Experience the Care for "Customers"

gemithomas · 13th June 2007, 10:03

Today i saw an advertisement in the news paper. A more than half page one in the form of a letter from the MD of Maruti Udyog to its customers. It was basically a sign of gratitude towards the customers who were waiting for their Swifts and SX4s. I thought that was great. Now how many manufacturers would actually do that. Have i seen any other company showing this much care for their customers....Well i dont remember anything.

Thought i would start a thread so that we could share any such experiences we have had with any brand/dealer/service centre. Maybe we could also put down some of our Worst Customer Care Experiences.

carboy · 13th June 2007, 10:22

It's not care for Customers as much as advertisement.
You read the ad & feel, Swift & SX4 are so much in demand.
Maybe I should buy it rather than a competitor which doesn't seem to be
so backed up.

ramzsys · 13th June 2007, 10:41

that ad earlier appeared for swift when it was released in the market. Now they had added it for SX4 too..
if you see the letter from Mr.J Kattar,you see that it is not at all an apology to the waiting customers, but it is like making news abt their new plant with a "doubled up capacity"

amtak · 13th June 2007, 11:34

Atleast the company is bold enough to accept that it is currently facing some sort of a shortage to supply to the ever growing demand of the swift diesel and the SX4. Not too many companies would do that...

Hellcat · 13th June 2007, 11:43

Quote:

Originally Posted by amtak

Atleast the company is bold enough to accept that it is currently facing some sort of a shortage to supply to the ever growing demand of the swift diesel and the SX4. Not too many companies would do that...

That's absolutely true, I really appreciate maruti for doing this.

Hellcat

DCEite · 13th June 2007, 11:43

Its more of an advertisment than an apology.
They want to project that SX4 and Swift has a huge demand, so this ad in turn creates even more demand.. lol

Khattar is a clever man.

navdeep · 13th June 2007, 11:45

did they say anything about how are they going to resolve this problem or when is this expected to end ? answer is no !

They did similiar advertisments for Swift Petrol. Maruti has developed a habit of keeping their customers in waiting. If they really cared it should not have been happening again and again. Is it good to apologize every time.
First it was Swift Petrol then Swift Diesel and now SX4.

carboy · 13th June 2007, 12:03

Quote:

Originally Posted by navdeep

First it was Swift Petrol then Swift Diesel and now SX4.

I got my Swift Petrol last month & it took slightly less than 3 weeks from booking to get the car in my hands.

So it's not just Swift Diesel as of now. What the dealer told me is that
the Swift factories are fully tied up with Diesel to take care of the
backlog & hence the delays for the Diesel.

abhilashvk · 13th June 2007, 12:17

Yes...more of an ad than an apology...Just to show Hyundai and Hondas that Getz, Verna and City are getting S*****d in sales with their products.. Remember the hype that swift had created when it was launched? A team BHPian was asked to wait 6 months for a swift and fi nally he chose an Esteem! Now they sell swift with all the promos...

gemithomas · 13th June 2007, 12:37

Its surely an advertisement andnot an apology. See they are doing business and whenever they spend money it would be with an intention to reap back benefits. But what would a person waiting in the queue for weeks and months feel when he sees this ad. Wont he feel good. Wont he feel that the company really cares for him. And they are really concerned about making him wait.

I dint think this is the first time someone has had to wait for delivery. But how many other companies have bothered to put up such an ad.

And regarding customer care i've see cases where people have had hassle free experiences in case of accidents/repairs where they just sign a claim for insurance and their car is back at home with all repairs done.

tsk1979 · 13th June 2007, 12:43

Whatever that advert is one thing nobody can deny
1. Maruti Swift Diesel production is way below demand
2. Ditto for SX4
Maruti has a winner and this ad will boost their sales further.
Like it or hate it, With the SX4 Maruti has done an M800 in the C segment.

finneyp · 13th June 2007, 12:48

Quote:

Originally Posted by DCEite

Its more of an advertisment than an apology.
They want to project that SX4 and Swift has a huge demand, so this ad in turn creates even more demand.. lol

Khattar is a clever man.

Spot on!
Adding more hype to the over-hyped Swift and SX4!
Way to go MUL!

gemithomas · 13th June 2007, 13:06

of course i agree with all the hype and overpricing part with these vehicles(Swift Diesel. They SX4 seems to be priced well but i do not have first hand wxperience of quality of items. At least on Paper it seems well priced.).

But what about the way they "show" that they care.

Common FIAT, HONDA, Chevrolet, Hyundai, M&M, TATA and all other brand customers. Why dont you put in something to show that these companies too care for you. Other wise it seems that its ONLY maruti that cares for its customers.

navdeep · 13th June 2007, 13:10

Do people experience the same waiting periods like maruti when they go for some other manufacturer ?

Or its the maruti who is not well prepared for timely deliveries.

benbsb29 · 13th June 2007, 13:27

Quote:

Originally Posted by gemithomas

And regarding customer care i've see cases where people have had hassle free experiences in case of accidents/repairs where they just sign a claim for insurance and their car is back at home with all repairs done.

Well, my Ford dealer is also doing the same for me.

