Hyundai India, unreasonable long term maintenance and service practices!

wildon · 15th March 2011, 09:51

^^ so it means Mobis India Ltd, the Hyundai group company and also a vendor will come under the scanner.

At present all other vendors are only supposed to sell the parts to Mobis India, which resulting inflated prices to the spare parts.

Jaggu · 15th March 2011, 10:23

A very good move from the govt i say, its high time these guys start selling approved spares to customers who prefer to get the work done outside. Am not referring to Hyundai alone, it should be mandatory for all the car manufacturer!

Visaster · 6th August 2011, 13:17

Tell me about it.
Have been owning a Hyundai Santro for the past 10yrs come this Nov'.
+Touch wood i have not had any major problems.

Over the years i have moved a lot from bangalore, to belgaum, to madurai, to chennai.

Have got my car serviced in the best of every Hyundai service center in that town, always not satisfied with one, i move to the other.
My car has not missed one timel service or missed any part change advised.
Running like a gun. My reliable machine even for my highway rides.

Coming to the point, Thanks to all the moving and my displeasure with one or the other service center, I was able to maintain the car really well.

The critical ability of one mechanic over the other, picked out each and every problem in time and sorted out then and there.
Luxury of changing service centers.

2001 - Advaith hyundai Jabangalore
2002 - Advaith hyundai bangalore
2003 - Trident hyundai Bangalore
2004 - Advaith hyundai bangalore
2005 - Nagashanthi Belgaum
2006 - Authorisd Hyundai Belgaum
2007- Authorised hyundai Belgaum
2008 - Sussy Madurai
2009 - DSC Chennai
2009 - HMP Chennai
2010 - KUN Hyundai
2011- KUN hyundai

Plus Carnation, Bosch, Friendly neighborhood mechanics in every city for advice and accessories (never have let them touch the machinery in the car)

Going good.
Will love to get authorized spare parts out in the open.

inder · 25th August 2011, 12:36

I am facing steering issues in my santro xing.Sent the car to A** today. Got an estimate of 28k including labour. Parts would cost 25k,major part is the steering rack costing 18k. Mine is a 2003 model done 95k km.No problem whatsoever till date,only regular servicing and replacing wear n tear parts.
The steering has become quite heavy and does not return to normal (its a power steering) ,also there is some noise from steering on rough roads.
Plz suggest what might be the problem,I dont trust them. I am also going to take another opinion from local garage and if possible another A**.
Wish me luck.

Durango Dude · 25th August 2011, 12:49

I have been owning Hyundai's for last almost 12 years. I get it serviced with HMP, Chennai, I find the service courteous and very reasonable. I have an Elantra GLS and it's running like a dream and service costs for last 5.5 years hasn't crossed even Rs.20k. Both were bought new (Accent GLS owned 6 years and 60 k kms and Elantra GLS 5.5 years and 25k kms). I'm surprised to hear but you can try HMP they as you must be knowing are COCO so lesser vested interests and better service.

inder · 25th August 2011, 13:52

^^ I am in Nagpur , HMP is in Chennai I guess ,where you stay.

honeybee · 25th August 2011, 14:16

Have they given you a breakup of the parts required to be replaced?

Please get the tie-rod ends and ball joints checked.

Please check this thread out, specially the first few posts.
http://www.team-bhp.com/forum/indian...practices.html

mayankk · 25th August 2011, 14:28

this is suprising.
My A.s.c said my steering rack's on the way out too, but quoted 10k for a replacement, on a fiesta.
sounds like youre being gypped.

do you have a full bottle of steering fluid, and a functioning pump?

best to get it checked outside, a second opinion ,as such.

Jaggu · 25th August 2011, 14:38

I would strongly recommend you to goto an independent garage and get a diagnosis and estimate. Am quite sure the car is repairable.

inder · 25th August 2011, 20:32

Quote:

Originally Posted by Jaggu

I would strongly recommend you to goto an independent garage and get a diagnosis and estimate. Am quite sure the car is repairable.

Btw did your issue got resolved? how much did you finally spend on the steering thing?

