Mercedes owner goes berserk in showroom

diwa · 20th August 2010, 12:29

A man goes on a rampage in Banglore ramming his CLK 350 in to 3 more Mercs at the showroom because he was unhappy about the service.

Source: Mercedes owner goes berserk in showroom | Sudeep K Agarwal | | Indian Express

gkrishn · 20th August 2010, 12:50

is the dealer sundaram by any chance?

Poor cars!

gd1418 · 20th August 2010, 12:56

I always had heard horror stories of ASCs of M&M, Tata, Skoda etc., and how the customers grinned and beared it.

Benz showroom/ASC also does that, was news to me. Sandip Agarwal must be highly frustrated by the service provided to resort to such methods.

ghodlur · 20th August 2010, 13:08

Had heard for road rage but this showroom rage is something new. What was the owner thinking before he did this dastardly act?

Apart from the police case which he would face when he put people at risk, he would definitely also be asked to compensate for the damaged vehicles. Thats "Phatke pe phatka".

The builder could not handle the left "pull". instead he "pulled" off the greatest stunt ever imagined.

McLaren Rulez · 20th August 2010, 15:08

Bad service is one thing but this sort of reaction is ridiculous. What if he'd killed someone?

aargee · 20th August 2010, 15:13

Owning a Benz means, this guy should not only have lots of mullah, but considerable power. Even if he'd killed a person, he should be able to come out with the accumulated mullahs.

First thing came to my mind was, what if someone tried doing that with a Nano

ghodlur · 20th August 2010, 15:36

Quote:

Originally Posted by aargee

First thing came to my mind was, what if someone tried doing that with a Nano

One thing for sure, Lesser Nano's on the road. less crowded streets.

The builder guy was about to smash the recently launched Cabriolet Merc CLK 350 costing 80L. Sure his pocket would have been lighetend by a few crores now.

How come the problem of left pulling was not attended for two years by Merc guys. I'm this is height, either the builder was honest in saying that the issue was not resolved or the Merc guys have a cranky in their customer list. If the former is true then Merc had it.

unoczar · 20th August 2010, 15:41

AMAZING!!

Did he actually take his own car and ram it into 3 other cars? Did he crash through the windows or did he just drive into the showroom?

and...

What the heck is a "left pull" anyways?

nandishpal · 20th August 2010, 15:45

guys more than the dealer we should think of the owner.its very easy for the company guys to say that it is your mistake & wash their hands.what is the fate of the mullah that goes in???
when a nano customer can make so much noise for a car i think what Mr agarwal has done is agreeable.i some how hate the stealerships (dealerships) as most of them are money printing organisations.
you will not find passionate people working here & the other people working here,work at the car owners cost

speedy · 20th August 2010, 15:57

Quote:

Originally Posted by ghodlur

Had heard for road rage but this showroom rage is something new. What was the owner thinking before he did this dastardly act?

The builder could not handle the left "pull". instead he "pulled" off the greatest stunt ever imagined.

It must have been pure frustration on the part of the owner. I can relate to him completly as my ML has been 9 times to the Service center for the same weak brakes and left pull in 8 months,but i am not that stupid. Every time its at the service center cost me time and money and you can imagine how you would feel if you see your hard earned money burn in the form of a week later the problem is back. I rather sell the car and buy a new marque. Here his car is a wreck and he has to now pay the dealership and also court hassles. Forgot to mention my car is almost 2 yrs old.

Quote:

Originally Posted by McLaren Rulez

Bad service is one thing but this sort of reaction is ridiculous. What if he'd killed someone?

, Mercedes needs to pull up the socks of Most of their dealers and train the mech to be able to deal with car issues. I have personally faced it so i know what this person must have been through. The Mechs look for easy ways out and the Supervisors are busy trying to show whose boss. In the bargain cars suffer and the Brand gets blamed for it.

Quote:

Originally Posted by aargee

Owning a Benz means, this guy should not only have lots of mullah, but considerable power. Even if he'd killed a person, he should be able to come out with the accumulated mullahs.

First thing came to my mind was, what if someone tried doing that with a Nano

You are wrong. A mercedes is available in the second hand market right from Rs 50,000 upto Rs 60 lakhs depending on the year and model. So they are no longer owned by people with "loads of mullah or considerable power". Trust me gone are the days when you killed a person and got off because you were in a Lambo or Rolls. Get the facts straight, everyone pays a price and faces the music.

