There was a thread by Arun Roy, where he documented the nightmarish service experience he had with Tata for his Sumo.
We saw many pledges in that thread not to buy tata products & also to discourage others from buying one.
Did that thread have any impact on sales of Tatas vehicles?
@W12, Tata Customer service is miles ahead and let us not insult them by comparing with Skoda A.S.S. I have been a proud owner of a Indica V2 in the past and own and drive a Indigo XL now. While TATA A.S.S may not be perfect, they never behaved the way skoda and its A.S.S have behaved. In fact their Customer service and follow up is a little overwhelming these days with the number of follow up calls and the courtesy they extend. I did not get this sort of a treatment from the Maruti A.S.S when I owned a SWIFT for 2 years!!!
wow.. So Skoda India actually pays someone a salary to just go around Googling the net and post some random comments?? Whats the value add in this whole exercise? I mean, given all the issues, most Skoda customers would know who to get in touch within Skoda India. Are the problems going to magically vanish if the customer sends an email to Mr. Sudhir Srinivas?
The only outcome of this futile exercise is, I suspect, Mr. Sudhir Srinivas will get loads of junk/spam email, now that his email address is plastered all over the web. Hope he gets the Nigerian scam mail and falls for it.
Some times I wonder how corporates can be so dumb and egoistical. The proverb "a stitch in time saves nine" seems completely lost on them.
Post in Wikipedia is going to be damage in unimaginable proportions to Skoda. And its a bit too late to do any remedies, except they come up with the proposals Team-bhp has made and follow it up with more media ads to bring this back to normalcy..
Good Luck Skods...
Overall Skoda sold 638 vehicles monthly and that means about 10 - 11 vehicles per dealer monthly assuming all 60 dealers are active. The dealers must be running at a loss, especially the newer ones opened at the height of the real estate boom!
I guess Skoda officials and dealers must be busy getting their share right than responding to this thread
These dealers must be compensating and getting profits from their service division..you know what I mean.
wow.. So Skoda India actually pays someone a salary to just go around Googling the net and post some random comments??
Actually, a lot of customer-facing companies now keep a watch on the blogosphere and net either through an internal dept or a third-party firm. Usually, it's just silent observation, Skoda has obviously taken it a step further with active responses, although the templated response seems to suggest an outside provider is responding on their behalf.
I agree a customer will be more happy when such courteus is shown he will be infact be a more loyal customer
Originally Posted by jasher26
i would like to look at Skoda sales numbers for next month and compare it with Jan 2009
But seriously, whats the harm in admitting a fault. Dont Honda / Toyota or any manufacturer recall cars publicly if there is a manufacturing defect and say sorry publicly? Hell it happened to a Civic I know of in Mumbai. They replaced the defective part and said SORRY and gave some freebies. Case Closed! No consumer would ever mind that.