Hi all, a slight delay in posting an update. I succeeded in registering the car in Delhi all by myself, but with some difficulties that are sadly not over yet. The entire process took 5 visits to the RTO over 3 days, when it could have been done in a single visit if I had the paperwork sorted. Oh, I had to pay Rs. 2,000 as the penalty for late registration.
TL: DR; version: Yes, it is entirely possible to register a new car by yourself - the process is really straightforward PROVIDED you have all your paperwork in order. If you have the papers sorted, there is no need to engage an RTO agent anymore. The whole process takes an hour or two maximum, and there is no waiting in endless queues anymore.
BUT, if you are unsure of even one document, do read the longer version below and decide for yourself if you want to do it yourself or engage an agent.
Longer version with a blow-by-blow account:
When I got my car on April 16, the Kerala dealer had given me what he believed was a complete docket for the RTO - and told me it had everything I needed to get the car registered. He also advised me to go via an agent, a suggestion that I ignored. To my peril.
Day 1 Visit 1 (Wednesday morning): I reached Sarai Kale Khan RTO (for DL-03) at 9:15am, and go straight to counter 20 for new car registration, armed with the dealer's docket, and some additional documents for address proof etc. The person manning it inspects my documents, and points out that I also need Form 34 (for bank hypothecation) and Manufacturer's invoice. Helpfully he even prints a checklist and marks out the items missing.
There is one more document not mentioned anywhere else. Because the car was not registered within one month as stipulated on the temp registration, I need to get an indemnity bond prepared on a Rs. 100 stamp paper, sign and stamp it, and also get two witnesses to put their names and addresses and then sign it. Oh, and I need self-attested photo ID proofs of those said witnesses. The bond basically indemnifies RTO, police and government against any court cases, challans etc. that might have accrued, and also mention the reason for the delay (total lockdown in my case).
Finally, and here is the big one - the person points out that the car's ownership details in the temp registration are captured wrong (a mistake at Kerala dealer and/or RTO end). They put Owner's name as 'The Director', instead of my company name. They put my residential address as 'Permanent Address'. And then they put my Company's name and registered office address as 'Temporary Address'.
But curiously, the man does not make a big enough deal of this temp registration issue on the very first day.
Anyhow, I leave the RTO within 15 mins of entering it and start making calls for missing documents. First call is to dealer's sales head - mind you Kerala is still under lockdown on June 16 and all private offices are closed. But
Adarsh, the head of sales at EVM Skoda in Calicut is ever so helpful and arranges to have one of his colleagues go to the dealer's premises, have it opened, and search for manufacturer's invoice. He manages to send me a scanned copy at 1:27pm on the same day, but the RTO timings are 8:30am-1pm only.
I have to then call my bank's guy for the Form 34. He arranges to have it hand delivered at my home.
Next I have to visit Sheikh Sarai to the older RTO to get the indemnity bond prepared. It takes about 20-25 mins for one of the dozens of notaries/lawyers there and he makes me sign and stamp it there, and then notarizes it.
By the time I come home, the Form 34 has been delivered. Finally, I ask my building neighbours to sign as witnesses, and also provide their photo IDs to go along. They do so quickly. And thus ends the day 1.
Day 2 Visit counter: 2 (Thursday): I reach the RTO by 9:20am and head straight to counter 20. I now have the three missing documents: the indemnity bond, Form 34, and the manufacturer's invoice.
Our man at the counter 20 again inspects all documents and now gets fixated on the incorrectly mentioned owner's details in the temp registration. He says he cannot register the car in the name of 'The Director', it has to be a proper person's name or company's name. Valid point, but he could have told me this on Day 1 and visit 1.
Anyhow, he asks me to get this rectified via Kerala RTO and get a modified temp registration. The ostensible reason is that all paperwork is centralised with Vaahan database and if some data has been captured wrongly at the source, it can only be modified at the source. According to Delhi RTO, they cannot modify the owner's details in the database once it has been entered incorrectly at the time of temp registration.
