Does Fiat need to buck up before they launch other variants??

Gansan · 27th November 2009, 15:38

When I was preparing to buy a new Alto in June, many friends suggested me to buy a nice used Palio at a much lesser rate instead of paying ~ Rs 3 lacs for the Alto. Even though I liked the solid build of the car (so unlike the Alto), it was this aspect of very few FASS and scarcity of spares, even in big metros, that made me decide against it.

geeash · 27th November 2009, 17:08

Finally after the cat and mouse game the fogs and the cover was changed at my home today just minutes before!!

I have spoken my mind off with the service advisor and have clearly told him that this was the last time i am visiting concorde for anything.

Bye bye concorde!!. here i come VST!!

but still i feel that fiat needs to buck up be it whether it is concorde or vst !!.

And i am not closing this topic out as i am still pondering about the spares availability!!!

geeash · 28th November 2009, 08:12

Going for a change of TASS today!1. Going to VST to talk about the quality of service they can give me and also about the availability of spares. will report back.

But one thing for sure is that if the spares are not available and if it takes time like what i have experienced for each spare and if the TASS is going to not stock and going to use demand supply technique then it is going to hit FIAT big time for sure!!!

HappyWheels · 28th November 2009, 13:09

I hope this does not become a case of devil & deep sea.

All the best, Geeash!

StarVegabond · 28th November 2009, 19:01

Quote:

Originally Posted by geeash

I have spoken my mind off with the service advisor and have clearly told him that this was the last time i am visiting concorde for anything.

Bye bye concorde!!. here i come VST!!

but still i feel that fiat needs to buck up be it whether it is concorde or vst !!.

Quote:

Originally Posted by geeash

Going for a change of TASS today!1. Going to VST to talk about the quality of service they can give me and also about the availability of spares. will report back.

Quote:

Originally Posted by HappyWheels

I hope this does not become a case of devil & deep sea.

All the best, Geeash!

Hi Geeash,

Congratulations on getting the things done through Concord.

I would suggest you to take things a bit slower and cooler. I would also request you to ponder over one scenario (not happend actually) which is just as below.

3-4 months down the line, (god forbid), you need some serious repairs/spare parts for your car and VST exposes you to similar experience like that of concord, which again ends up in you giving a mouthful or piece of mind to the VST guy.

In such a scenario, you as a individual customer will end up no-where.
with no friends among both the dealers/service stations of chennai, you might face lots of problems.

hence my suggestion is to let the things cool off, never burn your bridges with the service guys or dealer, never spoil your personal relationship with these guys, you never know whom you would need tomorrow.

I sincerely wish that you are never required to be in this scenario,

I liked your apporach of discussing the service commitments with VST.
it is a good approach, you can also do similar discussion with your current service station.

all the best.

View Poll Results: what can be done to fiat?
can give them another chance	35	23.81%
should be ousted from indian automobile industry henceforth	11	7.48%
should put a stay to streamline A.S.S before launching other variants	101	68.71%
Voters: 147. You may not vote on this poll

27th November 2009, 15:38	#166
Gansan Senior - BHPian Join Date: May 2009 Location: Chennai Posts: 4,535 Thanked: 5,547 Times	When I was preparing to buy a new Alto in June, many friends suggested me to buy a nice used Palio at a much lesser rate instead of paying ~ Rs 3 lacs for the Alto. Even though I liked the solid build of the car (so unlike the Alto), it was this aspect of very few FASS and scarcity of spares, even in big metros, that made me decide against it.
	() Thanks

27th November 2009, 17:08	#167
geeash Senior - BHPian Join Date: Apr 2009 Location: Chennai Posts: 1,513 Thanked: 146 Times	Finally after the cat and mouse game the fogs and the cover was changed at my home today just minutes before!! I have spoken my mind off with the service advisor and have clearly told him that this was the last time i am visiting concorde for anything. Bye bye concorde!!. here i come VST!! but still i feel that fiat needs to buck up be it whether it is concorde or vst !!. And i am not closing this topic out as i am still pondering about the spares availability!!! Last edited by geeash : 27th November 2009 at 17:10.
	() Thanks

28th November 2009, 08:12	#168
geeash Senior - BHPian Join Date: Apr 2009 Location: Chennai Posts: 1,513 Thanked: 146 Times	Going for a change of TASS today!1. Going to VST to talk about the quality of service they can give me and also about the availability of spares. will report back. But one thing for sure is that if the spares are not available and if it takes time like what i have experienced for each spare and if the TASS is going to not stock and going to use demand supply technique then it is going to hit FIAT big time for sure!!!
	() Thanks

28th November 2009, 13:09	#169
HappyWheels Senior - BHPian Join Date: Dec 2007 Location: Bangalore Posts: 4,106 Thanked: 537 Times	I hope this does not become a case of devil & deep sea. All the best, Geeash!
	() Thanks