Positive Service experience - one of the quickest Yesterday took my UVA for 15K service at Bharti auto. The whole game appears to be changed positively.
I was facing problem with rear Left wheel ABS Speed sensor. I was waiting for it since 3 weeks. Got call on Moday that they have received the spares. I casually asked them, I also need to get the service done as its 15K. I was expecting an answer as "Sir, you will hv to take an appointment" or "I would get an appointment after a week." as usual.
The lady said, "Sir, no problem, I will allot a slot for you" We will get the service done as well." I was like GREAT.
The morning I went to service center, the whole scene looked changed. Cars for servicing were moving inside quickly. I was given a paper to mention the Car Number, ODO reading and my number (New Practice when u enter the gate) The earlier scene used to be - no place to park your vehicle. Inside customer lounge, it used to be a loud fish market with too many service advisors sitting, somebody fighting with customer over service bills, General Manager-service making loose comments. The scene appeard to be a much differnet. Only 4 service advisors in side, waiting time absolutely ZERO. Immediately service advisor attended me. He inspected the car, made his notes on service form. This was the quickest service in my entire Car service history (All cars). I was out of the service station in 10 mins. He said he will call up at 2.30 pm.
At 2.00 pm got call. He explained the work done. They proactively replaced the AC filter, I had just told them check the AC cooling. All work done. Car was clean.
So it appears that they trying there level best now.
But again its fire fighting. I wish they had this approach right from start.
Anyways, got good service and all spares. Is this CRUZE effect or Chapter 11 effect or a combined? |