Maruti Suzuki now has over 4,000 service stations in India

TusharK · 3rd March 2021, 14:11

Maruti Suzuki's service network in India has expanded to over 4,000 touch-points.

Maruti Suzuki now has over 4,000 service stations in India-maruti-suzuki-service-network.jpg

In 2020-21, Maruti Suzuki added 208 new service workshops. The carmaker now has service stations in 1,989 towns and cities, making it the widest network among all automobile brands in India.

Maruti offers customers the option to get their vehicles serviced at their doorstep. The Service on Wheels facility has more than 200 units which serve 124 locations.

Maruti's Quick Response Team is claimed to have served over 1.14 lakh customers in 2020. The company has a fleet of over 780 emergency service vehicles which include bikes and 4-wheelers.

Link to Team-BHP News

GTO · 4th March 2021, 09:11

Insane reach

. What's more, their cars are also generally reliable & the after-sales service quality is maintained consistently.

A fitting ad:

https://www.youtube.com/watch?v=cX_4mvuHNe4

ValarMorghulis · 4th March 2021, 10:52

One of the most important reasons why an MS will sell even if it has only 4 wheels and an engine.
Reliability and competent ASS network.

Kudos MS!

aargee · 4th March 2021, 11:11

Quote:

Originally Posted by GTO

Insane reach

. What's more, their cars are also generally reliable & the after-sales service quality is maintained consistently

Quote:

Originally Posted by ValarMorghulis

One of the most important reasons why as MS will sell even if it has only 4 wheels and an engine

Very true, although I loved Jazz, Ecosport & Creta, the only reason I opted for SCross is just because...
1. Widespread ASC
2. They take customer complaints very seriously

Even if I were to use a car only within the city limits & knock off point #1, not sure if any other manufacturer adopts #2

wheelguy · 7th March 2021, 17:25

That's humongous, everything, everything is humongous, number of showrooms, service centers, over the counter spare parts centers, and presence across India etc.

Availability of service centers in the proximity plays quite an important role in buying decisions for many, in-fact when I chose our Maestro it was solely because of availability of service center few streets away from our home, otherwise I would have gone for Activa again.

That said, what Kia achieved with just two cars to sell(if we don't count Carnival) and with comparatively very small network, in a short span, is too big to be ignored.

Kia-Hyundai duos' success with Seltos-Creta can be partly or fully attributed to Maruti! because Maruti has built huge customer base who were looking for an upgrade but didn't have one in the Maruti stable, and the upgrade requirements were perfectly met by Hyundai/Kia.

All the manufacturers selling good numbers in 10 lakh plus bracket should thank Maruti for setting the base

. Also market as a whole is changing, previously Alto used to be entry point but now that has changed/moved to Swift/Dzire segment. The whole market is moving upwards, who knows a decade down the lane the whole Alto segment may dwindle & disappear.

3rd March 2021, 14:11	#1
TusharK Senior - BHPian Join Date: Jul 2017 Location: Pune Posts: 6,262 Thanked: 55,785 Times	Maruti Suzuki now has over 4,000 service stations in India Maruti Suzuki's service network in India has expanded to over 4,000 touch-points. In 2020-21, Maruti Suzuki added 208 new service workshops. The carmaker now has service stations in 1,989 towns and cities, making it the widest network among all automobile brands in India. Maruti offers customers the option to get their vehicles serviced at their doorstep. The Service on Wheels facility has more than 200 units which serve 124 locations. Maruti's Quick Response Team is claimed to have served over 1.14 lakh customers in 2020. The company has a fleet of over 780 emergency service vehicles which include bikes and 4-wheelers. Link to Team-BHP News
	(7) Thanks

4th March 2021, 10:52	#3
ValarMorghulis BHPian Join Date: Apr 2019 Location: Bangalore Posts: 371 Thanked: 3,084 Times	Re: Maruti Suzuki now has over 4,000 service stations in India One of the most important reasons why an MS will sell even if it has only 4 wheels and an engine. Reliability and competent ASS network. Kudos MS! Last edited by ValarMorghulis : 4th March 2021 at 11:17.
	() Thanks

7th March 2021, 17:25	#5
wheelguy BANNED Join Date: Jul 2019 Location: Earth Posts: 1,745 Thanked: 8,878 Times	Re: Maruti Suzuki now has over 4,000 service stations in India That's humongous, everything, everything is humongous, number of showrooms, service centers, over the counter spare parts centers, and presence across India etc. Availability of service centers in the proximity plays quite an important role in buying decisions for many, in-fact when I chose our Maestro it was solely because of availability of service center few streets away from our home, otherwise I would have gone for Activa again. That said, what Kia achieved with just two cars to sell(if we don't count Carnival) and with comparatively very small network, in a short span, is too big to be ignored. Kia-Hyundai duos' success with Seltos-Creta can be partly or fully attributed to Maruti! because Maruti has built huge customer base who were looking for an upgrade but didn't have one in the Maruti stable, and the upgrade requirements were perfectly met by Hyundai/Kia. All the manufacturers selling good numbers in 10 lakh plus bracket should thank Maruti for setting the base. Also market as a whole is changing, previously Alto used to be entry point but now that has changed/moved to Swift/Dzire segment. The whole market is moving upwards, who knows a decade down the lane the whole Alto segment may dwindle & disappear.
	() Thanks