13th June 2007, 10:03	#1
gemithomas Senior - BHPian Join Date: Jan 2007 Location: Trivandrum Posts: 2,366 Thanked: 143 Times View My Garage	Experience the Care for "Customers" Today i saw an advertisement in the news paper. A more than half page one in the form of a letter from the MD of Maruti Udyog to its customers. It was basically a sign of gratitude towards the customers who were waiting for their Swifts and SX4s. I thought that was great. Now how many manufacturers would actually do that. Have i seen any other company showing this much care for their customers....Well i dont remember anything. Thought i would start a thread so that we could share any such experiences we have had with any brand/dealer/service centre. Maybe we could also put down some of our Worst Customer Care Experiences.
	() Thanks

13th June 2007, 10:22	#2
carboy BANNED Join Date: Mar 2007 Location: Kolhapur Posts: 1,717 Thanked: 1,901 Times	It's not care for Customers as much as advertisement. You read the ad & feel, Swift & SX4 are so much in demand. Maybe I should buy it rather than a competitor which doesn't seem to be so backed up.
	() Thanks

13th June 2007, 10:41	#3
ramzsys Senior - BHPian Join Date: Dec 2006 Location: NH209 Posts: 1,775 Thanked: 1,462 Times	that ad earlier appeared for swift when it was released in the market. Now they had added it for SX4 too.. if you see the letter from Mr.J Kattar,you see that it is not at all an apology to the waiting customers, but it is like making news abt their new plant with a "doubled up capacity"
	() Thanks

13th June 2007, 11:34	#4
amtak Senior - BHPian Join Date: Oct 2006 Location: Mumbai - The city of Sea Link!!! Posts: 2,915 Thanked: 899 Times View My Garage	Atleast the company is bold enough to accept that it is currently facing some sort of a shortage to supply to the ever growing demand of the swift diesel and the SX4. Not too many companies would do that...
	() Thanks

13th June 2007, 11:43	#6
DCEite Senior - BHPian Join Date: Sep 2004 Location: NCR Posts: 3,417 Thanked: 2,559 Times	Its more of an advertisment than an apology. They want to project that SX4 and Swift has a huge demand, so this ad in turn creates even more demand.. lol Khattar is a clever man.
	() Thanks

13th June 2007, 11:45	#7
navdeep BHPian Join Date: Sep 2006 Location: Pune Posts: 892 Thanked: 4 Times	did they say anything about how are they going to resolve this problem or when is this expected to end ? answer is no ! They did similiar advertisments for Swift Petrol. Maruti has developed a habit of keeping their customers in waiting. If they really cared it should not have been happening again and again. Is it good to apologize every time. First it was Swift Petrol then Swift Diesel and now SX4.
	() Thanks

13th June 2007, 12:17	#9
abhilashvk BHPian Join Date: Dec 2006 Location: Bangalore/Calic Posts: 367 Thanked: 32 Times View My Garage	Yes...more of an ad than an apology...Just to show Hyundai and Hondas that Getz, Verna and City are getting S*****d in sales with their products.. Remember the hype that swift had created when it was launched? A team BHPian was asked to wait 6 months for a swift and fi nally he chose an Esteem! Now they sell swift with all the promos...
	() Thanks

13th June 2007, 12:37	#10
gemithomas Senior - BHPian Join Date: Jan 2007 Location: Trivandrum Posts: 2,366 Thanked: 143 Times View My Garage	Its surely an advertisement andnot an apology. See they are doing business and whenever they spend money it would be with an intention to reap back benefits. But what would a person waiting in the queue for weeks and months feel when he sees this ad. Wont he feel good. Wont he feel that the company really cares for him. And they are really concerned about making him wait. I dint think this is the first time someone has had to wait for delivery. But how many other companies have bothered to put up such an ad. And regarding customer care i've see cases where people have had hassle free experiences in case of accidents/repairs where they just sign a claim for insurance and their car is back at home with all repairs done.
	() Thanks

13th June 2007, 12:43	#11
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: San Jose, CA Posts: 23,717 Thanked: 22,825 Times View My Garage	Whatever that advert is one thing nobody can deny 1. Maruti Swift Diesel production is way below demand 2. Ditto for SX4 Maruti has a winner and this ad will boost their sales further. Like it or hate it, With the SX4 Maruti has done an M800 in the C segment.
	() Thanks

13th June 2007, 13:06	#13
gemithomas Senior - BHPian Join Date: Jan 2007 Location: Trivandrum Posts: 2,366 Thanked: 143 Times View My Garage	of course i agree with all the hype and overpricing part with these vehicles(Swift Diesel. They SX4 seems to be priced well but i do not have first hand wxperience of quality of items. At least on Paper it seems well priced.). But what about the way they *"show"* that they care. Common FIAT, HONDA, Chevrolet, Hyundai, M&M, TATA and all other brand customers. Why dont you put in something to show that these companies too care for you. Other wise it seems that its ONLY maruti that cares for its customers.
	() Thanks

13th June 2007, 13:10	#14
navdeep BHPian Join Date: Sep 2006 Location: Pune Posts: 892 Thanked: 4 Times	Do people experience the same waiting periods like maruti when they go for some other manufacturer ? Or its the maruti who is not well prepared for timely deliveries.
	() Thanks