Team-BHP > The Indian Car Scene


Reply
 
Search this Thread
Old 6th October 2022, 21:35   #1
BHPian
 
Neil Roy's Avatar
 
Join Date: Sep 2009
Location: Chennai
Posts: 347
Thanked: 1,125 Times
Default Mahindra lends me a Demo Thar for my weekend holiday trip

Mahindra gives me a Demo Thar for my weekend holiday trip

.

Yup. You read that right. Mahindra gave me a 4WD petrol automatic for two days so that I could make it to my estate for the pooja holidays with my family.

It all started when my 2019 model Thar went for preventive checkup on 27th September prior to my trip to Nagercoil. With the pooja holidays approaching and the kids having compulsory holidays ( Thank you Govt. of Tamil Nadu) We decided to go to our estate which is surrounded on all four sides by reserve forests. The closest that we have to other humans is a good two kilometres away and hence I wanted to have a thorough checkup as the last thing I wanted was to be stranded in the middle of nowhere with wild animals and no mobile signal. It was a good thing I did that because the radiator water level was low and Mr. Harry, the service manager from Automotive Mahindra Pvt Ltd, Chennai insisted that I dont travel anywhere in that condition, leave alone a trip into the jungles and that he will definitely try to help me out. I honestly didn't expect much to come out of it. I was very frustrated as I didn't make any other travel and boarding arrangements.
What happened next was the stuff of dreams, for my kids and me at least.
One Mr. Alex of Mahindra called me and informed me that He has spoken to Derik Mahindra, Nagerrcoil and that he has arranged for a 4WD petrol automatic demo car to be available at my disposal for two days. The only condition was that I have to fill my own fuel and that I have to make my travel arrangements from Chennai to Nagercoil. It was indeed a blessing as riding a Thar for 700 kms is back breaking, to say the least. The trip was definitely back on track and wife, relatives, kids and me loaded up our trusty 2021 Safari ( Yup, you read that right too. I own a TATA and a Mahindra). Reached nagercoil on the 2nd of October to find this waiting for us
Mahindra lends me a Demo Thar for my weekend holiday trip-20221003_064327.jpg
Iam not much of a Photo person and so I have put together some drone shots of the trip which I hope you might enjoy. If you see the video and the terrain, you'll understand how much this gesture of Mahindra means to me. And yes, Robert Frost seems appropriate given the location



I think the Indian automotive manufacturers are upping the ante by providing customer centric services which was unheard of before. Both TATA and Mahindra are vying with each other to provide safer, reliable cars and being more customer friendly and that is very important, to me at least.
Neil Roy is offline   (139) Thanks
Old 7th October 2022, 09:49   #2
BHPian
 
swami69's Avatar
 
Join Date: May 2010
Location: Chennai
Posts: 422
Thanked: 1,022 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Wonderful gesture by Automotive Mahindra and your drone video and the music/commentary is awesome. Lovely location for a family holiday in a 4x4.

Swami
swami69 is online now   (3) Thanks
Old 7th October 2022, 09:51   #3
BHPian
 
Join Date: Oct 2019
Location: Silchar
Posts: 80
Thanked: 250 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

That was an awesome gesture from Mahindra. Mahindra seems resolved to address thier weakest point - customer service.
May I suggest a change of title for this thread. Reading just the title makes me interpret it as "Mahindra cheated me by selling a demo Thar".
May I suggest something on the lines of " Kudos to Mahindra for promptly providing a loaner Thar !!" .
Imagine the plight of Mahindra - they may be getting flak instead of hats off!! Plz have some mercy on those good chaps
Heart_Revs is offline   (47) Thanks
Old 7th October 2022, 10:32   #4
BHPian
 
sachin_cs's Avatar
 
Join Date: Aug 2019
Location: Raipur C.G.
Posts: 374
Thanked: 2,334 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Wow, this seems like a thing to me now. Because, I recently did a 1000km trip in my Rapid and initially we were 7 people on the plan & as my dad was in touch with the Mahindra dealer, he offered us his demo Petrol Thar MT for the trip. However, 2 people could not make it so we were 4 adults and a kid, so taking two cars didn’t make sense and 4 adults plus a kid on the thar with a lot of luggage was also a no no. One day definitely I would love to take the thar on a road trip to understand the vehicle better and if it suits me or not because I’m a sedan lover.

Last edited by sachin_cs : 7th October 2022 at 10:35.
sachin_cs is offline   (2) Thanks
Old 7th October 2022, 10:37   #5
BHPian
 
susheel_kainat's Avatar
 
Join Date: Mar 2019
Location: Bangalore
Posts: 32
Thanked: 93 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Thats very good gesture by Mahindra and very glad to see Indian Automotive Companies giving importance to Customer relationships and for sure they are investing a lot into the same. The mindset of those members working in the SVC should also change accordingly because they are the face of the companies or else it will be like GOI brings up lot of good schemes but it never reaches the needy in the ground, partly due to those members who work in the Panchayat level.

