Extended warranty

VMG · 5th December 2007, 15:58

Purchased Cedia in Chennai on 18th October and still not yet received the extended warranty ( 3rd year) letter.
Cedia owners: Any idea how much time it till take for this?
When ever I call him, I get a reply from the sales guy it will come in next 3-4 days.

Maibaa · 5th December 2007, 21:57

Even I got the extended warranty as part of the discount when I got the Cedia in Bangalore. My purchase was even earlier in August.

Every time I inquire about it, the Sales Manager always assures me that I will be getting it directly from HM by post. So far I haven't got it.

Palio_2005 · 6th December 2007, 13:11

You guys should write a letter to the dealer and the company. PLease put all these issues on record in case you have to go legal at a later date.

VMG · 6th December 2007, 16:37

It seems Mr. Nithyanantham ( Branch Head - ACT, Chennai) checking this site regularly. He has seen this query and taken up to HM and also mailed me saying that this will be done before this month end without fail.
Thanks to Mr. Nithyanantham for the prompt action/reply.

wolfinstein · 7th December 2007, 08:17

Sometimes the Booklet and letter is delayed from the companys end...! You should follow it up- In my case I got the extended cover letter and booklet from the dealership after 3 months since United India had not sent out the booklets.

VMG · 17th December 2007, 11:58

Got my 3rd year extended warranty letter from HM/ACT on Friday.

travelwriter · 17th April 2012, 11:55

I had purchased Maruti's extended 4th year warranty 3 years back when I bought my Alto.

I have lost the documents and now I have to get some work done on my car AC. Can anyone guide me on what recourse I have to get the work done under warranty?

comfortablynumb · 17th April 2012, 12:07

Quote:

Originally Posted by travelwriter

Can anyone guide me on what recourse I have to get the work done under warranty?

Email Maruti Customer Care, with your vehicle details like engine #, chassis #, date of purchase etc. I think they'll issue a duplicate EW booklet if requested. Even if they say no to it, at least ask for email confirmation that you have subscribed to their EW; that should be enough for any claims, I guess.

Cheers,
Vikram

rjstyles69 · 17th April 2012, 12:47

Quote:

Originally Posted by travelwriter

I had purchased Maruti's extended 4th year warranty 3 years back when I bought my Alto.

I have lost the documents and now I have to get some work done on my car AC. Can anyone guide me on what recourse I have to get the work done under warranty?

Should already be on their databases and they should be able to give you a copy of it. Check this post here (Under-revving on my Baleno), where samurai had issues with the extended warranty. The original invoice of your purchase should be good enough to go back to the dealer and check for the extended warranty details.

ganesc · 16th August 2013, 23:12

I have some doubts about the warranty/ext.

Now as we know Maruti is concentrating much on pushing accessories to keep their dealers happy may be. But are the accessories related warranty specific to the dealership only?

For example i put a reverse sensor and a horn from maruti dealer A. Dealership closed or am in someother town going for a claim of electricals to dealership B, Will I still be able to claim my warranty? Is it recorded? Why do they charge their own rates for accessories fitting. Many are expensive and with a blackmail of warranty, they still manage to do business. And Maruti doesnt manage these works.

Its high time it gets regularised by some government body.

5th December 2007, 15:58	#1
VMG BHPian Join Date: Jun 2004 Location: Chennai Posts: 344 Thanked: 34 Times	Extended warranty Purchased Cedia in Chennai on 18th October and still not yet received the extended warranty ( 3rd year) letter. Cedia owners: Any idea how much time it till take for this? When ever I call him, I get a reply from the sales guy it will come in next 3-4 days.
	() Thanks

5th December 2007, 21:57	#2
Maibaa BHPian Join Date: Jul 2007 Location: Bangalore Posts: 307 Thanked: 92 Times View My Garage	Even I got the extended warranty as part of the discount when I got the Cedia in Bangalore. My purchase was even earlier in August. Every time I inquire about it, the Sales Manager always assures me that I will be getting it directly from HM by post. So far I haven't got it.
	() Thanks

6th December 2007, 13:11	#3
Palio_2005 BHPian Join Date: May 2006 Location: Pune Posts: 991 Thanked: 878 Times	You guys should write a letter to the dealer and the company. PLease put all these issues on record in case you have to go legal at a later date.
	() Thanks

6th December 2007, 16:37	#4
VMG BHPian Join Date: Jun 2004 Location: Chennai Posts: 344 Thanked: 34 Times	It seems Mr. Nithyanantham ( Branch Head - ACT, Chennai) checking this site regularly. He has seen this query and taken up to HM and also mailed me saying that this will be done before this month end without fail. Thanks to Mr. Nithyanantham for the prompt action/reply.
	() Thanks

7th December 2007, 08:17	#5
wolfinstein BHPian Join Date: Feb 2006 Location: New Delhi Posts: 994 Thanked: 20 Times	Sometimes the Booklet and letter is delayed from the companys end...! You should follow it up- In my case I got the extended cover letter and booklet from the dealership after 3 months since United India had not sent out the booklets.
	() Thanks

17th December 2007, 11:58	#6
VMG BHPian Join Date: Jun 2004 Location: Chennai Posts: 344 Thanked: 34 Times	Got my 3rd year extended warranty letter from HM/ACT on Friday.
	() Thanks

17th April 2012, 11:55	#7
travelwriter BHPian Join Date: Feb 2009 Location: Hyderabad Posts: 294 Thanked: 115 Times	Re: Extended warranty - Lost the document I had purchased Maruti's extended 4th year warranty 3 years back when I bought my Alto. I have lost the documents and now I have to get some work done on my car AC. Can anyone guide me on what recourse I have to get the work done under warranty?
	() Thanks

16th August 2013, 23:12	#10
ganesc BHPian Join Date: Oct 2006 Location: Madurai Posts: 321 Thanked: 352 Times	I have some doubts about the warranty/ext. Now as we know Maruti is concentrating much on pushing accessories to keep their dealers happy may be. But are the accessories related warranty specific to the dealership only? For example i put a reverse sensor and a horn from maruti dealer A. Dealership closed or am in someother town going for a claim of electricals to dealership B, Will I still be able to claim my warranty? Is it recorded? Why do they charge their own rates for accessories fitting. Many are expensive and with a blackmail of warranty, they still manage to do business. And Maruti doesnt manage these works. Its high time it gets regularised by some government body. Last edited by ganesc : 16th August 2013 at 23:13.
	() Thanks