Quote:

Originally Posted by unoczar

AMAZING!!

Did he actually take his own car and ram it into 3 other cars? Did he crash through the windows or did he just drive into the showroom?

and...

What the heck is a "left pull" anyways?

Yes he took his own car and rammed 3 other cars. I believe it was in the service area.

Left pull is when the car pulls to the left on a straight line. Leave the steering and the cars moves towards the left.

pranavt · 20th August 2010, 17:18

I wonder what would happen if Skoda customers did this. The service centres would resemble destruction derby arenas every evening

jigbarai · 20th August 2010, 17:46

If countless emails, compliants, issues & voices raised have gone unheard/unread so far - this action will definately cause some ripples and be # 1 agenda item to discuss in Mercedes India offices now.

Such incidents damage 'brand value' like nothing else.

MX6 · 20th August 2010, 18:06

Why is everyone wrongly spelling moolah as mullah? Started by Aargee. No food for you Aargee.

I'm yet to read the news. But the first reaction was that we have all kinds of jerks buying all kinds of vehicles!
Would love to see what this guy does if he comes across Bacche Gowda!

issigonis · 20th August 2010, 19:57

Quote:

Originally Posted by speedy

It must have been pure frustration on the part of the owner. I can relate to him completly as my ML has been 9 times to the Service center for the same weak brakes and left pull in 8 months,but i am not that stupid. Every time its at the service center cost me time and money and you can imagine how you would feel if you see your hard earned money burn in the form of a week later the problem is back. I rather sell the car and buy a new marque. Here his car is a wreck and he has to now pay the dealership and also court hassles. Forgot to mention my car is almost 2 yrs old.

, Mercedes needs to pull up the socks of Most of their dealers and train the mech to be able to deal with car issues. I have personally faced it so i know what this person must have been through. The Mechs look for easy ways out and the Supervisors are busy trying to show whose boss. In the bargain cars suffer and the Brand gets blamed for it.

You are wrong. A mercedes is available in the second hand market right from Rs 50,000 upto Rs 60 lakhs depending on the year and model. So they are no longer owned by people with "loads of mullah or considerable power". Trust me gone are the days when you killed a person and got off because you were in a Lambo or Rolls. Get the facts straight, everyone pays a price and faces the music.

Yes he took his own car and rammed 3 other cars. I believe it was in the service area.

Left pull is when the car pulls to the left on a straight line. Leave the steering and the cars moves towards the left.

>>> speedy,

Going by your experience, is the cause inadequate/incorrect training given to the mechanics of Benz? I would expect cars costing from anywhere from 30l to 100+l to have really good mechanics to take care of all technical issues : customer dissatisfaction will kill any premium brand.

Regards

aaggoswami · 20th August 2010, 20:20

I am not supporting the builder who wrecked havoc, but if one is not getting good service, it does get irritating. And specially when you have such an expensive car that is giving problems since long, the frustration is quite high. Also the maintaining a Merc is never easy on the pocket.

I had issue with my bike's carb and I ended up in here. The dealer replaced the carb free of cost without and told me that any further problems that I have I can straight way contact the him ( i.e. owner of dealer ship ). Without doubt, the trust does come back. This is just the case of bike. Similarly a local mechanic did the job for our M800. He forgot to align the front wheels that resulted into chewed up front tyres. He managed to get replacement tyres for us free of cost. I still visit him. So there might be real frustration for merc owner.

And IMO, this is just one sided story. We dont know what actually happened.

20th August 2010, 12:29	#1
diwa BHPian Join Date: Jun 2006 Location: chennai Posts: 355 Thanked: 183 Times	Mercedes owner goes berserk in showroom A man goes on a rampage in Banglore ramming his CLK 350 in to 3 more Mercs at the showroom because he was unhappy about the service. Source: Mercedes owner goes berserk in showroom \| Sudeep K Agarwal \| \| Indian Express
	() Thanks

20th August 2010, 12:50	#2
gkrishn BHPian Join Date: Aug 2004 Location: Bangalore Posts: 623 Thanked: 91 Times View My Garage	is the dealer sundaram by any chance? Poor cars!
	() Thanks