Now coming to main part, I too feel the heading in the Hot Threads section ("Mahindra gives me a demo car") is giving a very wrong impression even though when you open the title, it seems fine and self-explanatory. If its not intentional (to create more hits because people think Mahindra sold a demo car to the owner), please change it since Team-BHP has a global reach.

With great power comes great responsibility!!
Attached Images
 

Last edited by susheel_kainat : 7th October 2022 at 10:38.
susheel_kainat is offline   (18) Thanks
Old 7th October 2022, 10:40   #6
Senior - BHPian
 
shankar.balan's Avatar
 
Join Date: Apr 2008
Location: Bangalore
Posts: 9,353
Thanked: 10,943 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Quote:
Originally Posted by Neil Roy View Post

Mahindra gives me a Demo Thar for my weekend holiday trip

.

I think the Indian automotive manufacturers are upping the ante by providing customer centric services which was unheard of before. Both TATA and Mahindra are vying with each other to provide safer, reliable cars and being more customer friendly and that is very important, to me at least.
Lovely to read about this gesture. Yes you are absolutely right that all our Indian manufacturers are upping their game considerably. Mahindra, Tata and even Maruti, going by the other thread on MSIL RSA.
Iím also very keen on continuing to support our Indian manufacturers by buying their offerings.
shankar.balan is online now   (2) Thanks
Old 7th October 2022, 12:26   #7
Senior - BHPian
 
Join Date: Aug 2009
Location: Trivandrum
Posts: 1,065
Thanked: 696 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Good gesture my Mahindra. Next step is to make extended test drives available (some thing like loan the test drive car for a weekend, if the customer is willing to pay for it).
jinojohnt is online now   (1) Thanks
Old 7th October 2022, 12:46   #8
BHPian
 
Join Date: Sep 2013
Location: New Delhi
Posts: 61
Thanked: 90 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

That's a very good gesture. I remember asking Force to provide me with a loner vehicle for a day or two to experience it with my family who are my co-travellers. I didn't want to end up buying something that my family is not comfortable with. Unfortunately , didn't get a response and a single TD of half an hour resulted in us rejecting the vehicle. But, something like what Mahindra dealer did was commendable.
Car-riedAway is offline   (1) Thanks
Old 7th October 2022, 13:32   #9
BHPian
 
Join Date: Feb 2022
Location: Chennai
Posts: 320
Thanked: 1,778 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Great gesture!!! Unfortunately my experience with the same Chennai dealer was not good and some one who wanted to buy a Mahindra XUV 300 ended up rejecting them. Hope it's a one odd experience.

If you don't mind, will you please provide details about the place you went and further if it is not too much to ask, a travelogue? The place seems lovely and should not be missed.
thanixravindran is offline   (3) Thanks
Old 7th October 2022, 13:44   #10
BHPian
 
Cresterk's Avatar
 
Join Date: Mar 2019
Location: Kerala
Posts: 431
Thanked: 1,376 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

This is extremely good customer service from Mahindra. I have never been given a courtesy car from Hyundai even when I had to leave my i20 at their service center multiple times for repair or warranty issues. This is despite me requesting literally anything that runs just so I could get to work. Any car can have issues but its the way the dealerships deal with them that makes or breaks the ownership experience.
Cresterk is online now   (1) Thanks
Old 7th October 2022, 14:57   #11
Newbie
 
Join Date: Aug 2022
Location: Kanyakumari
Posts: 9
Thanked: 19 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Quote:
Originally Posted by thanixravindran View Post

If you don't mind, will you please provide details about the place you went and further if it is not too much to ask, a travelogue? The place seems lovely and should not be missed.
+1. Since i was also from Nagercoil i could make a one day weekend trip to that place.

By the way, i had a small test drive in the same Thar. I bought my City, from Southern Honda (from the same Derik group) next to their showroom. When i was there for my first service (on a Sunday), i casually asked them for a test drive to kill time and they let me have it. This is even after informing them clearly that I recently purchased a City and not going to purchase any other car atleast for the next 7 years.
aravindhunt is offline   (3) Thanks
Old 7th October 2022, 17:03   #12
BHPian
 
Neil Roy's Avatar
 
Join Date: Sep 2009
Location: Chennai
Posts: 347
Thanked: 1,125 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Quote:
Originally Posted by Heart_Revs View Post

May I suggest a change of title for this thread. Reading just the title makes me interpret it as "Mahindra cheated me by selling a demo Thar"...
Imagine the plight of Mahindra - they may be getting flak instead of hats off!! Plz have some mercy on those good chaps
Quote:
Originally Posted by susheel_kainat View Post
Now coming to main part, I too feel the heading in the Hot Threads section ("Mahindra gives me a demo car") is giving a very wrong impression even though when you open the title, it seems fine and self-explanatory.
I honestly didn't mean that, but the truncated title does sound harsh. I really dont know how to edit the title. Maybe next time, I'll try a preview

