Shell in India (fuel, lubes, outlets)

[msdivy]

I filled petrol worth Rs 2031.18 and this is charged in the card statement as Rs 2087.24. Extra change is Rs 56.06. Again I filled for Rs 1500 but in the statement it is listed as Rs 1541.40. The extra charge in both the times is 2.76%. Is this normal? I paid with my Citibank credit card. Which credit card doesn't have surcharge at Shell bunks?

[n_aditya]

The Shell petrol price is up marginally. Filled up my ninja after the ride last weekend and Premium Unleaded petrol cost me INR 60.70/- per liter.

@msdivy- HSBC credit cards used to be zero surcharge at any bunk anywhere in India. Not sure if they still do. Their customer service sucked royally though.

[shamanth]

ICICI, HDFC bank credit cards always has Zero Surcharge, both of them are platinum card i use. Yes HSBC card customer service is worst and they charge you unknowingly.

[msdivy]

IOC has zero surcharge for Citibank cards. So found it bit odd when I found the difference in charge slip & in statement. For 2.76% extra got a toy car !

[mkh]

Originally Posted by shamanth

ICICI, HDFC bank credit cards always has Zero Surcharge, both of them are platinum card i use. Yes HSBC card customer service is worst and they charge you unknowingly.

I get charged Rs 5 or so extra always when filling at shell, in a previous post had asked this and the reason is that the charge slip is another banks, dunno how far that is true. I used platinum of ICICI, HDFC, still the extra 5 odd rupees.

[noopster]

I demanded to know why the Shell pump at Hinjewadi doesn't give me any toy cars despite filling up my tank there every 2-3 weeks regular as clockwork. The attendant politely referred me to her manager, who came across promptly, introduced himself in a friendly manner and explained that the promotion was only in certain states like Gujarat and Chandigarh. He asked me where I had seen the scheme and I said I was in Bangalore last week and saw another customer get a baby Ferrari. He confirmed that Karnataka too is one of the states included, for some reason Maharashtra isn't. He promised that they would pass on any promotion/scheme benefit to their customers whenever it happens.
Don't know how true this is, but I sure am impressed by the way Shell staff are trained. Our PSU pumps can learn from these guys instead of indulging in cheap 100/- scams like tey are wont to do!

Originally Posted by msdivy

IOC has zero surcharge for Citibank cards. So found it bit odd when I found the difference in charge slip & in statement. For 2.76% extra got a toy car !

It is generally 2.5% surcharge. Though I have noticed that it is usually 2.5% plus Rs. 5/- or so (may be interbank fee charged by some banks).

Originally Posted by shamanth

ICICI, HDFC bank credit cards always has Zero Surcharge, both of them are platinum card i use. Yes HSBC card customer service is worst and they charge you unknowingly.

Let's not pin blame without understanding the issue. Certain credit cards are marketed as a 0% fuel surcharge cards (these are usually Platinum cards). Even in these cases, usually the outlet includes the surcharge which is then credited back to your account. So if you fill 2000/- worth of fuel, your card gets billed 2050/- and you get a credit for 50/- as a separate entry in your statement.

BTW, the Shell guy also said that in some states Shell was now pursuiing "at par" pricing with PSUs. Is this true? That would be truly awesome!

[msdivy]

Originally Posted by noopster

....
BTW, the Shell guy also said that in some states Shell was now pursuiing "at par" pricing with PSUs. Is this true? That would be truly awesome!

Last time when I filled, Shell was 58.20 while IOC was 58.47. Not sure of the current Shell price.

[hemanth.anand]

I filled my new car with shell unleaded on october 1st.
The price is not 58.40.

I got my 5th ferrari model. One more to go (super americas) and the collection of 6 models will be complete.

[im_srini]

Originally Posted by noopster

Don't know how true this is, but I sure am impressed by the way Shell staff are trained. Our PSU pumps can learn from these guys instead of indulging in cheap 100/- scams like tey are wont to do!

Not really related to Shell prices, but I have an interesting narrative regarding their customer service. My Vx is comfortable only with Shell Super-Unleaded & a couple of weekends ago I'd been to the closest Shell outlet to my home (still ~8 Kms away) early in the morning for a fill-up. After the usual routine I hand the attendant my debit-card & wait for the charge-slip.

