![]() | #196 |
BHPian Join Date: Sep 2019 Location: Pune
Posts: 42
Thanked: 106 Times
| ![]() While car(s) in question catching fire is not a pleasant situation for both the owner(s) & the manufacturer, what troubles me are the responses from the OEM & the customer. There was an aftermarket accessory which could be the reason? Or The presence of foreign material (cleaning cloth) found in the engine bay? And The customer is fully satisfied with the MG's customer service and quick response? How come a foreign material may be left inside the engine bay by a cleaner/driver? I don't even allow my cleaner to access the engine bay, why is it required? The only time I open the bonnet is to check the coolant level, that's it. Is the investigation done? If not, then why 2 different explanations are doing the rounds? I also learned that the customer got a new MG Hector post this incidence; why? Imagine a situation wherein I installed an accessory from a vendor other than the dealer and my car catches fire, will the OEM give me a new car? Not at all! So many questions but not even a single convincing answer as of now, and we should not hope to get one, IMHO. |
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![]() | #197 | |
BHPian ![]() Join Date: Sep 2019 Location: Delhi
Posts: 109
Thanked: 481 Times
| ![]() Quote:
![]() Not at all amused at the rate MG is growing in India. ![]() | |
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![]() | #198 |
BHPian ![]() Join Date: Apr 2013 Location: Hyderabad
Posts: 340
Thanked: 1,002 Times
| ![]() My take on this is:
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![]() | #199 |
BHPian ![]() Join Date: Apr 2014 Location: India
Posts: 360
Thanked: 524 Times
Infractions: 0/1 (5) | ![]() It might be the amount of plastics used used to unnecessarily deck up the engine bay or their poor flame retardant quality that might have fuelled the flame. Had it been a simple cloth left in the engine bay leading to fire we would have tackled a similar issue in detail by now in this forum. |
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![]() | #200 |
BHPian ![]() Join Date: Aug 2009 Location: Bangalore
Posts: 492
Thanked: 382 Times
| ![]() We have heard of customers fighting OEMs about lemons but these guys come across as an angel. They will simply give you a new car even though its not their fault in anyway. Customer delight is important you see. But equally important is you weren't caught in the fire and are alive to receive the replacement car. |
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![]() | #201 | |
BHPian ![]() Join Date: Apr 2012 Location: Bangalore
Posts: 37
Thanked: 87 Times
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Jokes apart I guess this issue just tells us not to get too carried away with the Chinese brands and the gizmos available with them. One may say that in the mobile phone arena they may have proved their mettle so I guess they will do the same in the automotive arena someday, but they are not there yet. In this whole episode there is one very disappointing thing that is happening, and that is the hogwash that few of the automotive sites are putting up on their websites about the investigation and results clearing the Hector of all issues.Hope this thread on T-BHP can help MG take notice that not everyone is a fool and they soon get their act together. | |
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![]() | #202 |
BHPian ![]() | ![]() Has MG shared a detailed investigation report that caused fire on both cars? There is no more any media noise on this. Thanks to MG's efforts. It was a hot thread here last week and am sticking to it for more updates. Surprisingly the traffic on this thread has also been significantly reduced like other media. The thread has stumbled to 3rd page and was wondering if MG had something to do with this ![]() |
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![]() | #203 | |
Distinguished - BHPian ![]() ![]() Join Date: Dec 2012 Location: Ranchi
Posts: 3,999
Thanked: 8,890 Times
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Probably there isn't much news in the mainstream media now (MG's role?) after the initial flare up, so there's not much discussion around it. In fact, the thread garnered 14 pages of discussion in a span of 5 days; so you can rest assured that it has nothing to do with MG! ![]() Regards, Saket Last edited by saket77 : 4th February 2020 at 17:48. | |
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![]() | #204 |
BHPian ![]() | ![]() Discussing without data points would be running like headless chicken. SAIC was not transparent, media was paid off. Summary: 1. Don't trust media 2. Don't trust new products All in all similar to mainstream news. P.S. There were XUV500 and ecosport fires as well but had no discussion, so it might be a case of trobling the new kid, I don't know. If the kid doesn't react everyone goes their own way |
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![]() | #205 |
BHPian ![]() Join Date: Mar 2011 Location: hump city
Posts: 784
Thanked: 2,206 Times
| ![]() without any technical info being released after MG's 'investigation' (other than a vague statement mentioning foreign object/cleaning cloth) , how can any discussion continue ? BHP-ians have already spoken loud, about the sinister media muzzling. I don't understand what more you are expecting. |
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![]() | #206 | |
Distinguished - BHPian ![]() Join Date: Aug 2014 Location: Delhi-NCR
Posts: 2,712
Thanked: 28,101 Times
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It is not a story that has a constant flow of additional data that will keep it alive. If it is a matter of serious concern to you then you can make the effort to gather more data, analysis, news and post it. As a member each of us has the right, nay responsibility, to be an active participant for everyone's benefit and not just a passive reader. The story has moved to page 4 now of the Hot Threads list because newer hot topics have come in and the topics are listed chronologically. | |
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![]() | #207 |
BHPian Join Date: Apr 2006 Location: TN38
Posts: 33
Thanked: 20 Times
| ![]() Thanks for highlighting this issue here. I am a news junkie and I am surprised how I missed it. I was only aware of the donkey pulled hector but had dismissed it as a one off clutch burn issue. This is however very serious. |
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