20th August 2010, 12:56	#3
gd1418 Senior - BHPian Join Date: May 2006 Location: Gurgaon Posts: 3,578 Thanked: 728 Times View My Garage	I always had heard horror stories of ASCs of M&M, Tata, Skoda etc., and how the customers grinned and beared it. Benz showroom/ASC also does that, was news to me. Sandip Agarwal must be highly frustrated by the service provided to resort to such methods.
	() Thanks

20th August 2010, 13:08	#4
ghodlur Senior - BHPian Join Date: Sep 2009 Location: Thane Posts: 6,006 Thanked: 4,191 Times View My Garage	Had heard for road rage but this showroom rage is something new. What was the owner thinking before he did this dastardly act? Apart from the police case which he would face when he put people at risk, he would definitely also be asked to compensate for the damaged vehicles. Thats "Phatke pe phatka". The builder could not handle the left "pull". instead he "pulled" off the greatest stunt ever imagined.
	() Thanks

20th August 2010, 15:08	#5
McLaren Rulez Senior - BHPian Join Date: Dec 2007 Location: Mysore Posts: 3,387 Thanked: 5,098 Times	Bad service is one thing but this sort of reaction is ridiculous. What if he'd killed someone?
	() Thanks

20th August 2010, 15:13	#6
aargee Senior - BHPian Join Date: Jan 2010 Location: TSTN Posts: 6,233 Thanked: 9,616 Times	Owning a Benz means, this guy should not only have lots of mullah, but considerable power. Even if he'd killed a person, he should be able to come out with the accumulated mullahs. First thing came to my mind was, what if someone tried doing that with a Nano
	() Thanks

20th August 2010, 15:41	#8
unoczar BHPian Join Date: Dec 2009 Location: Hyderabad Posts: 536 Thanked: 224 Times	AMAZING!! Did he actually take his own car and ram it into 3 other cars? Did he crash through the windows or did he just drive into the showroom? and... What the heck is a "left pull" anyways?
	() Thanks

20th August 2010, 15:45	#9
nandishpal BHPian Join Date: May 2006 Location: bangalore Posts: 492 Thanked: 80 Times	guys more than the dealer we should think of the owner.its very easy for the company guys to say that it is your mistake & wash their hands.what is the fate of the mullah that goes in??? when a nano customer can make so much noise for a car i think what Mr agarwal has done is agreeable.i some how hate the stealerships (dealerships) as most of them are money printing organisations. you will not find passionate people working here & the other people working here,work at the car owners cost
	() Thanks

20th August 2010, 17:18	#11
pranavt Senior - BHPian Join Date: May 2008 Location: Mumbai Posts: 1,682 Thanked: 639 Times View My Garage	I wonder what would happen if Skoda customers did this. The service centres would resemble destruction derby arenas every evening
	() Thanks

20th August 2010, 17:46	#12
jigbarai BHPian Join Date: Sep 2009 Location: Mumbai Posts: 554 Thanked: 29 Times	If countless emails, compliants, issues & voices raised have gone unheard/unread so far - this action will definately cause some ripples and be # 1 agenda item to discuss in Mercedes India offices now. Such incidents damage 'brand value' like nothing else.
	() Thanks

20th August 2010, 18:06	#13
MX6 Senior - BHPian Join Date: Oct 2009 Location: City of seven islands. Posts: 2,877 Thanked: 231 Times	Why is everyone wrongly spelling moolah as mullah? Started by Aargee. No food for you Aargee. I'm yet to read the news. But the first reaction was that we have all kinds of jerks buying all kinds of vehicles! Would love to see what this guy does if he comes across Bacche Gowda!
	() Thanks

20th August 2010, 20:20	#15
aaggoswami Senior - BHPian Join Date: May 2007 Location: Vadodara Posts: 4,982 Thanked: 2,930 Times	I am not supporting the builder who wrecked havoc, but if one is not getting good service, it does get irritating. And specially when you have such an expensive car that is giving problems since long, the frustration is quite high. Also the maintaining a Merc is never easy on the pocket. I had issue with my bike's carb and I ended up in here. The dealer replaced the carb free of cost without and told me that any further problems that I have I can straight way contact the him ( i.e. owner of dealer ship ). Without doubt, the trust does come back. This is just the case of bike. Similarly a local mechanic did the job for our M800. He forgot to align the front wheels that resulted into chewed up front tyres. He managed to get replacement tyres for us free of cost. I still visit him. So there might be real frustration for merc owner. And IMO, this is just one sided story. We dont know what actually happened.
	() Thanks