I think we are not only helping someone here, but we could set standards for people to follow. Nor is it just Scoda, but the other car companies too. I mean, there have been very few instances that i've heard of Scoda stories in Chandigarh. A couple of my friends do own the trashcan, but they never had much of a problem with the service-stations or the dealerships(except one had a small case with them once, but that was resolved by a politician relative of his), and i myself ,for no particular reason, never liked this vehicle that much. But i must say this vehicle has (or probably had before the market was flooded with new, bigger vehicles), a huge fan following in Punjab. I at home have a mercedes,a honda, a daewoo, a tata, a GM, half a nissan(lol)and 3 mahindras(actually only one, the other 2 are a willys, and a universal), and so far, the only problems i've had is with Daewoo Matiz and the GM Astra, and that too since parts are hard to come by. As far as the Bolero is concerned, i've always managed to get things done my way, by hook or by crook, but they are nice jolly fella's, the only trouble they've ever given me is looking for a rear transmission seal for the Isuzu gearbox of the Bolero(which they could not locate for the better half of the year). Chandigarh so far is a deciplined city, but i'am sure there might be some of these cases here too(even if they are not this bad). I've heard of the pathetic Fiat(pre-tata) attitude, where they did'nt even have engine management computers in their workshops (the ones for calibrating the fuel pumps, that probably all earlier palios had problems with), and i've heard of Scoda taking a unreasonably long time to repair minor jobs(by the way, the same dealership that took 9 and a half months for minor repairs of a scoda, is now handling BMW sales here), but besides this, theres nothing much.
If all we people here, especially those participating and reading this thread, can come up with anything that can help Harishji against the Scoda guys, we surely can help a lot of other people too. There has always been a strength in unity, and history has loads of examples about the power of unity, only that in India, it is a weapon that has been buried 6 feet under for a very very long time now (in the past 250 hundred yrs, this is one fact that has always been used against us, but thats another story). The corporates have been exploring the snail paced courts much for their own good, and the common man can do nothing but be a silent, crushed, humiliated and beaten spectator to all this, while these companies have always been laughing their way to the banks by selling sub-standard products. And why would'nt they, the Indian courts are far too slow, and the outcomes are way too late, and way too less, and if something is awarded to the plaintiff, the compaines usually have to shell out very little, which would be highly disproportionate to what the plaintiff had been through, and has such an impact that he would vow never to go through that experiance again.
Now imagine, if we by joining forces, in any way force the Scoda guys to do something about this case, then we can help create a parallel force to the law agencies, and something that is a force to reckon for these magnates. The courts they might not be afraid of, but the very thought that they now can lose business with 40,000 potential customers, and not to mention 3-4 times the number when you include their friends and relatives they've entirely put off this product, will send a chill down their spines. Customer service is something they should pride ourselves on. Marketing relies of a good reputation and your reputation is in the first instance, one of those factors that you have some control over. Poor service, in this case, no service, and "theft"(could we ask for more?), lost this business a sale(a lot more more than just a sale now,and theres a lot more to come), and the future sales as well. What about reputation? If anyone asks me about the products they wanted to buy from them, my first response will be, “don’t bother with them, they never respond to anything, they got no service, they treat you like a hog, and they steal from you, and all that ever occurs to them is that they've cheated another person to chuck somebody elses rejected trashcan off their backs”. If you gain a reputation for poor service then no amount of reputation management will ever reverse it.
Last edited by Brutus : 29th March 2009 at 17:48.
Reason: Spelling mistakes
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