[Reinhard]

Well am I glad to see these posts! You'll remember, I was one of the very few folks who suggested keeping faith & patience & had a feeling that it was a minor issue that will get fixed for long term (on our chats elsewhere). All it takes to fix a machine is grit, patience & will to fix it. Good to see FCA had the will. IMO what ruined it for you was the response about RSA and general initial customer service attitude. I feel the technical fixes were done pretty professionally by the folks involved.

I hope you turn the page & keep the car for a long while & are able to enjoy it to the fullest with your family. Cheers!

[vinitbhavi]

Dear all,

Would love to update on the status of the Compass, Now named Victoria.

1 and a half months on, she has zoomed to almost 3000 on the ODO.

These include daily office commute of 40 kms and the weekend drives to Pune.

The experience post the double whammy has been blissful and the faith is surely but surely coming back.

I have kept in touch closely with those who have helped me the most.

Sharing a few pics of the recently conducted Independence day Jeep trail at Karjat.

Would love your suggestions, if I should convert this now to an ownership thread.

[niki9009]

I read in the previous comments that the higher ups from jeep were contacted for resolving this issue, can someone share their contact information please?

KHT prime gave the incorrect purchase dates in the system and as a result my warranty, extended warranty and service due dates are all messed up and showing 2.5 months ahead of the actual due dates.

I am getting no support whatsoever from jeep customer care and KHT is even more horrible they keep making false promises again and again. Its been more than 45 days since I logged a complaint and still I'm getting nowhere. At this point its getting frustrating and I'm feeling why did I even spend so much to buy this car and go through all this to get simple issues fixed.

[Goofy, my pet]

Vineet, really sad to read about your ordeal. Good to hear the final comment that you like to look at positivity. All the very best, enjoy your adventure.

I have a different, but a rather shocking response from Stellantis on the paint finish in my Compass bought on 25.6.22. Will write the case details & about their response.

Buyers of Stellantis vehicles should be extremely careful.

[argchoff]

Originally Posted by Goofy, my pet

Buyers of Stellantis vehicles should be extremely careful.

Please do share the details. I got a car with very shoddy paint work like the car was painted in a local workshop, paint applied over unclean surfaces with debris and dust particles. The sky moto sales team confidently said 'do what you want, nothing is going to happen' when i escalated the matter to FCA.

Recently i took test drives of the VW taigun and Mahindra Thar & Scorpio - N top model and was shocked to see that similar flawed paintwork was done on all these cars even more so in the VW. No wonder the Jeep SA was so confident that FCA won't help since rival car makers are now doing the same.

Mahindra SA's reply was.... sir this kind of bubbled paint is normal due to Indian weather conditions.
VW SA said..... sir this is the quality of paint you'll get for this price segment and that this is 'normal'

[Goofy, my pet]

Pls download Consumers Protection Act of 2019 that gives you solution for any defective product. It is a small PDF document. If you have a good advocate friend, talk to him. Pls prepare good documentation work through emails. All your exchanges with the dealer & manufacturer should be documented. No one can dump a bad product on you. One needs to have patience & perseverance. If it comes to legal battle, case needs to be filed within 2 years from the date of purchase but with proper pursuit, one should be able to get resolution before that. Alternately if 2-3-4 friends in similar boat can join together, a combined suit can be filed against a single manufacturer.

If you can reach me through administrator, we can have a quick chat. Thanks.

Originally Posted by argchoff

Please do share the details. I got a car with very shoddy paint work like the car was painted in a local workshop, paint applied over unclean surfaces with debris and dust particles. The sky moto sales team confidently said 'do what you want, nothing is going to happen' when i escalated the matter to FCA.

Recently i took test drives of the VW taigun and Mahindra Thar & Scorpio - N top model and was shocked to see that similar flawed paintwork was done on all these cars even more so in the VW. No wonder the Jeep SA was so confident that FCA won't help since rival car makers are now doing the same.

Mahindra SA's reply was.... sir this kind of bubbled paint is normal due to Indian weather conditions.
VW SA said..... sir this is the quality of paint you'll get for this price segment and that this is 'normal'

[vinitbhavi]

Originally Posted by argchoff

Please do share the details. I got a car with very shoddy paint work like the car was painted in a local workshop, paint applied over unclean surfaces with debris and dust particles. The sky moto sales team confidently said 'do what you want, nothing is going to happen' when i escalated the matter to FCA.

VW SA said..... sir this is the quality of paint you'll get for this price segment and that this is 'normal'

I'm shocked but not surprised by your comments and experience.
It has become a sellers market completely. Demand for both new and used cars alike have gone through the roof.
A majority will not notice the difference or bother to go so much into details. Hence the QC has gone abysmally low.

[Goofy, my pet]

Friend, I am not sure whether contact details which are not available in public domain can be shared here.

Suggest, keep record of all your communications date wise. Ask KHT to connect you to Area Manager, After Sales, insist to get his email id & contact number. Yours is not a major issue.

It will be little difficult, but you can manage it. Check the Stellantis Board members details. From there you can guess their email ids. That is if the Area Manager doesn't help you.

If you are in Jeep Club, Bengaluru, you can contact me. I should be able to help you. All the best

Originally Posted by niki9009

I read in the previous comments that the higher ups from jeep were contacted for resolving this issue, can someone share their contact information please?

KHT prime gave the incorrect purchase dates in the system and as a result my warranty, extended warranty and service due dates are all messed up and showing 2.5 months ahead of the actual due dates.

I am getting no support whatsoever from jeep customer care and KHT is even more horrible they keep making false promises again and again. Its been more than 45 days since I logged a complaint and still I'm getting nowhere. At this point its getting frustrating and I'm feeling why did I even spend so much to buy this car and go through all this to get simple issues fixed.