And so I have to leave the RTO again and try and get temp registration modified. This time, I make more calls to Adarsh, who tries his best to figure it out. Around 12pm, he even connects me with a local RTO agent. The agent tells me that he will check and give me an update in 30-40 mins. I finally get an update from the agent at 12:40, that (1) Kerala RTOs will always a register a company-owned car in this fashion i.e. in the name of 'The Director', and (2) they cannot modify anything now, and any changes can only be done by Delhi RTO.
Day 2 Visit counter:3 (Thursday): So I make a dash back to the Sarai Kale Khan, and inform the counter 20 man. With some hesitation he signs the papers, and then asks me to get the vehicle inspected. But it's already 12:55, and he says that the work will now only happen on the next day. Indeed, I cannot find the vehicle inspector anywhere inside or outside the office - he has simply vanished. And hence, I have to do a 4th visit on the next day.
Day 3 Visit counter:4 (Friday): I am at the RTO at 9am and go immediately to the vehicle inspector, who is a senior officer. He reviews the documents and inspects the car, but before signing, he points out that the car is imported (CBU), and I need some more documents. These are ECC (European Union's equivalent of BS-6) certificate, customs bill of entry and a TR-6 challan. He says without these documents the car cannot be registered.
Oh, and he also makes a big issue of the ownership details again. When I tell him the response from Kerala RTO, he advises me to talk to the MLO directly. The MLO promptly passes the ball back in the court of the man at counter 20, saying that our man is the one to take a final call. Ultimately it is decided by the vehicle inspector that while the RC will be prepared in the name of 'The Director', they will not hand it over to me, and I will have to apply for an ownership change to the company name before I can have the RC in my hand. Seeing that there is no other choice, I agree.
Anyhow, the ECC and other documents for 'imported cars' is the bigger issue to solve. I leave the RTO and now start making calls again to Adarsh. This time, Adarsh puts me in touch with his CRM team, and they have no idea what are these documents.
In the interim, I am also talking to a friend at Skoda, who tells me that all dealers were given these documents at the time of delivery only, and they are supposed to provide these documents for registration. He advises me to tell my dealer that in case they cannot find those documents, they should write to Skoda and Skoda will provide them with the documents.
So around 10:30 or 11, EVM Skoda sends a mail out to Skoda India. Around 12:15, Skoda responds back with all the documents. EVM Skoda then promptly forwards me the mail, I take printouts quickly and then rush back to the RTO.
Day 3 visit counter:5 (Friday): It's 12:45pm already and I am worried if they will again ask me to come back the next day. But this time, the vehicle inspector doesn't even look at the ECC or other documents, and simply signs and hands over the documents to me.
Once again I go back to Counter 20, who then signs the file and passes it over to counter 19, the lady running it now feeds in all the details and generates a payment link for the registration fees.
The total amount is over 4 lakh, and in my first attempt to pay via net banking, I use one of my company bank accounts with a net banking transaction limit of 2 lakh. The payment obviously fails to go through, and the counter 20 lady tells me now I have to wait for two and a half hours for the 'payment failure' status to reflect, and to be able to pay again!
I wait there till 2pm and by that time I am hungry. Reckoning that the payment link will not open before 3:30, I head out for lunch nearby. Around 2:45, I check the link once and voila! It shows payment failure, meaning I can make the payment again. This time, I use another account with a much higher limit to make the payment and
it goes through.
Friends, I have the car registered. I have the registration number with me.
I rush back to the RTO, show the Counter 19 lady the payment receipt and she generates an HSRP slip. Now the Kerala dealer will have to get the number plates prepared and couriered to me.
Epilogue
Is this the end? Hardly. I still need to figure out if the Delhi RTO will release the RC, or if I have to undergo a change of ownership. I am currently back in my hometown and will only find this out when I go back to Delhi after a couple of weeks.