RNS motors at it again ( ? ) Guys
My plans of getting the Black Baleno Lxi have been grounded ( at least for now ) thanks to business acumen of RNS motors.
Has ethics and integrity been dumped on the wayside in pursuit of establishing businsesses?
After much discussions & re-search I had made up my mind to buy the Baleno Lxi. Staying in North bangalore, ( close to Jakkur aerodrome) RNS motors were the preferred dealer due to the proximity. Had made an enquiry with them, and the car was home within the next few days for a test drive.
Went to the showroom with parents on Sep 13 and got their approval for the Black color. The car was to be purchased
through company lease. ( Car wud be in the name of the Company & financed through a different agancy - LeasePlan : For availing the tax benefits)
... Informed the sales executive that I will make a token payment towards booking amount the next day. However, on the way back home, received a call from him mentioning that he would be blocking the car on a 0% downpayment. So the nxt step was to process the papers through our company.
Had received a proforma invoice in my name. After checking with our company realised that the invoice is to be issued in the company name and addres. conveyed this to the executive who then handed over a fresh proforma invoice on 16th.
I then initiated the processing from my end in the company and had clearly told the executive that it would take around 10 days for the closure. He agreed. Sometime during the next week, he called me up to check the status and I informed him that its in progress... On 20th or 21st he calls up again, checking if the papers are through... I tell him that it could be closed by tuesday Sept 27. However, he mentioned that there was another party waiting with cash payment for the same baleno. I reminded him that the car was already blocked and the formalities were being worked upon by our company.
He said he will update his management... After this he wasnt reachable for the day. Later i confirm that things are going on smoothly at our end and the deal could be closed by tuesday. Ok...
On Monday 26th Sep, the purchase order is faxed. I speak to the sales executive and update him, he says he is not in bangalore, and would follow-up on the PO the next day. The executive is not reachable on tuesday, called up the dealership and leave a message for him. No response ...
On thursday 29th, I spoke to the executive to find out the status and he then says that there is no black baleno in stock. The one which had been booked/blocked has been disposed off to someone else... :( He then said he will find out and arrange for another baleno from their hubli branch. Waited untill Friday evening for his call which never came...tried to call him up but no response...
Today went to the showroom to discuss abt this with their mgmt. met the CGM. He gave a patient hearing, although there were subtle hints to say that this is not their fault... some talk of the purchase price always being whats mentioned in the invoice - the invoice issued was just a proforma invoice and not the final invoice etc... that the booking wud require downpayment as per the terms in the proforma invoice and some more... etc etc
However, he said that its tooo late now, and he is as helpless as us :( ... if only the matter was brought to his notice earlier, he could have set right the matter. He said he will look into it and needed some time.
Would be meeting him up again next week to find out if theres been any progress... theres still some hope lingering in me... who knows the CGM might still pull it off.
Now, due some mismanagement and lack of business ethics I tend to loose out on the 63k discount that was on offer at the time of booking... This inspite of me having persisted with RNS; despite being tempted with better offers from sagar/pratham... It surely makes you feel sad when you are let down for no fault of yours...
And then again after the action ( rather the re-action ) they took to set right the problems with Mclarens Zen. after being shown the discussion chain in team bhp.... This is indeed a huge let down :(
Whts wrong with RNS?
-Haque.
PS: Mods, if you find this posting has to be in the forum for dealerships, I checked it and noticed I do not have enough rights, to post replies or edit my posts there... Hence am posting it here. If you wud be moving this elsewhere please move it to where i have sufficient rights to reply/edit posts. Thnkx... |