Durango Dude · 25th August 2011, 22:01

@Inder: HMP is present in all metro's. @Jaggu: With such exorbitant quotes its better to take a 'second' opinion regards repairs and being a used car better to fall back on other garages for better service, but Hyundai parts: are they available in the open or have to be sourced via the dealer? Ideally, what you should have done: given it a good once over before buying the car; used cars can spring surprises.

inder · 26th August 2011, 08:19

Thanks for the info Durango Dude ,but I am in a non metro.

Jaggu · 26th August 2011, 11:01

Quote:

Originally Posted by inder

Btw did your issue got resolved? how much did you finally spend on the steering thing?

Nope have not done anything since its a minor leak. Plan is there for long but terrible schedules

Quote:

Originally Posted by Durango Dude

but Hyundai parts: are they available in the open or have to be sourced via the dealer?

Parts are available outside from OEM suppliers but will not have the hyundai oem on it, basically it does not go through the Hyundai QC checks which is actually not a big deal lol

honeybee · 26th August 2011, 11:14

[quote=Durango Dude;2482000... but Hyundai parts: are they available in the open or have to be sourced via the dealer?[/quote]

I guess parts of most manufacturers/makes/models are available in the open market, only you cannot easily distinguish between the genuine and fake ones, and most of the times you won't be getting any manufacturer warranty on any of them.

Nowadays certain manufacturers like Bosch have opened their own service outlets, so in you case your fuel pump failed and it was a Bosch make, you could directly approach Bosch and get it repaired/replaced. If replaced, Bosch would likely give you warranty on the new pump as well.

My experience with ASCs has been there's no warranty cover if a part is replaced (unless your car is still under warranty). Not only illogical, unethical and violating consumer rights, it also takes away any benefit of getting the part changed at the ASC where labour rates typically are high.

inder · 27th August 2011, 08:38

An update on my steering problem:
Took the car to an independant garage.They recommended to show the car to a power steering expert to have his opinion whether it can be repaired. He said it can be repaired,and the approx cost will be 6500 incl labour.Gave the go ahead yesterday,will recieve the car today.
He was also aware of the replace vs repair policy of hyundai.
I am happy I saved 22000 of my hard earned money

But I have decided to sell my santro,since it has logged 95+ k km and will be suseptible to part failures.Also I will be getting the delivery of my new swift in september,hope santro doesnt throw up any issues till then.
Thanks everyone for your responses.

15th March 2011, 09:51	#211
wildon BANNED Join Date: Jul 2007 Location: Bangalore Posts: 2,440 Thanked: 1,235 Times View My Garage	Re: Hyundai India, unreasonable long term maintenance and service practices! ^^ so it means Mobis India Ltd, the Hyundai group company and also a vendor will come under the scanner. At present all other vendors are only supposed to sell the parts to Mobis India, which resulting inflated prices to the spare parts.
	() Thanks

15th March 2011, 10:23	#212
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,215 Thanked: 15,906 Times	Re: Hyundai India, unreasonable long term maintenance and service practices! A very good move from the govt i say, its high time these guys start selling approved spares to customers who prefer to get the work done outside. Am not referring to Hyundai alone, it should be mandatory for all the car manufacturer!
	() Thanks

6th August 2011, 13:17	#213
Visaster BHPian Join Date: Sep 2009 Location: Chennai Posts: 605 Thanked: 261 Times	Re: Hyundai India, unreasonable long term maintenance and service practices! Tell me about it. Have been owning a Hyundai Santro for the past 10yrs come this Nov'. +Touch wood i have not had any major problems. Over the years i have moved a lot from bangalore, to belgaum, to madurai, to chennai. Have got my car serviced in the best of every Hyundai service center in that town, always not satisfied with one, i move to the other. My car has not missed one timel service or missed any part change advised. Running like a gun. My reliable machine even for my highway rides. Coming to the point, Thanks to all the moving and my displeasure with one or the other service center, I was able to maintain the car really well. The critical ability of one mechanic over the other, picked out each and every problem in time and sorted out then and there. Luxury of changing service centers. 2001 - Advaith hyundai Jabangalore 2002 - Advaith hyundai bangalore 2003 - Trident hyundai Bangalore 2004 - Advaith hyundai bangalore 2005 - Nagashanthi Belgaum 2006 - Authorisd Hyundai Belgaum 2007- Authorised hyundai Belgaum 2008 - Sussy Madurai 2009 - DSC Chennai 2009 - HMP Chennai 2010 - KUN Hyundai 2011- KUN hyundai Plus Carnation, Bosch, Friendly neighborhood mechanics in every city for advice and accessories (never have let them touch the machinery in the car) Going good. Will love to get authorized spare parts out in the open.
	() Thanks

