Ford Tops Quality survey.

floyd · 23rd July 2009, 19:46

I'm happy with my Ikon's reliability also. The only reliability issue is with the known "hot air from AC" problem which I solved on taking the advice of fellow BHP'ians and removing the valve. Never had a problem after that!

No major service hassles either, except that it is too expensive.

sbala · 23rd July 2009, 19:57

Being a Ford Fiesta customer for almost 3 years - i haven't faced any issues with their service. I do my car service @ Metro Ford, Bangalore. Nice care and prompt service...

devarshi84 · 23rd July 2009, 20:01

TO be honest I never knew so many FORD owners who were completely satisfied existed on t-bhp.

All I had read until now was high service costs and service issues. Not that I believed them though.

sbala · 23rd July 2009, 20:16

thats right devarshi... i have read lot of posts against Ford service guys

- May be i am lucky so far.. touch wood

floyd · 4th August 2009, 15:52

@ devarshi84: Make no mistake, service costs are indeed high. But the quality of work is good (so far at least, fingers-crossed).

zen91 · 4th August 2009, 17:05

I have owned a Ford for the last 5 years, first the Ikon Flair and now the 1.6. Except for the AC heater control valve issue in both my cars, I am yet to come across any other major problem.

The service levels have improved over the years and the price of regular parts that need replacement during servicing has decreased.

Overall the experiance has been very satisfactory with Ford.

devarshi84 · 5th August 2009, 00:19

Does this also reflect on the resale?

braveheart_77 · 5th August 2009, 00:52

Guys
I owned a ford fiesta duratorq zxi abs for the last 3 years and covered almost 90000 kms which I sold in May,2009.I must say that I was completely satisfied with the vehicle (miss it a lot too) and the service provided by the local ford dealer.Though sometimes some parts were not readily available and the extended warranty really helps a lot.

lamborghini · 5th August 2009, 11:38

We own a fiesta TDCi, done 50Kkm, and are completely satisfied. It has been a long time since we have seen such a durable car in our house.
Before the fiesta we had a couple of Ikons as well, which too were extremely durable and rock solid!

LandCruiser · 5th August 2009, 12:24

I have had bad service and delays several times. Sometimes they will not be able to identify issues. But this is all in Chennai in the service centres that I am regular to. But whenever there was a huge issue that had to be escalated Ford India was helpful.

They responded to emails, called up, picked up phones and made things move forward and attempted heavily to resolve issues. Though I wouldn't say 100% from heart for the competence and skills of the service advisors and the mechanics and also the management of these service centres. It helped to build personal rapport and get things done.

To put it other way except for one major issue with the work on my car in 2006 when I really wanted to sell off the car never there was a time again when I wanted to part with the car. I feel good when am inside and driving it.

I wish ford upgrades fiesta, brings in better diesels and brings cars in higher segments. When I want to upgrade I would like to consider a Ford but simply there isn't a ford above Fiesta in the Indian market (forget Endeavour)

quickdraw · 5th August 2009, 14:27

I am extremely happy with Talera Ford's service for my Mondeo as well.

2theMax · 5th August 2009, 21:59

Ive been a happy man with my Ikon TDCI since feb 09. pleasently surprised with the reliability and the service offered.

23rd July 2009, 19:46	#16
floyd BHPian Join Date: Sep 2008 Location: Bangalore Posts: 182 Thanked: 90 Times	I'm happy with my Ikon's reliability also. The only reliability issue is with the known "hot air from AC" problem which I solved on taking the advice of fellow BHP'ians and removing the valve. Never had a problem after that! No major service hassles either, except that it is too expensive. Last edited by floyd : 23rd July 2009 at 19:47.
	() Thanks

23rd July 2009, 19:57	#17
sbala BHPian Join Date: May 2007 Location: Bangalore Posts: 414 Thanked: 164 Times	Being a Ford Fiesta customer for almost 3 years - i haven't faced any issues with their service. I do my car service @ Metro Ford, Bangalore. Nice care and prompt service...
	() Thanks