Quote:
Originally Posted by thanixravindran View Post

If you don't mind, will you please provide details about the place you went and further if it is not too much to ask, a travelogue? The place seems lovely and should not be missed.
Quote:
Originally Posted by aravindhunt View Post
+1. Since i was also from Nagercoil i could make a one day weekend trip to that place.
By the way, i had a small test drive in the same Thar. .... This is even after informing them clearly that I recently purchased a City and not going to purchase any other car atleast for the next 7 years.
Petrol Thar 4WD was a revelation. I thought that it will be a rev happy engine and the crawl which is needed for steep inclines might be compromised. But, boy was I wrong. It zips through the highways and crawls like a crab through rocks. The only downside is that it is a guzzler in 4WD low mode. Really glad that you too had the opportunity to drive the same Thar.
The place is situated bang in the middle of Asambu reserve forest. It is actually my own property, a clove estate. I have attached a google photo and hope it helps.

Mahindra lends me a Demo Thar for my weekend holiday trip-asambuestate2011.jpg

Regarding the travelogue, I'm not much of a writer or a photographer. In fact these videos were actually taken by my 13 year old son and compiled. Someday, I'll dedicate myself to doing a proper travelogue compiling the various photos and videos in store. Till then, ill leave you with some of these photos.
Mahindra lends me a Demo Thar for my weekend holiday trip-img_20181126_211758.jpg

Till date, the Gurkha is the only non Mahindra 4WD to have climbed these inclines. Even for that, the narrow roads made it very difficult to maneuver and I ended up losing a tyre to the hard and jagged rocks.

Mahindra lends me a Demo Thar for my weekend holiday trip-20220529_183506.jpg
Mahindra lends me a Demo Thar for my weekend holiday trip-20220530_070922.jpg
Mahindra lends me a Demo Thar for my weekend holiday trip-dsc_2890.jpg
Mahindra lends me a Demo Thar for my weekend holiday trip-img_20200303_083642_bokeh__01.jpg
Attached Thumbnails
Mahindra lends me a Demo Thar for my weekend holiday trip-dsc_3825.jpg  

Mahindra lends me a Demo Thar for my weekend holiday trip-img_20190613_111403.jpg  

Neil Roy is offline   (12) Thanks
Old 7th October 2022, 17:20   #13
BHPian
 
krishnakumar's Avatar
 
Join Date: Oct 2019
Location: Bangalore
Posts: 390
Thanked: 1,609 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Welp. I clicked on this story from the Hot Threads thinking "Oh No!" and immediately went to an "Oh WOW".

A nice gesture indeed. I believe the idea is, folks on the fence about a Thar will instantly become a convert after a road trip. Especially when pushed to places beyond where the road ends.

I recently did a trip to Chikmagalur and there is a homestay that I prefer to stay. It is way up on the hills and proper offroad (part of the reason why I love that place). This August when I went there, it was full of slush on a very steep slope with deep ruts in between. All I had was my humble XUV300. My family had to get down because I had no confidence on going up (especially because a Gypsy that was going downhill said I can't make it on the XUV). I pushed through and with some clever footwork managed to reach the top but my family had to take the brunt and walk through the slush. That day I wished I had a Thar with me.

If on one of those trips I was loaned a Thar, I'm sure my family would have said "Yes" to it.

Last edited by krishnakumar : 7th October 2022 at 17:21.
krishnakumar is offline  
Old 7th October 2022, 17:49   #14
Senior - BHPian
 
Kosfactor's Avatar
 
Join Date: Oct 2018
Location: bangalore
Posts: 2,867
Thanked: 7,905 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Quote:
Originally Posted by Neil Roy View Post
The place is situated bang in the middle of Asambu reserve forest. It is actually my own property, a clove estate.
The famous Kanyakumari Clove, good deal.

Is this near Black Rock?

Terrain is difficult, lots of wear and tear on vehicles, Mahindra is at its element here and everything else will go home (or not) with injuries.
Kosfactor is online now   (3) Thanks
Old 7th October 2022, 18:09   #15
Senior - BHPian
 
SoumenD's Avatar
 
Join Date: Feb 2013
Location: India
Posts: 1,437
Thanked: 4,521 Times
Default re: Mahindra lends me a Demo Thar for my weekend holiday trip

Loved the drone video and specially the background narration. Excellent work

The terrain looks tailor-made for a Thar. Guess even a bigger Fortuner would struggle a bit looking at the narrow roads and tight turns. Kudos to mahindra for the wonderful gesture.
Quote:
Originally Posted by Neil Roy View Post
... I really dont know how to edit the title. Maybe next time, I'll try a preview
You can simply write to the mods and they will change the title. Or you can report your opening post and mention about thread title change, mods will do it. Agreed with others, the thread title is misleading. I too came in expecting a goof-up by Mahindra.

Last edited by SoumenD : 7th October 2022 at 18:16.
SoumenD is offline   (2) Thanks
Reply

Most Viewed
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Copyright ©2000 - 2022, Team-BHP.com
Proudly powered by E2E Networks