[kunaldhami]

Originally Posted by navin

Kunal, that link is to the main forum page! But is nice to see some positive reports.

oops..Edited the link.

[anupmathur]

Engine check light, run a scan, return the car in 35 minutes, charge Rs. 332/-!

And here we are saying 'Wow! It's showing results'!!

Can we get back to reality and not quite grab at straws like a drowning man?

[navin]

Originally Posted by anupmathur

Engine check light, run a scan, return the car in 35 minutes, charge Rs. 332/-!

And here we are saying 'Wow! It's showing results'!!

Can we get back to reality and not quite grab at straws like a drowning man?

Hyundai charged a friend Rs. 300 for similar work for his Elantra.

[anupmathur]

Originally Posted by navin

Hyundai charged a friend Rs. 300 for similar work for his Elantra.

One of us has missed the point!

[navin]

Hey anup maybe this is just one incident but over the past few weeks there have been many such small nice incidents. Agreed this is just one step in a long upward climb Skoda's A.S.S has to take but it is just nice to see that they might be on the right track. Yet cases like Harish are unresolved.

[anupmathur]

Originally Posted by navin

...
Yet cases like Harish are unresolved.

I like to believe that that is the Raison d'être of this thread.
For starters, 'Nothing else will do'!
....and THAT would still be a wee drop!

[jaysmokesleaves]

Originally Posted by Ricky_63

BUT this time I was astounded by the response, which I think I'd attribute to the service advisor Mr. Satinder, he had the scan run & error code removed & car handed back to me in like 35 odd minutes.

Total charges 332/- Cheers

Excuse my lack of knowledge but I have a question. Just running a scan & removing the error code does not do away with the real problem/cause. Does it ?
I always thought that the scan is just a diagnostic tool to find the symptom which then has to be resolved by repair or replacement or programming etc.
SO if they charge 300+ just to run a scan and hit the delete button for the error, isnt that daylight robbery ?

[prasanth]

Originally Posted by jaysmokesleaves

Excuse my lack of knowledge but I have a question. Just running a scan & removing the error code does not do away with the real problem/cause. Does it ?
I always thought that the scan is just a diagnostic tool to find the symptom which then has to be resolved by repair or replacement or programming etc.
SO if they charge 300+ just to run a scan and hit the delete button for the error, isnt that daylight robbery ?

Well for a car that sells for more than 10 lakhs, I think most manufactures would be charging those kinds of rates. Most people who own those car wont care about 300 bucks anyway.

[janitha]

Originally Posted by prasanth

Well for a car that sells for more than 10 lakhs, I think most manufactures would be charging those kinds of rates. Most people who own those car wont care about 300 bucks anyway.

But the question seems to be whether it can be construed as an improvement on the part of Skoda!

[jaysmokesleaves]

Originally Posted by prasanth

Well for a car that sells for more than 10 lakhs, I think most manufactures would be charging those kinds of rates. Most people who own those car wont care about 300 bucks anyway.

The question is not about Rs.300. Its about the diagnosis. Is running a scan and deleting the error code a good enough solution ?
I dont think that just because a manufacturer sells a car for 10 lakhs, it is justified to charge a customer for silly things like this, if & when the car is in warranty. This should be sorted by the company FOC.
A customer buys a car, services his vehicle at an authorised dealership and sticks all the conditions for the manufacturer to honor his part of the warranty. Similarly, if some technical issue comes up within this period, I dont see why a customer has to pay for diagnosing and fixing it, unless its consumables like oil, etc. Does not matter if the car retails for 10 lakhs or 50lakhs.

[greenhorn]

+1.
tata deletes the error codes to fix the Check engine light FOC in sub 3L xetas ( and they should).

And even when they do , we make a huge issue, and proceed to complain until they diagnose ( not a tata strong point) and fix the problem(again, something we should)

If tata had charged 300 for resetting the CEL in Tanveer's safari, He'd have been a much poorer man by now !

[BeamerBoy]

Originally Posted by prasanth

Well for a car that sells for more than 10 lakhs, I think most manufactures would be charging those kinds of rates. Most people who own those car wont care about 300 bucks anyway.

I hate to admit it! But yes, it is true. We won't care about 300 bucks anyway. But then...it is us as users who are nurturing this further. As service providers, the charge has to be in proportion of the job done & not in the proportion of the car's value.

If a car scan was done & it was on the invoice, I'd want to have the diagnostic report or else I am not paying. Simple. And I can argue this with the dealer & the manufacturer.

[prasanth]

Originally Posted by jaysmokesleaves

The question is not about Rs.300. Its about the diagnosis. Is running a scan and deleting the error code a good enough solution ?
I dont think that just because a manufacturer sells a car for 10 lakhs, it is justified to charge a customer for silly things like this, if & when the car is in warranty. This should be sorted by the company FOC.
A customer buys a car, services his vehicle at an authorised dealership and sticks all the conditions for the manufacturer to honor his part of the warranty. Similarly, if some technical issue comes up within this period, I dont see why a customer has to pay for diagnosing and fixing it, unless its consumables like oil, etc. Does not matter if the car retails for 10 lakhs or 50lakhs.

My point was not justifying what skoda did. AFAIK most manufacturer dealerships who sell premium cars in India would charge exuberant rates to do simple work. I do agree that its daylight robbery. But 90% of the people who buy those cars wont care about it if the car keeps running in good condition.

Was ricky_63's car under warranty?

@greenhorn: here is a thread about TATA charging more as labour to service safari compared to sumo, when similar amount of work is involved.
http://www.team-bhp.com/forum/long-t...fari-fans.html

[greenhorn]

the safari gets premium labour and more experienced techs than the sumo. All TASC's have a safari specialist - at least on call, if not resident, and safari owners generally get the VIP treatment ( they are owners of tata's most premium passenger vehicle after all)

I can attest to this because jkdas owns a safari, and he gets a better level of service(read: the red carpet ) at my TASC than I do. The people responding in that thread say pretty much the same thing.

[condor]

prasanth : .. TATA charging more as labour to service safari compared to sumo, when similar amount of work is involved.

The difference is there, but not exhorbitant. It is also about training that's given to the people who work on the Safari - just like there is a difference in the Safari & the Sumo. The work may be similar, but skills, knowledge etc are different. Else even your roadside mech could have serviced that Safari as much as he can service that BPO cab.

That Safari customer would have also got a little more courtesy servicing than the Sumo driver did. Small things, they do add up.

Not just JK : there are many more. Steer, for example. Check his thread for the response he got when he made a one-off visit to Prerana, here in BLR.