Look what I found. Dunno what this is all about - its someone's review on the Safari DICOR.
Source:
Tata Safari User Review : - A Review on Tata Safari by Pravin Paithankar - CarWale.com India
PRAVIN PAITHANKAR
General Secretary.
Maharashtra Heavy vehicle &Interstate Container Operators Association.
General Secretary
Maharashtra Rajya Truck Tempo Tankers Bus Vahatuk Mahasangh.
To, Date: 4/3/07.
Shri Ratan Tata.
Chairman,
Tata Motors.
Sub: Defective Breaking system in Tata Safari Dicor.
Ref: My previous letter Dated 15 Jan 07.
Dear Sir,
We are very sorry to inform you that after various attempts made to get the problem solved, detected in my Tata Safari Dicor have received negligible response from your organization.
As per letter received from M.D. Shri Ravi Kant he has directed the case to Mr. Vikram Sinha to resolve the problem.
But till today the problem is not resolved. It was clearly informed by Tata Motors that there is no solution for the problem till today.
Further I was advised to take delivery of my vehicle and use it as research for the problem is taken up.
After waiting for the month I tried to contact Mr. Vikram Sinha continuously for a week but I was unable to contact him.
Fortunately, we were in your office at World Trade Center for a meeting along with association delegates with Mr Sham Mani for development of Tata vehicles sales and feed back for improvement in commercial vehicles. After the meeting all delegates along Mr. Kulbir Sing Mistry went to Mr. Vikram Sinha’s office to have a word regarding the problem.
We sent the massage to see him and waited for his response for about 20 minutes but there was no response at all. After some time Mr. Vikram Sinha walked out of his office and came in the lobby where we were waiting for him and said that he has no time to talk to us. Mr Kulbir singh asked him that if you have no time to talk to your customer how are you going solve our problem, and asked what we should do to the defective Safari? Mr, Vikram Sinha arrogantly replayed that keep it idle at your home. We requested him repeatedly to allow us 2 minutes to discuss the problem but he arrogantly refused and walked away.
From the disgrace ting incident we strongly feel that Tata Motors is lease bothered for their customer, but let me remind you that customer is always on top priority. We do not understand that what important work Mr Vikram Sinha might be having than attending the customer who is with serious problem at your doorstep ? . Is not our time valuable ?.
If such a treatment is given to the designated officials of reputed association having relationship with Tata organization for last 25 years what type of treatment general customer might be getting.
We have also noticed that your communication system is worst. After calling persistently for a week to communicate with Mr. Vikram Sinha nether he is available in office nor bothered to call back.
Please note that we have lost faith in Tata organization which is directly or indirectly going to reflect in relationship we have for commercial vehicles.
we strongly fill that there is no amicable solution for the problem and we are force to take further action.
Waiting for your personal intervention in to the matter.
Regretful customer.
Pravin Paithankar.
9821730519.
Pravinpai5@hotmail.com
CC to Mumbai Grahak Panchayat
CC to All India Motor Transport Congress .