Team-BHP stands for the TRUTH. But Skoda wants to “instigate” Team-BHP and its users!

Perakath · 13th April 2009, 12:13

Quote:

Originally Posted by ajmat

One trick up our sleeves for servicing post warranty is to visit your friendly VW dealer expecially if you have a Laura or new Superb. As in our surveys, VW service is not bad - the Laura and Superb are Jetta and Passat under the skin. Hence we have options. In the UK , a lot of VW and Audi;s go to Skoda dealers for service due to better service (mainly family owned concerns)

Do dealers routinely agree to service cars of other brands, even if they belong to the same parent group?

So a Matiz owner could get his car serviced at a Chevrolet service centre, as an old-model Spark?

ajmat · 13th April 2009, 12:37

Quote:

Originally Posted by Perakath

Do dealers routinely agree to service cars of other brands, even if they belong to the same parent group?

So a Matiz owner could get his car serviced at a Chevrolet service centre, as an old-model Spark?

What is stopping them ?

Chevy said they would support Matiz servicig but in actual fact, one is better of going to a Maruti dealer as a lot of the components are suzuki derived

GTO · 13th April 2009, 13:03

Great tip, Ajit! VW dealers have been receiving far better reviews than their Skoda counterparts. Why wouldn't they service Skodas? The parts are the same and it's a new revenue stream for them as well. Heck, they could do with some more activity over a regular working day, if VW sales are anything to go by.

Why don't you Skoda owners start a new thread with *recommended* Skoda service centres (guys like JMD etc. who have good reviews). This will surely be a life-saver for existing Skoda owners in pointing out safe options where they can service / maintain their cars.

ac 427 · 13th April 2009, 13:33

Quote:

Originally Posted by GTO

Absolutely agreed. This is a classic text-book case of a Lose-Lose situation (versus a win-win which a smart corporate would work toward). Atleast with its paying customers!

I completely second that, we guys sitting here can understand this why can't the supposed 'smart alecs' understand this.

Agreed that they fired the dealership, but still the customer does not have what he wanted.

Just give the guy a new car and get over with it.

It is a fact that during the launch of a new car, atleast 15 cars are 'given' to auto journalists to test / write about the car. When they can just 'give' 15 cars to journos, why can't they just replace the guys car.

Cummon skoda you have enough blood on your hands, just get this over with,

Cheers,
ac

anupmathur · 13th April 2009, 13:38

Quote:

Originally Posted by ac 427

Cummon skoda you have enough blood on your hands, just get this over with,

By committing corporate suicide is one way, LOL!
Though we are hoping for something a bit more elegant!

navin · 13th April 2009, 13:45

Quote:

Originally Posted by ajmat

I agree. I have been happy with Vinayak

Will I buy a Skoda again ? The answer is not no but maybe - depending on how reliable the next few models are! One trick up our sleeves for servicing post warranty is to visit your friendly VW dealer expecially if you have a Laura or new Superb.

Is this becuase of one particular person at Vinayak or the organisation as a whole.

After my experience with Autobahn (and discussions with Sideways) I concluded that
1. while Skoda was not entirely wrong in their diagnosis
2. the cost of their parts is very high and the longevity of the same is suspect and that their service is not of the quality that wins browine points. their service is the "just adequate" level.

Quote:

Originally Posted by GTO

Why don't you Skoda owners start a new thread with *recommended* Skoda service centres (guys like JMD etc. who have good reviews).

JMD good? was that not the same place where Harish found the Skoda rep trying to smuggle the parts out?

diffsoft · 13th April 2009, 14:09

Quote:

Originally Posted by navin

JMD good? was that not the same place where Harish found the Skoda rep trying to smuggle the parts out?

That was Nummer Eins, not JMD

Cheers,

navin · 13th April 2009, 14:33

Quote:

Originally Posted by diffsoft

That was Nummer Eins, not JMD

Cheers,

"Also, the night after the parts were replaced, Skoda official Yogesh Vaidya, tried to smuggle out the spurious parts removed from my car out of jmd showroom after it was shut and i had gone back home. Some one known to me at jmd called me up and informed me. I rushed to jmd to see the parts just about being loaded in a car. Guess whose car? Nummer Eins car. Can u imagine? The fake parts were being taken back to Nummer Eins under instructions of Karthik Ramesh. Car enthusiasts at team bhp - draw your own conclusion."
http://www.team-bhp.com/forum/1206153-post1.html

diffsoft · 13th April 2009, 15:29

@ navin: You are right. Thanks for correcting!

