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Old 11th June 2008, 17:02   #1
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Default Mercedes-Benz India announces 24x7 Road Side Assistance Services

Mercedes-Benz India announces 24x7 Road Side Assistance Services
  • The Assistance Services will be supplied 24x7 throughout the year, including on public holidays.
  • New Mercedes-Benz vehicles sold by authorized dealerships in India will be eligible for the benefits in the program.
Pune- Mercedes-Benz India Pvt. Limited today announced that it will provide 24x7 road side assistance services to its discerning customers in India.

Mercedes-Benz India will provide support to new vehicles in cases of mechanical or electrical breakdown, vehicle immobilization due to road traffic accidents and pilot error in partnership with Mondial, which is the world’s largest and most respected assistance services company.

Commenting upon this development, Dr. Wilfried Aulbur MD & CEO Mercedes-Benz India Pvt. Limited said, “Mercedes-Benz cars are known for their robust quality and reliability. Yet, unfortunate accidents or road incidents may not be situations anyone can predict or control. To take care of such exigencies we have partnered with Mondial for a 24x7 road side assistance services. In them, we have found an apt partner who has the requisite expertise to deliver the best-in-class service to Mercedes-Benz cars in India”. New Mercedes-Benz branded passenger vehicles sold by authorized dealers in India will be eligible for benefits in the program. Further details of the program are available with the Mercedes-Benz authorized Dealers

Mercedes-Benz entered the Indian market in 1995 and pioneered the luxury car segment in the country. Over the years, it has established a strong network of sales and service spread across 28 Indian cities. Mercedes-Benz is also the first auto manufacturer to have a complete Dealer Network certified under ISO 9001:2000.

The company has introduced a wide variety of products to cater to specific requirements. Mercedes-Benz India locally manufactures the S-Class, E-Class and C-Class cars in India. Other products are offered through the imported cars route as Completely Built Units. These include the Mercedes-Benz S-Class, M-Class, CL-Class and the especially popular models like the SLK-Class and the CLS-Class.

Mercedes-Benz has also made its foray into the Commercial Vehicles segment in India with the ‘Actros’ truck. Targeted at mining applications in India, the Actros is assembled at the Mercedes-Benz plant in Pune. Mercedes-Benz has also announced its interest in the luxury bus segment and has partnered with Sutlej Motors for the creation of the bus body. The launch of the luxury buses is scheduled in later half of 2008.

Source: Mercedes Benz India

Last edited by hanmust : 11th June 2008 at 17:04.
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Old 11th June 2008, 20:41   #2
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This may be a stupid question but are all mercs eligible for this or only the new ones? Because the article mentions new mercedes cars sold are eligible.
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Old 12th June 2008, 10:33   #3
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Publicity stunt? Mercedes always had 24 hour roadside assistance. I know because my Benz has the sticker on it.

P.S. : Actually, their electronics make road side assistance a necessity more than a luxury
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Old 17th October 2008, 17:53   #4
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Default Roadside Recovery - Solutions in India

Well, my pitch is that this is not really a publicity stunt. Mondial Assistance is a player of global repute & is commencing to set up an organized Roadside Recovery (+more) service in India.

Attached are a few photos that show the state of recovery services available usually. (2nd & 3rd Photos). I am sure that none of us will want even our M800s to be handled by those mean machines!

Then comes Mondial Assistance offering. 4th picture is from what Mondial Assistance has put up. This is a professional recovery machine with a fantastinc loading arrangement. The down side of the Mondial Assistance proposal is that with 20 odd trucks they plan to provide a pan India recovery solution!!! Considering that they are already tying up with MB, Ford & the likes...it is anybody's guess to understand the availability & lead time in case your car needs recovery services.

The first picture is BMW's proposal. Looks neat. Available 1 unit per dealer. No tall claims in news papers but very effective...Atleast that's what I learnt when my 530d ended up with a broken rim & tyre.
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Mercedes-Benz India announces 24x7 Road Side Assistance Services-bmw-ra1.jpg  

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Old 17th October 2008, 19:34   #5
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Even if Merc always had 24 hrs roadside assistance, what better than this forum to cut and paste company's press releases.
PS: Another serial thread in a series of threads.
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Old 17th October 2008, 20:07   #6
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@ GTO: The 24 hr assistance which you have got for your Merc is from our dealership.The mondial assist has couple of more added benifits.

Spotted this Mondial Assist flat bed truck the other day at mulund:

Mercedes-Benz India announces 24x7 Road Side Assistance Services-15102008001.jpg
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Old 17th October 2008, 21:28   #7
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pardon the blitheringly idiotic koshun, but how expensive does this kinda recovery cost - just curious, nothing else, about how this business makes money, offering service nationwide.

and even dumber: Why doesn't Mondial now offer same service for everyone, thus lowering fixed costs, and providing (say) all german car owners (big 4) with total peace of mind. more vehicles = much lower cost of service, and ease for mondial to break even.
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Old 17th October 2008, 22:54   #8
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The Photo of zen worries me a bit. Is it being fork lifted ???
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Old 22nd October 2008, 13:58   #9
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Yes! The Zen is being forklifted! With gentle care of fork lift!

This is simply bizzare and so it is good to have Mondial and the likes to spread their business.
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