medium these days for discussions & analysis of various products.

3rd March 2007, 12:59	#1
Joz BHPian Join Date: Jul 2005 Location: Dubai Posts: 247 Thanked: 2 Times	Its Official Now: Manufacturers are taking forums seriously Vehicle manufacturers are taking feedback and opinion of customers by monitoring online forums and blogs now. Read more here. Sadly the article talks about 2 wheelers OEMs only. Where is Fiat, Tata, Ford, Skoda and the lot??
	() Thanks

3rd March 2007, 13:06	#2
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,529 Thanked: 300,724 Times View My Garage	I can assure you that a majority of Indian car manufacturers screen Team-BHP threads very closely. Atleast 7 - 8 of them have dedicated hours to go through material that is relevant to their products.
	() Thanks

3rd March 2007, 13:08	#3
gonecase_01 BHPian Join Date: Jan 2006 Location: Mumbai Posts: 163 Thanked: Once	so i guess we can actually influence them for some changes..... but i seriously doubt indian manufacturers would launch an enthusiast's product ....
	() Thanks

3rd March 2007, 14:18	#5
rahul_intlad Senior - BHPian Join Date: Aug 2006 Location: Pune Posts: 1,579 Thanked: 4 Times	Wont take any names but believe me car manufacturers are also taking the online forums[especially team-bhp] very seriously.
	() Thanks

3rd March 2007, 14:53	#6
LandCruiser BHPian Join Date: Jul 2005 Location: Chennai Posts: 712 Thanked: 51 Times View My Garage	When I wrote emails to ford complaining about the bad quality of service I also sent them the links to my posts in team-bhp.com to take notice of what is being discussed about ford's A.S.S in the forum. They did read it they mentioned it. They have seen the pictures as well. They further did not comment about it. But if they are not taking this forum or any other seriously, they will do so pretty soon.
	() Thanks

3rd March 2007, 17:07	#7
Ram_NP BHPian Join Date: Feb 2007 Location: Kolkata Posts: 354 Thanked: 23 Times	It's good to know that the Car makers are taking the inputs form the online forums. It will definitely help them to improve the products, especially small nagging points bought up by the users from their daily experience.
	() Thanks

3rd March 2007, 19:24	#8
ravibhat Senior - BHPian Join Date: Jul 2006 Location: Bangalore Posts: 2,256 Thanked: 37 Times View My Garage	Hey thats good news. When I faced problem from BIMAL and MUL for not addressing the issues I reported in my 2 days old Swift first thing what I did launched a campaign against them and published in many forums and sent thousands of emails to all contact I have and made more than 6 lacks loss to them. After seeing my experience people either avoided BIMAL or didn't buy Maruti Cars. I had sent them short and long emails to BIMAL and MUL by giving all the links where I shared my experience and the data I collected from otjer guys who had similar issues. I was about to start my own forum but luckily found TBHP and saved money of not building website lol I am not against any Car manufacturer inclduing maruti but what I noticed and advised guys in my community is if one needs economy/resale/wide dealership go for Maruti and comfort go TAT/GM and quality/luxury go for either Honda or Toyota and car enthus for sure FIAT and If some one wants to involve in trial/error/test the product go for TATA! No bad feelings to TATA owners please! I am soon buying Safari as my second car. Its good to hear car makers consider online forums seriously to come up with better product/limited editions etc.. I am and continue to recomand TBHP for ever! Regards, Ravi.
	() Thanks

3rd March 2007, 20:27	#9
hondadude Senior - BHPian Join Date: Jul 2006 Location: Bangalore Posts: 1,044 Thanked: 69 Times	There was an article in economic times today about folks at Bajaj surfing in various forums to look for reviews/opinions etc. There was a mention of several websites but not T-BHP. I was a bit disappointed.
	() Thanks

3rd March 2007, 21:30	#10
s0uljah Senior - BHPian Join Date: Feb 2006 Location: BLR Posts: 2,222 Thanked: 26 Times View My Garage	This is good news They onyl take notice when they get hit where it hurts. Now we need to watch out for compnay reps who come in as TROLLS, they should be easy to spot though. Hehehe ;-)
	() Thanks

4th March 2007, 21:25	#11
Vandal BHPian Join Date: Mar 2007 Location: Mumbai Posts: 31 Thanked: 3 Times	Good! About time foums were recongnised. If a few of the suggestions here were followed, I think a lot of us will be satisfied with the offerings floating around. Its funny how some subtle changes can make a mediocre product passably good...
	() Thanks

4th March 2007, 23:37	#12
indian21r BHPian Join Date: Mar 2006 Location: Hyderabad Posts: 964 Thanked: 807 Times	Maybe looking at the forums can actually save the companies a lot of money.
	() Thanks

4th March 2007, 23:51	#13
1100D Senior - BHPian Join Date: Jun 2006 Location: Calcutta Posts: 4,390 Thanked: 4,096 Times View My Garage	Well if this is true, why am I not getting a hint of confirmation of the 1.9 jtd being used in any of the things that calls themselves cars. Car makers, read this, I want a 1.9 JTD TODAY (will you).
	() Thanks

5th March 2007, 10:12	#14
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,968 Thanked: 13,222 Times View My Garage	Bajaj is actually taking a lot of interest in customer feedback, be it anything at all. They took feedback from members of a dedicated yahoogroups community in bring about the all-black Pulsar, mag wheels, engine cut-off switch and so on. When i posted a grievance with regards to a dealer in Hyderabad on that forum, got a call from a Bajaj representative who informed that the concerned dealer had been reprimanded, and my grouse addressed. Needless to say, was treated like a king during my following visits.
	() Thanks

5th March 2007, 10:43	#15
esteem_lover Senior - BHPian Join Date: Jul 2006 Location: Madras/Py Posts: 7,556 Thanked: 502 Times View My Garage	It is high time they did that. Because these forums & blogs etc are the medium these days for discussions & analysis of various products.
	() Thanks