[DCEite]

Why is Shell so highly rated here? Or is it overrated?

[sriturl]

Originally Posted by DCEite

Why is Shell so highly rated here? Or is it overrated?

Typically from my experiences with other petrol bunks(PSU OMC's bunks) the quality is doubtful.
Quantity is a definite question mark.
With Shell, these two are not normally doubted. That makes a lot of difference and I can see the difference in my bike which is 10 yrs old.

[Fountainheader]

Originally Posted by DCEite

Why is Shell so highly rated here? Or is it overrated?

I have had really good experiences at Shell petrol pumps. There is a sincere effort in being polite/nice/courteous out there.

And since Quality/Quantity is never an issue, its more like peace of mind here.

[hrag]

I prefer Shell because

1. Next to no queues (except when PSUs are on strike)
2. No distracting techniques used by their staff
3. Super clean windshield when I drive out
4. Very courteous staff
5. Nominal surcharge to pay over PSU prices (except for a few occasions)
6. They always have stock
7. Quantity & Quality of fuel is never in doubt.

I'm not sure if Shell has opened / is planning to open any outlets up North, but if and when they do, you'll realize how good the overall experience (of a normal task of filling fuel) is.

[madhukar_n]

add to hrag's list
Tyre air pressure check almost everytime you fill.(in normal bunks i have seen, they seem to give diff reasons everytime on why it is not working)

[Hurrycane12]

Agree with hrag; what i love about the shell bunks is the disciplined staff; they dont try to divert attention and play hanky panky with the customers. Also the cleanliness of the bunk is highly appreciated.

[dadu]

Originally Posted by hrag

I prefer Shell because

1. Next to no queues (except when PSUs are on strike)
2. No distracting techniques used by their staff
3. Super clean windshield when I drive out
4. Very courteous staff
5. Nominal surcharge to pay over PSU prices (except for a few occasions)
6. They always have stock
7. Quantity & Quality of fuel is never in doubt.

I'm not sure if Shell has opened / is planning to open any outlets up North, but if and when they do, you'll realize how good the overall experience (of a normal task of filling fuel) is.

No tipping required during Air fills (free in the real term)

They had started their first one (can I say first in India, can't remember exactly but in early 90's), near the defence colony flyover. It closed down later.

[Dr.Sumit Bhatti]

Originally Posted by DCEite

Why is Shell so highly rated here? Or is it overrated?

Royal Dutch Shell had a marketing arm named Burmah Shell in India and in the the 50's/60's and early 70's, it had a market share of 60%. In comparison, IOC, within a monopoly, could not cross this figure.

Shell returned to India with Lube Oil in late 1993 and revolutionized the Lube Oil market in India. It pioneered Secure Oil Delivery, Uniform pricing across India and offered Correct Quantity and Quality. Bharat Shell was a joint venture 51:49 with BPCL and marketing was also through BPCL petrol pumps. Needless to say, Bharat Shell is also no more. The decade long contract could not be terminated earlier because Shell had 51% control.
During that time, expecting de-regulation by 2002, Shell converted 6 outlets, 3 each in Delhi and Mumbai as Demo Outlets. This too was undone as soon as the contracts ended.

Now Shell India has a license to set up 2000 outlets in India. Customer Service is one notch above the best in our country and has been re-defined.
Besides the points many BHP-ians have already noticed, here are some more interesting facts:
1. All Shell outlets are COCO's. Labour Contractors are from hospitality industry, not Petrol Dealers.
2. Delivery / Supply tanker does not cross customer path wherever possible and even has a separate driveway for safety.
3. Only one entry point and exit point is allowed.
4. Engine must be switched off while refueling.
5. Bill prints immediately on stopping the fill and duplicate cannot be issued except at the sales cabin counter.
6. Shell has about 50 - 55 outlets operational, another 50 - 75 under construction. North and East roll-out will be later.
7. Pump attendants are well paid. PSU pump attendents are underpaid.
8. The fuel is sourced from MRPL at present.
9. There are 4 and 1/2 large graphite reinforced double-walled underground tanks as standard under the driveway vis a vis m.s. tanks of PSUs.
10. I believe that the smaller tank is for the future launch of V-Power petrol.
11. Shell uses flexi-pipe technology as opposed to the PSUs.
12. The consistent increased mileage is due also to the correct quantity delivered ( Refer to the thread ' pumps with density display' to understand the concept of Temperature Correction ). Lack of STA forces the PSU dealer (and 99% of dealers do not know what STA is) to short sell.
And I could go on, but enough for today !

[Dr.Sumit Bhatti]

Originally Posted by DCEite

Why is Shell so highly rated here? Or is it overrated?

Also refer to the threads:

1. ' pumps with fuel density display ' and

2. ' Fuel prices reduced by Rs. 5'

for more information on STA.

[Proxima]

What is the price of Shell diesel and petrol in Chennai? Any idea?

[dadu]

Dr. Bhatti, you seem to be well aware of Shell, I am not going to ask how but appreciate some more info on their operations here.(if you can)

- Do they buy crude from MRPL or the end product itself.
- How do they monitor their quality, if MRPL refines the crude for them.
- Do you have the Shell Diesel Fuel specifications(Cetane, Lubricity, cloud point etc etc), the pumps only have for petrol.

[Proxima]

Originally Posted by Proxima

What is the price of Shell diesel and petrol in Chennai? Any idea?

The Shell pump locations across India:

Shell in India - Shell Station Locator

How do I figure out the price city wise?

Originally Posted by hrag

Shell Diesel Extra costs 32.82 a litre in Chennai

Is 32.82 the price still?

[rajchetan]

Originally Posted by Dr.Sumit Bhatti

here are some more interesting facts:
1. All Shell outlets are COCO's. Labour Contractors are from hospitality industry, not Petrol Dealers.
2. Delivery / Supply tanker does not cross customer path wherever possible and even has a separate driveway for safety.
3. Only one entry point and exit point is allowed.
4. Engine must be switched off while refueling.
5. Bill prints immediately on stopping the fill and duplicate cannot be issued except at the sales cabin counter.
6. Shell has about 50 - 55 outlets operational, another 50 - 75 under construction. North and East roll-out will be later.
7. Pump attendants are well paid. PSU pump attendents are underpaid.
8. The fuel is sourced from MRPL at present.
9. There are 4 and 1/2 large graphite reinforced double-walled underground tanks as standard under the driveway vis a vis m.s. tanks of PSUs.
10. I believe that the smaller tank is for the future launch of V-Power petrol.
11. Shell uses flexi-pipe technology as opposed to the PSUs.
12. The consistent increased mileage is due also to the correct quantity delivered ( Refer to the thread ' pumps with density display' to understand the concept of Temperature Correction ). Lack of STA forces the PSU dealer (and 99% of dealers do not know what STA is) to short sell.
And I could go on, but enough for today !

13. They have free oil change facilities.
14. Very important point: -They have very hygienic & clean washrooms.

[ece2k2]

Originally Posted by DieselFan

I wouldn't go with Shell for Diesel in my DDIS. It makes engine harsher and noise levels increase. IOC regular is best so far.

I was also using IOC normal diesel in my Swift DDiS for the last 10 months and did a couple of tankfills with Shell normal diesel after the price drop recently. Atleast, I am feeling that the car is more smoother now compared to IOC normal diesel. Probably, other DDiS folks currently using IOC normal diesel can try out Shell and let me know your feedback.

[netchef]

Originally Posted by Proxima

The Shell pump locations across India:

Shell in India - Shell Station Locator

How do I figure out the price city wise?



Is 32.82 the price still?

I refuelled my Fabia just this afternoon.
Shell diesel is Rs 35/L