Team-BHP
(
https://www.team-bhp.com/forum/)
Hello People,
I have been to Mahavir Auto [skoda dealer] at Hyderabad, along with a friend of mine who was willing to BUY a new
fabia. At the first sight, the car looked just about
OK ! from outside. But built quality and the INTERIOR'S were Pretty Up class !!. Soo far so good.
As i heard of some DISAPPOINTMENTS Under the Hood, in our forum. I thought of checking out personally with a TD. I asked the sales guy for a TD. To my SURPRISE he said that, They don't provide any TD service :Shockked:. I tried to find out the reason, he simply Replied back like this, "Sir, this is a product from SKODA. you don't need a TD to know it's performance ! !"
I questioned him, when The HONDA'S, TOYOTA's, BMW's give TD. why can't you provide ? ? Then, he pretended as if he got a call and just vanished from the scene..!!
Mahavir Auto being the sole dealer for entire Andhra Pradesh, this is NO WAY OF CUSTOMER SERVICE.
Guys, is it the same scenario with all Skoda dealers through out the country ?? or this is one of a kind incident ?
This attitude of the dealers killed FIAT. Welcome SKODA to the club :)
Quote:
Originally Posted by udaykars
(Post 759343)
Mahavir Auto being the sole dealer for entire Andhra Pradesh
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Your answer lies in that sentence.
The same happened with my cousin at Calicut.He is still waiting for a Fabia test drive since it's launch despite several phone calls.
We should also welcome Maruti Suzuki to the club too. 3 Dealers in my area and none of them have a Swift D for a test Drive.
i can understand if a HONDA does this ( somehow any car they launch and ppl just want to go and buy lots and lots of it - in the process spoiling the company !! )
but SKODA is not in the best of shape in India at the moment...
and also the FABIA never really received any rave reviews in ANY peer group comparison...
so why all this ATTITUDE ???
udaykars - did u post a feedback in their website ?
i think its time for a INDIAN CAR DEALERS REGULATORY FORUM to be constituted by the GOVT OF INDIA or maybe a CAR DEALERSHIP OMBUDSMAN... on the lines of what the govt is doing in the financial services industry...
Quote:
Originally Posted by narayan
(Post 759457)
i can understand if a HONDA does this ( somehow any car they launch and ppl just want to go and buy lots and lots of it - in the process spoiling the company !! )
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No one should be doing this. Customers are paying their hard earned money and it is their every right to check the car before considering it to purchase. If any company denying it, it would be equivalent to denying your basic rights.
-BSR
hi narayan,
> i can understand if a HONDA does this ( somehow any car they launch and
> ppl just want to go and buy lots and lots of it - in the process spoiling the
> company !! )
I bought my City CVT 6 months back. This is my first Honda product. I stay 60kms away from the dealer. A City Manual and a CVT were brought here for my test drive.
very nice. I quite like it. Enough reason not to buy Skoda.
Quote:
Originally Posted by trrk
(Post 759578)
hi narayan,
> i can understand if a HONDA does this ( somehow any car they launch and
> ppl just want to go and buy lots and lots of it - in the process spoiling the
> company !! )
I bought my City CVT 6 months back. This is my first Honda product. I stay 60kms away from the dealer. A City Manual and a CVT were brought here for my test drive.
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wow !! from ur location - i think that must have been Peninsular Honda right ? one of the few relatively better HONDA dealers ( i have tried 4 dealers so far across 3 cities )...
but we are here talking of rule rather than exceptions - ur lucky to be among the exceptions :thumbs up
Quote:
Originally Posted by rao_battula
(Post 759468)
No one should be doing this. Customers are paying their hard earned money and it is their every right to check the car before considering it to purchase. If any company denying it, it would be equivalent to denying your basic rights.
-BSR
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Yes,
rao_battula . I agree with you 100%. It's a their basic responsibility to give us a simple TD service ! ! After all we are putting our hard earned money in their product. This service is more worst than any one else.
this is not an universal experience. it really depends on one thing: does the sales person think you are a potential buyer, or just come for a free ride? but yes, i agree with the original poster, Skoda does tend to be thick.
Quote:
Originally Posted by abhibh
(Post 759451)
We should also welcome Maruti Suzuki to the club too. 3 Dealers in my area and none of them have a Swift D for a test Drive.
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Not having a car for TD is a different issue, but what is mentioned here is that inspite of having a Fabia in the showroom, they don't want it to be ripped. Thats awful. But in either cases no TD = no purchase
Quote:
Originally Posted by trrk
(Post 759578)
hi narayan,
> i can understand if a HONDA does this ( somehow any car they launch and
> ppl just want to go and buy lots and lots of it - in the process spoiling the
> company !! )
I bought my City CVT 6 months back. This is my first Honda product. I stay 60kms away from the dealer. A City Manual and a CVT were brought here for my test drive.
|
i agree, Peninsular honda sales and service is awesome. Atleast 3 people i know who migrated from honda to other cars like ford and chevy came back mainly coz they got fed up of ford and gm service!
Quote:
Originally Posted by Karandeep81
(Post 759637)
Not having a car for TD is a different issue, but what is mentioned here is that inspite of having a Fabia in the showroom, they don't want it to be ripped. Thats awful. But in either cases no TD = no purchase
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not giving the car in the showroom for TD is a good thing as they are not abusing customer cars. This practice is done by kairali ford in cochin, these !@#$%^ give out customer cars for TD!!
But then, i agree, not having a TD car is going to affect skoda sales in a bad way! especially for a niche model like the fabia!
Udaykars, I believe you should write to Skoda head office and tell them you did not buy Fabia because of this attitude.
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