[MAS]

Originally Posted by Dr.AD

Actually I am shocked by this announcement because it means they did not have this service until now. I was thinking all "luxury" brands in India have this assistance standard. But it is really shocking and sad that they did not. Well, it could just be my ignorance, but nevertheless, I am certainly surprised.

This is an interesting move by Toyota. I also found sometime back that the Corolla does not have a provision for the "Tow Hook" at the front. I heard that even an Innova does not have this feature. Speaks volumes on Toyota's confidence on their products... or just missing out on important features..

[echo77]

^^
As I mentioned in the hidden features thread - toyotas don't break down. They just accelerate away

[karpusv]

Originally Posted by MAS

This is an interesting move by Toyota. I also found sometime back that the Corolla does not have a provision for the "Tow Hook" at the front. I heard that even an Innova does not have this feature. Speaks volumes on Toyota's confidence on their products... or just missing out on important features..

Innova has tow hooks both at the front & rear.

[GTO]

Originally Posted by vid6639

Can existing customers opt for this or is it only for new customers?

I don't think so. The communication clearly mentions that roadside assistance is applicable to vehicles "invoiced after 1st April, 2010".

[Buffetfan]

So I am a bit miffed that by purchasing the Innova 6 months ago, Toyota will not cover me with this roadside assistance program.

On another note, my wife left the lights on in the Baleno on a shopping trip and came back to find that the vehicle had no cranking power. She had no clue what happened & called me. I gave her Maruti (specifically Varun Motors in hyderabad) number. Within 45 mins, a service van from maruti reached her and they jump started the car.

Total cost charged - ZERO. And my Baleno is nearly 5 years old now.

Now compare this to the Toyota 3 year roadside assistance program limited to vehicles bought after 1 April 2010!!

No wonder I will shift to Maruti again if they ever made a car like the Innova!!