Skoda...
So you didn't like
Quote:
will ensure that this awful mess is resolved to our customer's satisfaction by the end of next week.
|
then? I suppose that means you won't pay my consultancy bill? I thought it was a pretty good suggestion myself. I have another one for you. It's an old saying:
Quote:
When in hole; Stop digging |
Obviously not the way you guys think, as you have chosen (and obviously with some management discussion and consultation) to drive yourselves deeper and deeper into the unmentionable smelly stuff. Bad news, from the marketing point of view: you might find that some of it takes years to wash off.
Quote:
Originally Posted by Skoda Corporate Hi there,
I hear that there are disgruntled customers and we are doing our best to provide a consistently good service level. |
A little contradiction there?
Quote:
As I have mentioned before, please get in touch with our customer services representatives who will be able to help you on any other matters not relating to the current court case.
|
You'd rather not have this sort of thing talked about in public, eh? Perhaps you should hold an enquiry into whose fault it is that they are being. Perhaps you should also remind each other that, in this internet age, you are
never going to stop them being talked about in public.
Message sent out: Quote:
I have been advised to forward to you the following notice pertaining to this thread of the forum. http://www.team-bhp.com/forum/indian...rned-year.html
I have been advised to inform you that the hosting or publishing of such information (which , does not represent all of the facts) would instigate both Team-BHP as well as the various users in the ongoing court case.
|
Message received:
Skoda is scared.
You are really not very good at handling this public relations stuff, are you Quote:
It saddens us here at Skoda that things have escalated to this point and we have tried to engage but the truth is that some of the comments are now extremely offensive and defamatory. They are personal atacks on our company, staff and me as an individual.
|
Boo hoo. What do you expect?
Quote:
We have tried very hard to engage but users are simply not being reasonable or letting us partake in the forum and allowing us to be heard.
|
No, you have not. You have come by with some spin. You did not engage in any meaningful way. Spin; then threats.
Quote:
Skoda India is a highly reputable company and does not entertain any kind of foul practices by their dealers. In fact, Skoda India is an active member of the society for indian automobile manufacturers who are against any conterfeiting in the market.
|
It is a shame that you are doing your best to damage your own reputation by public statements such as this.
Quote:
It is very simple- all of the facts are not represented here and we have been informed that from a legal standpoint, we cannot disclose them as doing so may affect the outcome of the case.
|
But you didn't say that when you thought you could get past us with a piece of spin talk, did you? Everything was all very dandy then.
Quote:
It is somewhat confusing to us that Mr. Harsih Kanchan feels he can!
|
But you didn't say that when you thought you could get past us with a piece of spin talk, did you? Everything was all very dandy then.
Quote:
Please contact customer services with any concerns or issues and we will inform you all of te outcome of the case.
|
You have the public eye, and that won't do.
Even if all the facts were actually found to be in your favour, you have now well screwed your presentation of yourselves with this response.
Marketing Fail!
First thing you might like to do is to remind your colleagues that this is not a forum merely of teenage car enthusiasts, but of real car buyers. What a dismal mess you guys made of it.
(Sam, I didn't see Skoda's later post before answering the previous one. )
(Oh dear, looks like I really have to say goodbye to that Fabia temptation. And VAG group had been one of my favourite companies for so many years. Meghna; they say a fisherman is as good as his last catch; a company is as good as its marketing department's last big, big failure. )
<crossposted>
Quote:
Originally Posted by GTO You so obviously know nothing about PR & Marketing. |
Goodness: how come it took me so many more words to say just that!