![]() | #136 |
BHPian ![]() Join Date: Feb 2008 Location: Raipur
Posts: 189
Thanked: 319 Times
| ![]() Official response has been released on the Twitter Handle ![]() |
![]() | ![]() |
|
![]() | #137 |
BANNED Join Date: Jul 2019 Location: City of Destiny
Posts: 1,565
Thanked: 8,001 Times
| ![]()
It is similar to Apple Inc's battery issue. Apple initially ignored/denied that it is intentionally slowing down the batteries, but later it was forced(The company only admitted the slowdown feature existed after independent Reddit users and bloggers tested devices) to release a statement admitting the same. Slowing down the batteries was in the interest of the company, but Apple said it was in the interest of the users and also gave a justification. |
![]() | ![]() |
![]() | #138 |
Senior - BHPian ![]() Join Date: Oct 2014 Location: Mangalore
Posts: 1,091
Thanked: 2,362 Times
| ![]() Or you know its similar to the brand new Yamaha R15 catching fire after filling up at a gas station but the culprit turned out to be the cloth that the owner forgot to remove after cleaning his bike which he had shoved into the side fairings which caught fire from the hot engine? Not everything has to be a conspiracy. People wanted a statement from the owner, owner puts out statement and suddenly he's part of the conspiracy. People then claim the manufacturer is silent, manufacturer puts out a statement and even that is a conspiracy. Tomorrow if that independent team of investigators release statement matching this then even they will be part of conspiracy. There really is no pleasing the conspiracy folks. |
![]() | ![]() |
![]() | #139 | |
BHPian ![]() Join Date: Jun 2019 Location: New Delhi
Posts: 452
Thanked: 4,419 Times
| ![]() Quote: Hmm, so it seems like the driver/cleaner, after cleaning the car, left the cloth in the engine bay and the cloth went near the manifold and caught fire. Going by the region where the fire originated, this seems like a reasonable explanation. Now let's hope that they conduct an investigation on the Mumbai car as well, and come out with an explanation as soon as possible. In my opinion, the fact that the car caught fire is not really the main issue- we have seen the best of cars catching fire, after all it's a machine- things can go wrong. But the real issue here was the way they handled it. They manipulated the media and ensured that the news doesn't spread far and wide. They should have released a clarification on the day this news surfaced. They could have simply said that their investigations are under way. I think the main reason why MG was bashed so much in this thread was because the brand hasn't built its reputation as yet. As they say- a good reputation takes years to build, but a single incident can obliterate it. Last edited by Sanidhya mukund : 25th January 2020 at 19:25. | |
![]() | ![]() |
![]() | #140 |
Team-BHP Support ![]() ![]() Join Date: Jul 2010 Location: Bangalore
Posts: 4,574
Thanked: 17,476 Times
| ![]()
If they instituted an internal and an independent external investigation quickly as claimed in the statement, all it would've taken was a quick Twitter post saying that, and this thread would be about MG's responsiveness, in a positive light, while everyone waited for details. We know what was done instead. Conspiracy or not, MG's initial response is a perfect example of how NOT to handle a potential PR disaster. Precisely why I said earlier that they need a better PR team. Last edited by Chetan_Rao : 25th January 2020 at 19:21. |
![]() | ![]() |
![]() | #141 | |
Senior - BHPian ![]() Join Date: Oct 2014 Location: Mangalore
Posts: 1,091
Thanked: 2,362 Times
| ![]() Quote:
I'm sure if the response on twitter was handed out on the same day as the fire, there would be some theories asking how the manufacturer came to know about the fire so soon to have already sent a team of 2 to investigate in the first place. Like I said, conspiracy theories are never ending. Its not that I don't like conspiracy theories its just that when you put out a theory you have to back it up with some proof that holds any merit. Shifting goalposts from one theory to another isn't really going to help anyone's cause. In this case the theories discredit the owner, the manufacturer and possibly the independent investigators whomsoever it was. Who is the victim now? And yes shutting down news articles isn't the right way in quelling unfounded rumours. They need better PR for sure. With 17000 cars on the streets, if this was a product design issue the failure rate would be far higher than 2 cars in 1 year. Last edited by Nithesh_M : 25th January 2020 at 20:22. | |
![]() | ![]() |
![]() | #142 | |
BHPian ![]() | ![]() Wow.... So the rumour of bad engineering has been put to rest. They conducted an investigation on the same day and found out that it was due to foreign debris that where in "completely charred" condition. One look at the statement and it is clear how it came out. 1. A government agency helping in the investigation and coming out with a response on the same day. Dream on buddy. 2. How can "completely charred debris" be identified as foreign particles as it would need an elaborate forensic investigation. It would take days, if not weeks. But for now, the owner is happy, MG is happy, they will continue to sell the car without any changes and people will continue to buy them. We are happy too. Who am I to judge !! 😊 Quote:
And for your second point, it is clear from the pictures that the fire did not start from the cabin. It started from the engine bay. So opening your dashboard and checking for the plethora of wires coming to the infotainment unit is going to be a futile exercise. By the way, how did you even see those wires ? For a layman like me, everything seems brilliantly engineered. The engine cover and the engine bay seems to have been well concealed (better than Mercedes). Did you already open the dashboard?? Last edited by GTO : 27th January 2020 at 08:04. Reason: Merging back to back posts | |
![]() | ![]() |
![]() | #143 | |
Team-BHP Support ![]() ![]() Join Date: Jul 2010 Location: Bangalore
Posts: 4,574
Thanked: 17,476 Times
| ![]() Quote:
This isn't a TV show, nobody expects forensic investigations to be concluded in one episode worth of time. It's 2020, information suppression is a futile exercise. MG passed up a golden opportunity to use a difficult situation to establish their customer service reputation, they're now doing damage control instead. Own goal, shifted goalposts or not. Last edited by Chetan_Rao : 25th January 2020 at 21:42. Reason: Typo. | |
![]() | ![]() |
![]() | #144 |
BHPian ![]() | ![]()
Relax buddy. MG is still living under the communist state blanket. They only know about state media and arm twisting. That is all they have seen so far. Give them time to move to the current decade. Last edited by Chetan_Rao : 26th January 2020 at 13:16. Reason: Please use emoticons provided in forum text editor for a consistent experience across platforms. |
![]() | ![]() |
![]() | #145 |
BHPian Join Date: Jul 2007 Location: Mumbai
Posts: 294
Thanked: 348 Times
| ![]() MG response is hilarious. So they conclude that the possible reason for the fire is some cloth left behind by the owner in a high temp area and in their wisdom decide to give a new hector to the owner. Just wow. So what will they do next? will they give a new car if an owner gets involved in an accident? And how can anyone be satisfied with just getting the same new car unless the true cause for the fire has been identified? Isn't it just too risky? By the way what kind of cloth was it to be still identifiable in its completely charred state? If this kind of response works, then this is just the tip of the iceberg as far as coverups are concerned. |
![]() | ![]() |
![]() | #146 | |
BHPian Join Date: Sep 2019 Location: Chennai
Posts: 74
Thanked: 97 Times
| ![]() Quote:
From MG's point of view, they have made the customer happy and hope they at least find the issue (if there is one) and do a silent recall. If there are more such incidents , they won't be able to contain it. Last edited by Vians : 25th January 2020 at 23:17. | |
![]() | ![]() |
|
![]() | #147 | |
BHPian Join Date: Jul 2007 Location: Mumbai
Posts: 294
Thanked: 348 Times
| ![]() Quote:
All said and done, I agree that if this is a more rampant issue then it will be impossible to cover up. So the best thing to do is wait and watch. | |
![]() | ![]() |
![]() | #148 |
Senior - BHPian ![]() Join Date: Oct 2014 Location: Mangalore
Posts: 1,091
Thanked: 2,362 Times
| ![]() A cloth in the engine bay is a more believable cause of fire than say "foreign elements in the exhaust system" for a brand new car or even "a ruptured fuel line when the car was driven to dealership". Not hard to detect a cloth even if its burnt to a crisp. Yamaha did it on a motorcycle that's more exposed to debris. If the cloth was left behind by a dealer or the service guys then there's good reason for a manufacturer to step in and offer a replacement to avoid bad press. |
![]() | ![]() |
![]() | #149 | |
BHPian Join Date: Oct 2012 Location: Chennai
Posts: 711
Thanked: 3,044 Times
| ![]() Quote:
So western firms don't manipulate the media? Here is VAG manipulating the media, regulators and rigging tests on orders on their CEO and yet I never hear things like "Germans are so evil right smiley smiley" www.bbc.com/news/amp/business-44005844 Big American pharma like Purdue repeatedly manipulate politicians, the media and the public causing 10's of thousands to die, do you rail on every American company? Please let us end this mindless xenophobia and only question the company Last edited by Stribog : 26th January 2020 at 02:24. Reason: Mods I would be doing a multi quote and the option to delete is something I don't see on mobile. Please delete the trouble. | |
![]() | ![]() |
![]() | #150 |
BHPian ![]() | ![]() Well, we should not be hijacking MG Hector thread for VAG. So not commenting much about it. But TeamBHP always calls a spade a spade, right ? I remember our members expressing strong disappointment in that thread. No one was spared. There is no bigotry in that. Now, if you are talking about my take on Chinese govt and industry, they have been doing this all over the world especially in some under developed countries in Africa. So I am entitled to my opinion. Anyways, lets get back to Hector fire incident and the subsequent press release by MG. Wonder why people get offended so easily these days! Why not consider it my personal opinion and leave it at that? Oh, so you have a different opinion? Well, I am happy about it ! Cheers... Last edited by DieselAddikt : 26th January 2020 at 10:02. |
![]() | ![]() |
![]() |