Skoda offers 4 years / 100,000 KM warranty. Called "Skoda Shield"

anandpadhye · 27th July 2010, 17:36

Just got an SMS - Skoda has started offering 4 years/100000KM warraty for new customers. Called them back and they said this was a heads-up, exact charges will be informed in a couple of days.

Cheers!

From the official press release:

Quote:

SkodaAuto India introduces Skoda Shield

• A unique after sales initiative to enhance customer experience

• Includes Basic Motor Insurance, 24x7 Roadside Assistance and Extended Warranty

Mumbai- August 4th, 2010: SkodaAuto India, a fully owned subsidiary of SkodaAuto a.s., Czech Republic has announced SkodaShield; a unique after sales proposition for Skoda customers. Skoda shield will ensure “4 years of carefree driving” with zero worries ownership experience for all customers.

The all-inclusive package consists of Basic Motor Insurance, 24X7 roadside assistance and Extended Warranty. It is available with all Skoda models including the Skoda Superb, Laura and Fabia. Customers can opt for the SkodaShield at a nominal fee only at the time of purchase of new car.

I. Basic Motor Insurance - Basic Motor Insurance consists of a one-year comprehensive insurance policy. This is clubbed with 24x7 Roadside Assistance for the same term as the insurance.

II. 24x7 Roadside Assistance for the period of insurance - 24x7 Roadside Assistance will offer on-site support to customers in case of breakdown or accident. , so that they may carry forward on their journey without major interruption.

III. Extended Warranty for additional 2yrs/1,00,000 Kms - Extended Warranty is an extension of the new car warranty offered by Škoda Auto India and increases the coverage by two years or upto 1,00,000 Kms over the standard warranty. Hence with extended warranty the cover will be 2+2 years/100,000kms (whichever is earlier)

Cesc · 27th July 2010, 18:01

If they are indeed doing this then it has the potential to attract a lot of sales and is an excellent move. Quite a lot of people are not choosing Skoda precisely because of high cost of spares even though their cars are quite desireable.

prateekm · 27th July 2010, 18:37

Wow, finally it seems Skoda is seriously thinking about it's reputation in India. Good going, now improve your A.S.S too

mxx · 27th July 2010, 18:45

Quote:

Originally Posted by prateekm

Wow, finally it seems Skoda is seriously thinking about it's reputation in India. Good going, now improve your A.S.S too

It has to atleast now. With the new Jetta due next year, that too with a cheaper price tag, Skoda has to get its act together.
Laura itself might come cheaper.

aaggoswami · 27th July 2010, 18:50

1) What are general terms and conditions ? Its a bit sarcastic statement, but we know what happens in warranty in India. There are a lot of issues and the word " General Wear and Tear " mostly present in the warranty conditions spoil the game for customers.

The dealer mostly says " it comes under general wear and tear ".

2) What matters is overall quality of the service the end user gets. What if the attitude of dealers do not improve ? The 1 lakh km. warranty will have no meaning then.

First the attitude has to be good for customers, then these warranties will be helpful.

Arkin evoisrevo · 27th July 2010, 19:05

Wow! That's great. But from the Skoda's misdeeds thread I came to know that in some cases, cars under warranty too were mishandled. I wonder if this will all change.

sabynag · 27th July 2010, 19:07

Good news indeed. Hope, they don't discontinue the 2-yr warranty on replacement parts.

Skoda has to bring in a lot of sales innovation to fight Altis-D.

svsantosh · 27th July 2010, 19:10

Sounds great. I am sure the fear of the T-Altis-D contributed to this... Pray they dont end up saying a DSG failure is normal Wear&Tear - dont be surprised - the 2-3liter oil consumption in the 1st 5K KMS is normal according to these same genious's...

anandpadhye · 27th July 2010, 19:22

I called the dealer (on the number mentioned in the SMS) - the first number belonged to a service center job in-charge who said I should call the sales or warranty guys.

Second number belonged to a sales guy who could not speak proper english or proper marathi (the state language here)...and he said "ye naye customers ke liye hain, existing customers ke liye ek mahine mein company se information aayega". I asked if this warranty is free for the new customers. He said "das/pandrah hazar dena padega". I hung up when he said he will get details in 4 days.

Finally, I called my sales guy - he said this SMS is only for "informing the customers", the charges, terms and conditions and applicability to existing customers will be available soon.

So they first send the SMS and then when called back, they say "Oh, so you got the SMS from us, hmmm...let us get back to you..."

May be they are testing the SMS service provider QoS

FlyingSpur · 27th July 2010, 21:18

Whatever it is, it seems to be a good move by Skoda to reinforce the trust put by all those Superb and Laura customers in them.

McLaren Rulez · 27th July 2010, 22:04

Quote:

Originally Posted by aaggoswami

1) What are general terms and conditions ? Its a bit sarcastic statement, but we know what happens in warranty in India. There are a lot of issues and the word " General Wear and Tear " mostly present in the warranty conditions spoil the game for customers.

The dealer mostly says " it comes under general wear and tear ".

Even if that's the case, its better than a two year warranty on the same parts. So a definite improvement here

2cents · 28th July 2010, 08:32

Does it apply for the Fabia too! Haven't got any SMS so far.
We all know the current model Fabia is going through a closing down sale. Wonder if they will offer an extended warranty!

Amartya · 28th July 2010, 09:09

I'll be cautiously optimistic here. I think this is a part of the whole VW group image makeover plan and is more than welcome.

People who buy VW's (say the Polo or the Jetta) would generally be aware of Skoda being a VW subsidiary, and continuous bashing of the Skoda brand is detrimental to the parent company too.

