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| Carnation ties up with GenPact Didn't I tell you they are serious; Jagdish Khattar is a formidable leader. He's now investing in an end-to-end ERP / CRM system. Link to a recent Carnation Thread Quote:
Genpact Signs 5-Year Contract with Carnation Auto
Genpact to design and implement business processes for India's first independent multi-brand auto sales and service venture
NEW Delhi May 24, 2010 – Genpact Limited (NYSE: G), a global leader in business process and technology management, and Carnation Auto, India's first independent multi-brand auto sales and service venture, today announced the signing of a five-year contract for Carnation Auto’s operations. Genpact will provide Carnation Auto with a unique end-to-end service model that will enable the company to focus on its core business of offering customers in India with a one-stop-shop for all of their car needs.
Under this engagement, Genpact will design and manage Carnation Auto’s core processes, including finance & accounting, customer relationship management, procurement & supply chain management and human resources. These key processes will be supported by Genpact’s analytics and reengineering capabilities to enhance their overall management and delivery.
Launched in July 2009, Carnation Auto offers a state-of-the-art network of integrated multi-brand auto sales, services and related solutions for car owners across the country. Carnation provides complete solutions for almost all brands of cars, starting from quick servicing, mechanical repairs, body repairs, accessories, insurance, pre-owned cars, car customization solutions with DC Design and even doorstep service through a chain of workshops on wheels. Carnation Auto already has 18 Auto Solution Hubs operational across India.
“We are delighted to be working with Carnation Auto as they grow to become India’s first and largest independent multi-brand auto sales and services company,” said Harpreet Duggal, SVP and Business Leader, Genpact. “Genpact has been providing integrated services and solutions to the global automobile industry for over five years and is well positioned to devise and implement processes for Carnation Auto’s unique business model and enable them to effectively scale their operations in India,” he added.
Jagdish Khattar, Chairman & Managing Director, Carnation Auto, said, “We are a dynamic, fast growing company and it is critical for us to work with the best in the industry. We will leverage Genpact’s global expertise and enhanced process understanding to achieve scale in a cost effective and efficient way. Through this relationship, Carnation will transfer non-core support function activities to Genpact so as to have 100 percent focus on our core business of helping customers maximize their car ownership experience.”
According to the Society of Indian Automobile Manufacturers, monthly car sales crossed 150 thousand for the first time in February 2010 with a 33 percent year-on-year jump, signaling a revival in sales on the back of the slowdown witnessed by the industry last year. This presents a huge opportunity for the multi-brand concept, which is relatively new in India.
About Genpact:
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEPSM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at Welcome to Genpact - A Global Leader in Business Process Management.
About Carnation Auto:
Carnation Auto is an initiative by Mr. Jagdish Khattar, with a vision of developing India's largest independent multi-brand automobile sales and service network. Carnation is setting up a state-of-the-art network of integrated multi-brand auto sales, services and related solution Hubs across the country to enhance the overall experience of owning a car and to optimize the cost of ownership. Carnation provides complete solutions for almost all brands of cars, starting from quick servicing, mechanical repairs, body repairs, accessories, insurance, cars exchange, car customization solutions with DC Design and even doorstep service through a chain of workshop on wheels. The Company has recently tied up with Magneti Marelli a $7 Billion subsidiary of the Fiat Group to service premium cars and to market spares in the Independent aftermarket. Carnation Auto already has 18 Auto Solution Hubs operational across India; one each in Amritsar, Gurgaon, Bangalore, Karnal, Jalandhar, Kochi and Surat; two each in Chennai, Noida, three in Mumbai and four in Hyderabad.
Carnation Auto had raised its first round of funding of Rs108 crore from marquee investors Premji Invest and IFCI Ventures. Recently, it received debt funding of Rs170 crore from Punjab National Bank for executing the nation-wide rollout of its multi-brand auto solution hubs. It has many strategic international business partners like 3M, GardX, Akzo Noble, Castrol and Bridgestone. For further information, please visit Carnation.
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