[torque18]

Originally Posted by Sunilrj

The SKoda Shield is a cross subsidized product, which is bundled with the first year Insurance. it is offered by SKoda Through Bajaj Allianz. Hence it is necessary to take the warranty, along with the Bajaj Allianz Insurance.

Though in my Humble Opinion, Making a customer buy insurance from a Particular Insurer is against the ethos of Consumer's right to choose, since it is a cross subsidized product, on the lines of an insurance, where Bajaj Alianz is covering a risk of part failure in Year 3 and 4, and the Skoda Shield document on their website clearly states that it is Basic Insurance for Year 1+ EW for Year 3 & 4 i dont think you would be able to force them to give you an extended warranty.

the document is attached ---->Attachment 1082245

.

Thanks for clarifying. But its really disheartening to come across such absurd policies from such reputed manufacturers.

[nitinbose]

My insurance policy will expire next month; I have some questions regarding renewal:

1). Is it necessary to go with Skoda shield renewal?
2). Will my extended warranty be affected if I go for some other insurance other than bajaj Allianz?
3). I am getting an option to increase my IDV value from 15 lacs to 17 lacs for an extra 4k. Is this a genuine statement and worth it?

Please suggest me a good insurance solution based on your experiences.

[ishlinea7260]

Originally Posted by nitinbose

My insurance policy will expire next month; I have some questions regarding renewal:

1). Is it necessary to go with Skoda shield renewal?
2). Will my extended warranty be affected if I go for some other insurance other than bajaj Allianz?
3). I am getting an option to increase my IDV value from 15 lacs to 17 lacs for an extra 4k. Is this a genuine statement and worth it?

Please suggest me a good insurance solution based on your experiences.

As far as I know:-
1. Skoda shield does not require renewal every year.It is a one time
purchase bought at the time of the car.
2. The tie up with Bajaj Allianz is for the first year only.
Further on you are free to choose the insurance policy
you want to opt for.
3. Increase in IDV value that too with a difference of 2 lakhs , there
might be something off here. I suggest you to stick with big names only.

We had a pretty bad experience with our Optra which was insured by Cholamandalam. They also offered us "increased IDV which turned out
to be hogwash.

[nitinbose]

Originally Posted by ishlinea7260

3. Increase in IDV value that too with a difference of 2 lakhs , there
might be something off here. I suggest you to stick with big names only.

This offer is indeed from Bajaj Allianz, hence the confusion!

[S2!!!]

Skoda Auto India recently extended its Roadside Assistance program (RSA) for customers who are not covered under the standard RSA, or those who wish to extend the duration of their existing program.

The RSA is available across the entire Skoda range and the RSA will be provided for a period of 2 years, effective from 1st August, 2014. Customers with <5 year old cars can buy the RSA for RS.3,233 and those with cars >5 year old cars will have to shell out Rs.4,233. Customers who wish to opt for the RSA can purchase it from any authorized dealer across the country.

Some key highlights of Skoda's RSA are:

• Breakdown Support on Phone
• On-Site Minor Repair
• Battery Jump Start
• Fuel Delivery
• Tyre Replacement
• Replacement/ Loss of Keys
• Towing/ Transportation
• Taxi Service
• Emergency Message Relay

Skoda's sales and service experiences have been haunting customers which has resulted in a negative perception towards the brand. With schemes like these, the company is gradually taking steps to change the way people perceive the company's after sales experience.


Link to news article

[Sahil]

Offer RSA is no solution. They ought to offer extended warranties instead !!

You are fooling no one but yourself by showing these hogwash "efforts" to win back customer confidence.

A liberal and extendable warranty cover is the only step you can take to improve things! Wake up !!

[MunnabhaiMBBS]

Will it be provided by AXA Assistance India Pvt. Ltd ?

Currently, it provides the Roadside assistance to Volkswagen, Audi & Porsche clientele.

[skjlives]

Guys, 2 Questions:

I remember paying for and taking extended warranty while purchasing my Skoda Laura, but now can't seem to locate the warranty certificate. The workshop says that the car does not have extended warranty (I'm at 3 years and 11 months). I'm trying to locate this through the showroom I bought from, and waiting for their response.

Second, the workshop is trying to explain a bend in the rear right mount which can "potentially lead to a tyre burst situation" because of which they will have to change the whole rear wheel assembly, costing a meagre sum of 55,000+tax + labour+service tax (Say 75,000 odd). Now, the car hasn't had any accident of any nature, so insurance is out of question. Shouldn't this be covered under extended warranty?

Appreciate any help. I bought of from Tafe Skoda at Saint marls' road Bangalore and the car is lying at their service centre for about a week.

[nitinbose]

Originally Posted by skjlives

Guys, 2 Questions:

I remember paying for and taking extended warranty while purchasing my Skoda Laura, but now can't seem to locate the warranty certificate. The workshop says that the car does not have extended warranty (I'm at 3 years and 11 months). I'm trying to locate this through the showroom I bought from, and waiting for their response.