23rd July 2009, 20:01	#18
devarshi84 Senior - BHPian Join Date: Jun 2005 Location: Ahmedabad - Tor Posts: 4,024 Thanked: 211 Times View My Garage	TO be honest I never knew so many FORD owners who were completely satisfied existed on t-bhp. All I had read until now was high service costs and service issues. Not that I believed them though.
	() Thanks

23rd July 2009, 20:16	#19
sbala BHPian Join Date: May 2007 Location: Bangalore Posts: 414 Thanked: 164 Times	thats right devarshi... i have read lot of posts against Ford service guys - May be i am lucky so far.. touch wood
	() Thanks

4th August 2009, 15:52	#20
floyd BHPian Join Date: Sep 2008 Location: Bangalore Posts: 182 Thanked: 90 Times	@ devarshi84: Make no mistake, service costs are indeed high. But the quality of work is good (so far at least, fingers-crossed).
	() Thanks

4th August 2009, 17:05	#21
zen91 BHPian Join Date: Dec 2007 Location: Hyderabad Posts: 202 Thanked: 42 Times	I have owned a Ford for the last 5 years, first the Ikon Flair and now the 1.6. Except for the AC heater control valve issue in both my cars, I am yet to come across any other major problem. The service levels have improved over the years and the price of regular parts that need replacement during servicing has decreased. Overall the experiance has been very satisfactory with Ford.
	() Thanks

5th August 2009, 00:19	#22
devarshi84 Senior - BHPian Join Date: Jun 2005 Location: Ahmedabad - Tor Posts: 4,024 Thanked: 211 Times View My Garage	Does this also reflect on the resale?
	() Thanks

5th August 2009, 00:52	#23
braveheart_77 BHPian Join Date: Oct 2007 Location: amritsar Posts: 152 Thanked: 68 Times	Guys I owned a ford fiesta duratorq zxi abs for the last 3 years and covered almost 90000 kms which I sold in May,2009.I must say that I was completely satisfied with the vehicle (miss it a lot too) and the service provided by the local ford dealer.Though sometimes some parts were not readily available and the extended warranty really helps a lot.
	() Thanks

5th August 2009, 11:38	#24
lamborghini Distinguished - BHPian Join Date: Apr 2004 Location: Mumbai Posts: 6,112 Thanked: 5,760 Times View My Garage	We own a fiesta TDCi, done 50Kkm, and are completely satisfied. It has been a long time since we have seen such a durable car in our house. Before the fiesta we had a couple of Ikons as well, which too were extremely durable and rock solid!
	() Thanks

5th August 2009, 12:24	#25
LandCruiser BHPian Join Date: Jul 2005 Location: Chennai Posts: 712 Thanked: 51 Times View My Garage	I have had bad service and delays several times. Sometimes they will not be able to identify issues. But this is all in Chennai in the service centres that I am regular to. But whenever there was a huge issue that had to be escalated Ford India was helpful. They responded to emails, called up, picked up phones and made things move forward and attempted heavily to resolve issues. Though I wouldn't say 100% from heart for the competence and skills of the service advisors and the mechanics and also the management of these service centres. It helped to build personal rapport and get things done. To put it other way except for one major issue with the work on my car in 2006 when I really wanted to sell off the car never there was a time again when I wanted to part with the car. I feel good when am inside and driving it. I wish ford upgrades fiesta, brings in better diesels and brings cars in higher segments. When I want to upgrade I would like to consider a Ford but simply there isn't a ford above Fiesta in the Indian market (forget Endeavour) Last edited by LandCruiser : 5th August 2009 at 12:27.
	() Thanks

5th August 2009, 14:27	#26
quickdraw Senior - BHPian Join Date: Mar 2008 Location: New Delhi Posts: 1,284 Thanked: 2,692 Times View My Garage	I am extremely happy with Talera Ford's service for my Mondeo as well.
	() Thanks

5th August 2009, 21:59	#27
2theMax BHPian Join Date: Jun 2007 Location: Chennai Posts: 337 Thanked: Once	Ive been a happy man with my Ikon TDCI since feb 09. pleasently surprised with the reliability and the service offered.
	() Thanks