[vinitbhavi]

Dear all,

With this thread I would like to update all JEEP owners and potential buyers on the on going JEEP Issues.
This is another instance of one of the Flaws to highlight.
Last week, on Friday 06-01-23, I got an alarm on the Info system which read as below.





Since I have extremely observant for any sort of alarm / issue , I kept following up on same.
The voltage was around 11.2 at the time .
After observing the same though 'Jeep Life' app noted the voltage remained steady thought-out the night.

Next day ( Saturday) took the Jeep to Landmark Andheri Workshop, and left the car there.
Another weekend gone with the Jeep at the workshop.
Sunday of course no one going to do anything.

On Monday I got an update form SA that there was Play in the alternator pulley which was causing the battery not getting charged.





Yes in a 6 month old car

The part was replaced under warranty and I received the car in the evening.

Please note this is a very common / known issue in the Jeep Compass, where either the battery or the alternator have a history of being unreliable!

Make sure to keep a check on the battery voltage and alarm system.

I had enough power remaining in the battery to take it to the workshop the next day.

Else it would have been a third Flatbed for sure.

Note: They did not agree to replace entire alternator or battery, in spite of highlighting the history.

[Gannu_1]

Originally Posted by vinitbhavi

Please note this is a very common / known issue in the JC, where either the battery or the alternator have a history of being unreliable!

Here's another instance of the alternator pulley on the Compass being replaced - Breakdown experience of my Jeep Compass

Looks like this may warrant a dedicated thread so owners are aware of this issue.

[Desmosedici]

Originally Posted by vinitbhavi

With this thread I would like to update all JEEP owners and potential buyers on the on going JEEP Issues.
This is another instance of one of the Flaws to highlight.

This is quite crazy. Saving grace, you weren’t stranded with your family like last time. I think, you should take a call now if you want to continue with the brand. Take some hit and go for the big T for total peace of mind.

[vinitbhavi]

Slowly and steadily the confidence is growing with the JEEP

After a lot of apprehension, finally did the first non Mumbai Pune run of the Jeep as she is slowly but steadily headed towards the 9k mark in 6 months.

The trip was a 50 kms run between Mandwa -Kashid -Mandwa .

Absolutely loved the handling of the car.

Handled bad roads amazingly well.

This has to be the strongest points of the JEEP in addition to the interior feel and quality.

Let the pictures do the talking !

[UD17]

Originally Posted by vinitbhavi

Attachment 2403230

Attachment 2403229

Sorry to hear about your experience. These pictures has some clues:

1. Image 1 has white round patch around the pulley (near bearing), indicated it has been rubbing against something. This friction could be generating some heat and the burning marks are evident in the ball bearing seal (a grey patch, which should be brown otherwise).

2. Image 2 shows heavy belt deposits in the pulley grooves, indicates that there could be some resonance condition either from crankshaft or alternator is over working for some reason.

what does the SA inform about this issue?

I have written in other related thread as well:

https://www.team-bhp.com/forum/india...ml#post5430844 (Breakdown experience of my Jeep Compass)

and here:

https://www.team-bhp.com/forum/techn...ml#post5441881 (Dealing with Electrical parasite drains)

Do you know what is the cost of replacement parts? Could be interesting to know if such issue repeats after warranty.

[deevilslair]

Hi Niki9009, I had a similar trouble with KHT !! What's wrong with them.

I hope your issue has been sorted now and you've got a satisfactory resolution. In case not or you want to check notes on how to go about please DM me. Can share my experience and help you avoid some of the heartache.

Originally Posted by niki9009

I read in the previous comments that the higher ups from jeep were contacted for resolving this issue, can someone share their contact information please?

KHT prime gave the incorrect purchase dates in the system and as a result my warranty, extended warranty and service due dates are all messed up and showing 2.5 months ahead of the actual due dates.

I am getting no support whatsoever from jeep customer care and KHT is even more horrible they keep making false promises again and again. Its been more than 45 days since I logged a complaint and still I'm getting nowhere. At this point its getting frustrating and I'm feeling why did I even spend so much to buy this car and go through all this to get simple issues fixed.

Originally Posted by car-go

Vinit, fantastic! Wish you great times ahead.

A few days back I took the liberty to write this email to Christian Meunier, CEO Jeep -Stellantis. Not sure if that helped, but hope this would work in terms of getting better visibility from customer perspective. I believe, more from my personal experience as I stated earlier in an earlier post in this thread, the global operations head for a given brand, if connected with by any means, may help somewhere at times. Included few of the thread links including Vinit's.

---Email content starts---
Dear Mr. Meunier,



Regards,
---Email content ends---

That's a very well written email. Did you get any reply?

Whenever I have written to them on the problems I faced they never replied and kept forwarding it back to the dealer. In my case where the problem was the dealership itself, I didn't quite understand the rationale in sending me back to them

[knightfurry]

Originally Posted by argchoff

Please do share the details. I got a car with very shoddy paint work like the car was painted in a local workshop, paint applied over unclean surfaces with debris and dust particles. The sky moto sales team confidently said 'do what you want, nothing is going to happen' when i escalated the matter to FCA.

Recently i took test drives of the VW taigun and Mahindra Thar & Scorpio - N top model and was shocked to see that similar flawed paintwork was done on all these cars even more so in the VW. No wonder the Jeep SA was so confident that FCA won't help since rival car makers are now doing the same.

My new compass too had some paint issues on the bonnet and I let it slide for peace of mind and memorable delivery experience. 8 months and 15,000 kms latter I don’t even remember the spot where the issue was. It has been an absolute bliss owning this car. My point is if you really like a car then one off issue should be overlooked for overall peace of mind. Attaching a pic from my Mysore trip.