After a good 10 minutes the manager returns & tells me that their "machine" isn't working, I dredge my pockets, but come up a couple of hundreds short (I'm in my PJs). The manager assures me that right next door is an ATM that I could use, thoroughly embarrassed, I walk over & as luck would have it (?), the ATM (HSBC) is "out-of-order" ! Frustrated, I return, & exclaim my predicament to the manager, who agrees to send the attendant along with me to find the nearest ATM. The attendant & I set off, & all the while he keeps assuring me that an ATM is "just down the road", which turns out to be a good 4 Kms !

Anyway, on reaching the ATM I withdraw the money, hand it to the attendant & by this time 'am very annoyed by their lack of trust in me (I've been visiting this outlet once a fortnight for more than 2 years now). After venting my anger out on my little Vx & probably scaring the attendant to within an inch of his life (Oks, maybe slight exaggeration here ), I screech to a halt opposite the outlet, barely wait for him to close the door, before taking off for home.

Cut to today morning, a whole 2 weeks later, I drive in to fill-up my K10. After the usual routine, the manager comes out & hands me Rs.78 along with my bill. I look at him confused - he tells me that this was the change I'd forgotten to take back from my previous trip here, when I was apparently in a tearing hurry !

Boy, have Shell got a customer for life

[mkh]

Originally Posted by hemanth.anand

I filled my new car with shell unleaded on october 1st.
The price is not 58.40.

I got my 5th ferrari model. One more to go (super americas) and the collection of 6 models will be complete.

Seems like the Old Madras Road outlet has got only 2 models, any idea where to go for the formula1 model? Some place around Outer Ring Road, MG Road etc? Do they get different models or the same ones all the time? Need to get 3 more for my collection to be complete but need to know where to pick the different ones

[mjothi]

Originally Posted by msdivy

Last time when I filled, Shell was 58.20 while IOC was 58.47. Not sure of the current Shell price.

Filled up yesterday. Its 58.40 now.

Btw, we bangy guys atlast have something to cheer upon. Ya, the Shell normal price is cheaper in Bangy than Chennai. (59.95)

[khoj]

All cards used at fuel stations attract a service charge of 2.5% to 2.75% varying from card to card.

This charge is waived off if your card issuing bank has a deal with the fuel marketing company. Citi bank and IOC is one such example.

I have a plain vanilla SBI card and they have an arrangement in place with all of the oil marketing companies. As long as my fuel purchase is between Rs. 400 min. to Rs. 2000/- maximum per single transaction the service charges are reversed.

The same was true for the HSBC gold card provided to me by my ex employer. This was untill last July, I believe the scenario should be same even now. My new company provided card is from ING Vysya bank which in turn is managed by Citibank so limited only to IOC for the charge refund.

[shamanth]

Originally Posted by mkh

Seems like the Old Madras Road outlet has got only 2 models, any idea where to go for the formula1 model? Some place around Outer Ring Road, MG Road etc? Do they get different models or the same ones all the time? Need to get 3 more for my collection to be complete but need to know where to pick the different ones

I have collected 5 different model from OMR outlet itself, they have all the model, have you kept the card they had given ? they gave me formula1 model for 3rd time. Only Super America is pending, which i will get this week.

[mkh]

Originally Posted by shamanth

I have collected 5 different model from OMR outlet itself, they have all the model, have you kept the card they had given ? they gave me formula1 model for 3rd time. Only Super America is pending, which i will get this week.

well i went for the first time, since was not in town, and i filled up 2 cars, he gave me 2 models. One of them was already taken by my wife and when i asked for diff model, he said, there is no choice! How do i know whats the model name? This time will ask for a different model or will collect it later.

[hemanth.anand]

Originally Posted by shamanth

I have collected 5 different model from OMR outlet itself, they have all the model, have you kept the card they had given ? they gave me formula1 model for 3rd time. Only Super America is pending, which i will get this week.

I don't think there is anything like one specific car for a specific time. I got the f1 the first time. second time also he gave me an f1. then i showed the card that he had given me and took a different one. Only super america is pending now.

Originally Posted by mkh

well i went for the first time, since was not in town, and i filled up 2 cars, he gave me 2 models. One of them was already taken by my wife and when i asked for diff model, he said, there is no choice! How do i know whats the model name? This time will ask for a different model or will collect it later.

mkh,
Please keep the card which he gives with you and get it marked when you take a model, this way they give the car which is not ticked. And it all depends on the stock available with him. when i got my third model, the station's stock was over and i chose the car out of the ones which he had. Luckily for me there were no repetitions for me. i have taken these models from hosur road, lalbagh, basavanagudi. on mysore road there are another two.