The showroom would definitely help you with a new letter. I feel the extended warranty is offered to the customer on a joint offering from Skoda and the dealer.

Originally Posted by skjlives

Second, the workshop is trying to explain a bend in the rear right mount which can "potentially lead to a tyre burst situation" because of which they will have to change the whole rear wheel assembly, costing a meagre sum of 55,000+tax + labour+service tax (Say 75,000 odd). Now, the car hasn't had any accident of any nature, so insurance is out of question. Shouldn't this be covered under extended warranty?:

The question is how the bend occurred. This can be debated to normal wear-and-tear, running over a pothole/speed-breaker at above acceptable speeds, driving malpractices etc.

[petrolveins]

Originally Posted by skjlives

Guys, 2 Questions:

Appreciate any help. I bought of from Tafe Skoda at Saint marls' road Bangalore and the car is lying at their service centre for about a week.

1. Call up the Skoda customer service and ask them to send the duplicate copy of extended certificate. Also, ask them if their system shows extended warranty for your vehicle. Workshop guys are not correct people, though it is expected that they must have these details.

2. Is the extended warranty provided by Skoda or is it a part of INSURANCE? Some dealers tie up with insurers for extended warranty and sell it to customers and do not actually tell the customers that the warranty is dealer provided in tie up with insurance provider.

3. Just to be sure, how did you pay for the extended warranty? Do you have an invoice of it as you have misplaced the warranty papers. Any cheque that you may have provided? Have them handy just in case.

On the other point, I do not have expertise but the timing of the recommended change is interesting. Sort out the extended warranty quickly and ask them to replace the suggested parts under warranty. I hope he does not go back on his findings then.

[skjlives]

Originally Posted by petrolveins

1. Call up the Skoda customer service and ask them to send the duplicate copy of extended certificate. Also, ask them if their system shows extended warranty for your vehicle. Workshop guys are not correct people, though it is expected that they must have these details.

2. Is the extended warranty provided by Skoda or is it a part of INSURANCE? Some dealers tie up with insurers for extended warranty and sell it to customers and do not actually tell the customers that the warranty is dealer provided in tie up with insurance provider.

3. Just to be sure, how did you pay for the extended warranty? Do you have an invoice of it as you have misplaced the warranty papers. Any cheque that you may have provided? Have them handy just in case.

On the other point, I do not have expertise but the timing of the recommended change is interesting. Sort out the extended warranty quickly and ask them to replace the suggested parts under warranty. I hope he does not go back on his findings then.

And now the showroom calls to inform I don't have extended warranty after all. Feel quite stupid not being careful with paperwork at the time of buying and thinking "We'll see"

But thanks for the inputs guys. Will take out time to go understand the issue, take this on the chin and get the repairs done!

[abbey4u]

Originally Posted by skjlives

And now the showroom calls to inform I don't have extended warranty after all. Feel quite stupid not being careful with paperwork at the time of buying and thinking "We'll see"

But thanks for the inputs guys. Will take out time to go understand the issue, take this on the chin and get the repairs done!

Sorry to hear that. You will need to locate the papers. Extended warranty in case of skoda is provided by insurer (Bajaj or ICICI). I recently had to claim extended warranty and in the skoda system my extended warranty has already expired but in actual i still had a year left. So basically the dealer had put in wrong information in the system.

[skjlives]

Originally Posted by abbey4u

Sorry to hear that. You will need to locate the papers. Extended warranty in case of skoda is provided by insurer (Bajaj or ICICI). I recently had to claim extended warranty and in the skoda system my extended warranty has already expired but in actual i still had a year left. So basically the dealer had put in wrong information in the system.

I went and looked up my papers. I did indeed pay for EW but the dealer never put that in the system. Now they tell me that some amount of payment was due from me (from 4 years back) which is why I don't get EW

I have written to Skoda management about this issue (outside of the dealership) and people are following up on the issue. Will update on the eventual outcome.

[jetti]

Originally Posted by abbey4u

I recently had to claim extended warranty and in the skoda system my extended warranty has already expired but in actual i still had a year left. So basically the dealer had put in wrong information in the system.

Like you said - it is very important to get the printed warranty certificate with you to counter such underhand actions. I found that I was missing my EW certificate, so went to the dealer and got them to dig it out and send it to me. Because I did not want surprises if I ever have to make a claim.
With dealers like (who entered wrong information) this who needs enemies?

[abbey4u]

Originally Posted by jetti

Like you said - it is very important to get the printed warranty certificate with you to counter such underhand actions. I found that I was missing my EW certificate, so went to the dealer and got them to dig it out and send it to me. Because I did not want surprises if I ever have to make a claim.
With dealers like (who entered wrong information) this who needs enemies?

Exactly. I was lucky enough to keep Warranty certificate and hence was able to counter them