![]() | #76 |
Team-BHP Support ![]() ![]() Join Date: Jul 2010 Location: Bangalore
Posts: 3,568
Thanked: 11,603 Times
| ![]() So the owner is willing to absolve MG because some stuff installed at dealership 'probably' caused the incident? Even if presumed true, does that mean the owner is now suing the dealer for 'probably' creating this mess instead? That note for me holds as much weight as the BS ones we wrote up at school for not finishing homework or wanting to skip classes. Whoever suggested the content of that letter, if it was MG PR or counsel, needs to be fired because that letter couldn't be more atrociously worded if it was indeed drafted by a professional. The media blackout alone is enough to raise eyebrows and negate any claimed transparency and responsiveness. MG have been super-responsive alright, but not in the direction they should've been. Note to MG: Look up Streisand Effect, and get a new PR team. Last edited by Chetan_Rao : 23rd January 2020 at 11:13. Reason: Point. |
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![]() | #77 |
BHPian ![]() Join Date: May 2019 Location: Kozhikode
Posts: 597
Thanked: 2,075 Times
| ![]() As someone watching the car scene keenly, below are the perceptions that are forming in my mind about MG. 1) They are super responsive. Any problem that I have with the car, if I can generate even the smallest internet traffic, MG will come out with all guns blazing to help me. 2) They will do anything to hush up the news. So my intention of generating even the faintest of interest noise may not be feasible. 3) They appear to be strong-arming everyone, including the customer. Not sure I want to be in a position where I get into their bad books and they will use all their power reserves against my measly monthly salary. I think I am better off sticking to the less-aggressive manufacturers even at the cost of slightly less responsive customer service and slightly smaller touch screens. Last edited by padmrajravi : 23rd January 2020 at 11:15. |
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![]() | #78 |
BHPian ![]() | ![]() I hope, MG will not come up with reason that vehicle was retrofitted with non-approved electronic device and they have found the evidence of tempering in burned car. |
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![]() | #79 |
Senior - BHPian ![]() | ![]() Seems like Financial Express' legal team got a call from their counterparts at MG. Editorial desk removing an article on advice of the legal team, basically means they were told that "We can be sued for this, better remove it." |
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![]() | #80 |
BHPian Join Date: Jul 2019 Location: Pune
Posts: 91
Thanked: 269 Times
| ![]() The fire may be due to some accessories fitment and MG may have been super quick and responsive to this whole issue. However, the way it has been handled seems ambiguous. For instance, the letter states that the incident happened on 20th and the letter date is 21st. So I am wondering that for a brand new car that caught fire (and not just mild smoke), within one day: - MG did the investigation, concluded that it was due to accessories - The owner accepted this without challenging the investigation - The owner (its a company not an individual) issued a formal letter giving clean chit to MG. |
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![]() | #81 | ||
BHPian Join Date: Nov 2019 Location: Bombay
Posts: 285
Thanked: 1,140 Times
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Off topic but there would probably be 100's of cars running around with these same after market accessories. If the problem is with the accessories MG should put out the exact brand used and other specific details. We can give MG the benefit of doubt till we get more clarity. Last edited by khan_sultan : 24th January 2020 at 10:36. Reason: line spacing | ||
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![]() | #82 |
BHPian Join Date: Oct 2007 Location: Bangalore
Posts: 197
Thanked: 252 Times
| ![]() I am glad MG (SAIC) in this case has taken such a transparent route to customer care. This may come in handy for other perspective customers to have a look and remote feel of what awaits them. Behind the scene settlements are never good for brand image. Thanks to team-bhp community, I am better educated now to not even consider MG products. |
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![]() | #83 | |
Distinguished - BHPian ![]() Join Date: Sep 2010 Location: All over!
Posts: 5,423
Thanked: 8,999 Times
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1) MG found a serious issue and asked the owner to put out this statement in exchange for a lot more compensation - or - 2) The owner/accessories installer messed up terribly and MG and the owner agreed to use mild language Effectively, the owner can't claim insurance on this, right? So, the circumstances must have been pretty strong for such a statement. I'm surprised at the discrepancy though: the owner said the accessories were fitted at the dealership while the SAs are saying third-party fitment. Which is true? Does dealership not mean MG-authorized/approved? Or was the dealership unprofessional in fitting third-party accessories (non-MG-approved) for the owner. | |
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![]() | #84 |
BHPian ![]() Join Date: Oct 2019 Location: Patiala
Posts: 115
Thanked: 396 Times
| ![]() This is going around in various auto enthusiast groups seems MG has a robust PR & communications team. It relates to the NCR incident. Last edited by XRoader_001 : 23rd January 2020 at 12:41. |
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![]() | #85 |
BHPian Join Date: Jan 2008 Location: Bangalore
Posts: 616
Thanked: 727 Times
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![]() | #86 | |
BHPian Join Date: Feb 2010 Location: Mumbai
Posts: 41
Thanked: 61 Times
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![]() | #87 |
Senior - BHPian ![]() Join Date: Aug 2009 Location: New Delhi
Posts: 1,531
Thanked: 1,558 Times
| ![]() The letter is so pathetically worded that I don't doubt for a fact that the buyer got a good deal, probably a replacement and monetary compensation. The MG folks I know said that it was due to accessories installed by the dealership. A dealer is also allowed to deal in third party accessories and not just MG authorized accessories. But my point is, doesn't the blame for shoddy workmanship fall on the dealer and the company? The dealer messed up pretty badly and MG took action to save face and deliberately sideline bad press. As a Hector owner, I have always been full of praise for their customer service but these are definitely not tactics I approve of. They've got a great platform with the Hector. And another fairytale launch in the ZS EV, which is a fantastic car btw. They'll be the losers if they don't address issues and negative criticism in the proper manner. |
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![]() | #88 |
BHPian ![]() Join Date: Dec 2014 Location: Chennai
Posts: 283
Thanked: 786 Times
| ![]() This was published 30 mins ago. Cant wait to see how long before its taken down. https://www.indiatimes.com/auto/curr...th-504834.html |
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![]() | #89 |
BHPian Join Date: Jan 2020 Location: Haridwar
Posts: 53
Thanked: 78 Times
| ![]() Like other BHPians, I too feel some shenanigans at work here. Well, as long as customer got good refund for the loss, it's fine and dandy. |
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![]() | #90 | |
Senior - BHPian ![]() Join Date: Jul 2019 Location: City of Destiny
Posts: 1,446
Thanked: 7,247 Times
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