Vid6639 · 13th April 2009, 15:34

JMD was forced to smuggle out the parts. Don't forget the car went to JMD later on and it was they who identified the car had spurious parts. Harish's contact in JMD confirmed that.

Finally the showroom is going to do what the manufacturer tells them. They are not going to be honest and defame their own manufacturer and risk getting into trouble themselves.

We had collected Ajmat's car from JMD vashi and they seemed to be pretty good. The overall experience was pretty good.

Also N_C has been there a few times and his experience has been positive.

I think compared to Autobahn they might be better as with N_C they showed some skills in diagnosis.

harishv · 13th April 2009, 15:57

Quote:

Originally Posted by vid6639

JMD was forced to smuggle out the parts. Don't forget the car went to JMD later on and it was they who identified the car had spurious parts. Harish's contact in JMD confirmed that.

Finally the showroom is going to do what the manufacturer tells them. They are not going to be honest and defame their own manufacturer and risk getting into trouble themselves.

We had collected Ajmat's car from JMD vashi and they seemed to be pretty good. The overall experience was pretty good.

Also N_C has been there a few times and his experience has been positive.

I think compared to Autobahn they might be better as with N_C they showed some skills in diagnosis.

Vid - bang on target. Jmd is clean. They had to follow instructions. I understand that whatever they said in court was under compulsion

ACM · 13th April 2009, 16:05

Quote:

Originally Posted by harishv

Vid - bang on target. Jmd is clean. They had to follow instructions. I understand that whatever they said in court was under compulsion

Yep JMD is overall quite good. they even can at times reach the Customer Delight Levels.

navin · 13th April 2009, 16:26

Quote:

Originally Posted by vid6639

JMD was forced to smuggle out the parts.
We had collected Ajmat's car from JMD vashi and they seemed to be pretty good. The overall experience was pretty good.

Quote:

Originally Posted by harishv

Vid - bang on target. Jmd is clean.

Quote:

Originally Posted by ACM

Yep JMD is overall quite good.

Ok next time I'll try JMD and report.

vineethvazhayil · 13th April 2009, 18:29

3 days off T-BHP and I miss so much! Need an hour to read up! Any updates on the court case Harish?

aka_iitd · 13th April 2009, 18:52

I think thread has grown huge and it is better to pick few relevant post which higlights the problem so that person can get the conclusion before he quits reading it

View Poll Results: Should Team-BHP stand up for its right to the freedom of speech? For the TRUTH?
YES	3192	99.35%
NO	21	0.65%
Voters: 3213. You may not vote on this poll

13th April 2009, 13:03	#1338
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,517 Thanked: 300,590 Times View My Garage	Great tip, Ajit! VW dealers have been receiving far better reviews than their Skoda counterparts. Why wouldn't they service Skodas? The parts are the same and it's a new revenue stream for them as well. Heck, they could do with some more activity over a regular working day, if VW sales are anything to go by. Why don't you Skoda owners start a new thread with recommended Skoda service centres (guys like JMD etc. who have good reviews). This will surely be a life-saver for existing Skoda owners in pointing out safe options where they can service / maintain their cars.
	() Thanks

13th April 2009, 15:29	#1344
diffsoft BHPian Join Date: Nov 2007 Location: Bangalore Posts: 773 Thanked: 404 Times	@ navin: You are right. Thanks for correcting!
	() Thanks

13th April 2009, 15:34	#1345
Vid6639 Team-BHP Support Join Date: Jul 2006 Location: Bangalore Posts: 17,728 Thanked: 43,463 Times View My Garage	JMD was forced to smuggle out the parts. Don't forget the car went to JMD later on and it was they who identified the car had spurious parts. Harish's contact in JMD confirmed that. Finally the showroom is going to do what the manufacturer tells them. They are not going to be honest and defame their own manufacturer and risk getting into trouble themselves. We had collected Ajmat's car from JMD vashi and they seemed to be pretty good. The overall experience was pretty good. Also N_C has been there a few times and his experience has been positive. I think compared to Autobahn they might be better as with N_C they showed some skills in diagnosis.
	() Thanks

13th April 2009, 18:29	#1349
vineethvazhayil Senior - BHPian Join Date: Apr 2007 Location: Chicagoland Posts: 1,513 Thanked: 456 Times View My Garage	3 days off T-BHP and I miss so much! Need an hour to read up! Any updates on the court case Harish?
	() Thanks

13th April 2009, 18:52	#1350
aka_iitd BHPian Join Date: Aug 2008 Location: Bangalore Posts: 630 Thanked: 45 Times	I think thread has grown huge and it is better to pick few relevant post which higlights the problem so that person can get the conclusion before he quits reading it
	() Thanks