Here's hoping that with this change in warranty (if-confirmed) comes a turnaround in service experience as well.

ACM · 28th July 2010, 11:18

Good move, a bit too late for my laura that crossed 4 years. Hope existing Laura, Fabia and Superb users with cars less than 3 years old can extend the warranty till 4 years.

4x4addict · 28th July 2010, 12:56

Good move. I suggest prospective and current owners who can avail this, call Toyota and thank them for Launching the Altis Deisel.

27th July 2010, 18:01	#2
Cesc BHPian Join Date: Aug 2009 Location: Philly, Gurgaon Posts: 651 Thanked: 286 Times	If they are indeed doing this then it has the potential to attract a lot of sales and is an excellent move. Quite a lot of people are not choosing Skoda precisely because of high cost of spares even though their cars are quite desireable.
	() Thanks

27th July 2010, 18:37	#3
prateekm BHPian Join Date: Nov 2009 Location: Mumbai & BLR Posts: 790 Thanked: 553 Times	Wow, finally it seems Skoda is seriously thinking about it's reputation in India. Good going, now improve your A.S.S too
	() Thanks

27th July 2010, 18:50	#5
aaggoswami Senior - BHPian Join Date: May 2007 Location: Vadodara Posts: 4,982 Thanked: 2,931 Times	1) What are general terms and conditions ? Its a bit sarcastic statement, but we know what happens in warranty in India. There are a lot of issues and the word " General Wear and Tear " mostly present in the warranty conditions spoil the game for customers. The dealer mostly says " it comes under general wear and tear ". 2) What matters is overall quality of the service the end user gets. What if the attitude of dealers do not improve ? The 1 lakh km. warranty will have no meaning then. First the attitude has to be good for customers, then these warranties will be helpful.
	(2) Thanks

27th July 2010, 19:05	#6
Arkin evoisrevo BHPian Join Date: Mar 2010 Location: KA03; AP02 Posts: 679 Thanked: 113 Times View My Garage	Wow! That's great. But from the Skoda's misdeeds thread I came to know that in some cases, cars under warranty too were mishandled. I wonder if this will all change.
	() Thanks

27th July 2010, 19:07	#7
sabynag BHPian Join Date: Aug 2009 Location: Bangalore Posts: 218 Thanked: 2 Times	Good news indeed. Hope, they don't discontinue the 2-yr warranty on replacement parts. Skoda has to bring in a lot of sales innovation to fight Altis-D.
	() Thanks

27th July 2010, 19:10	#8
svsantosh Senior - BHPian Join Date: Mar 2008 Location: Dubai Posts: 4,005 Thanked: 6,337 Times View My Garage	Sounds great. I am sure the fear of the T-Altis-D contributed to this... Pray they dont end up saying a DSG failure is normal Wear&Tear - dont be surprised - the 2-3liter oil consumption in the 1st 5K KMS is normal according to these same genious's...
	() Thanks

27th July 2010, 19:22	#9
anandpadhye Distinguished - BHPian Join Date: Apr 2007 Location: Pune Posts: 3,054 Thanked: 3,313 Times	I called the dealer (on the number mentioned in the SMS) - the first number belonged to a service center job in-charge who said I should call the sales or warranty guys. Second number belonged to a sales guy who could not speak proper english or proper marathi (the state language here)...and he said "ye naye customers ke liye hain, existing customers ke liye ek mahine mein company se information aayega". I asked if this warranty is free for the new customers. He said "das/pandrah hazar dena padega". I hung up when he said he will get details in 4 days. Finally, I called my sales guy - he said this SMS is only for "informing the customers", the charges, terms and conditions and applicability to existing customers will be available soon. So they first send the SMS and then when called back, they say "Oh, so you got the SMS from us, hmmm...let us get back to you..." May be they are testing the SMS service provider QoS
	() Thanks

27th July 2010, 21:18	#10
FlyingSpur Senior - BHPian Join Date: Dec 2007 Location: Bay Area, CA Posts: 3,934 Thanked: 1,422 Times View My Garage	Whatever it is, it seems to be a good move by Skoda to reinforce the trust put by all those Superb and Laura customers in them.
	() Thanks

28th July 2010, 08:32	#12
2cents BHPian Join Date: May 2010 Location: India Posts: 528 Thanked: 596 Times	Does it apply for the Fabia too! Haven't got any SMS so far. We all know the current model Fabia is going through a closing down sale. Wonder if they will offer an extended warranty!
	() Thanks

28th July 2010, 09:09	#13
Amartya Senior - BHPian Join Date: Mar 2008 Location: Evanston Posts: 1,748 Thanked: 736 Times	I'll be cautiously optimistic here. I think this is a part of the whole VW group image makeover plan and is more than welcome. People who buy VW's (say the Polo or the Jetta) would generally be aware of Skoda being a VW subsidiary, and continuous bashing of the Skoda brand is detrimental to the parent company too. Here's hoping that with this change in warranty (if-confirmed) comes a turnaround in service experience as well.
	() Thanks

28th July 2010, 11:18	#14
ACM Distinguished - BHPian Join Date: Mar 2008 Location: Mumbai Posts: 4,745 Thanked: 4,361 Times View My Garage	Good move, a bit too late for my laura that crossed 4 years. Hope existing Laura, Fabia and Superb users with cars less than 3 years old can extend the warranty till 4 years.
	() Thanks

28th July 2010, 12:56	#15
4x4addict Distinguished - BHPian Join Date: Nov 2007 Location: Chennai Posts: 4,483 Thanked: 4,531 Times View My Garage Infractions: 0/1 (5)	Good move. I suggest prospective and current owners who can avail this, call Toyota and thank them for Launching the Altis Deisel.
	() Thanks