25th August 2011, 12:36	#214
inder BHPian Join Date: Sep 2007 Location: nagpur Posts: 383 Thanked: 96 Times	Re: Hyundai India, unreasonable long term maintenance and service practices! I am facing steering issues in my santro xing.Sent the car to A today. Got an estimate of 28k including labour. Parts would cost 25k,major part is the steering rack costing 18k. Mine is a 2003 model done 95k km.No problem whatsoever till date,only regular servicing and replacing wear n tear parts. The steering has become quite heavy and does not return to normal (its a power steering) ,also there is some noise from steering on rough roads. Plz suggest what might be the problem,I dont trust them. I am also going to take another opinion from local garage and if possible another A. Wish me luck.
	() Thanks

25th August 2011, 12:49	#215
Durango Dude Senior - BHPian Join Date: Mar 2009 Location: Chennai Posts: 1,948 Thanked: 5,120 Times View My Garage	Re: Hyundai India, unreasonable long term maintenance and service practices! I have been owning Hyundai's for last almost 12 years. I get it serviced with HMP, Chennai, I find the service courteous and very reasonable. I have an Elantra GLS and it's running like a dream and service costs for last 5.5 years hasn't crossed even Rs.20k. Both were bought new (Accent GLS owned 6 years and 60 k kms and Elantra GLS 5.5 years and 25k kms). I'm surprised to hear but you can try HMP they as you must be knowing are COCO so lesser vested interests and better service.
	() Thanks

25th August 2011, 13:52	#216
inder BHPian Join Date: Sep 2007 Location: nagpur Posts: 383 Thanked: 96 Times	Re: Hyundai India, unreasonable long term maintenance and service practices! ^^ I am in Nagpur , HMP is in Chennai I guess ,where you stay.
	() Thanks

25th August 2011, 14:16	#217
honeybee Senior - BHPian Join Date: Apr 2008 Location: Dombivli Posts: 3,056 Thanked: 2,139 Times View My Garage	Re: Santro Xing Steering rack issue Have they given you a breakup of the parts required to be replaced? Please get the tie-rod ends and ball joints checked. Please check this thread out, specially the first few posts. http://www.team-bhp.com/forum/indian...practices.html Last edited by honeybee : 25th August 2011 at 14:24.
	() Thanks

25th August 2011, 14:28	#218
mayankk Distinguished - BHPian Join Date: Apr 2010 Location: New Delhi Posts: 5,148 Thanked: 8,168 Times View My Garage	Re: Santro Xing Steering rack issue this is suprising. My A.s.c said my steering rack's on the way out too, but quoted 10k for a replacement, on a fiesta. sounds like youre being gypped. do you have a full bottle of steering fluid, and a functioning pump? best to get it checked outside, a second opinion ,as such.
	() Thanks

25th August 2011, 14:38	#219
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,215 Thanked: 15,906 Times	Re: Hyundai India, unreasonable long term maintenance and service practices! I would strongly recommend you to goto an independent garage and get a diagnosis and estimate. Am quite sure the car is repairable.
	() Thanks

25th August 2011, 22:01	#221
Durango Dude Senior - BHPian Join Date: Mar 2009 Location: Chennai Posts: 1,948 Thanked: 5,120 Times View My Garage	Re: Hyundai India, unreasonable long term maintenance and service practices! @Inder: HMP is present in all metro's. @Jaggu: With such exorbitant quotes its better to take a 'second' opinion regards repairs and being a used car better to fall back on other garages for better service, but Hyundai parts: are they available in the open or have to be sourced via the dealer? Ideally, what you should have done: given it a good once over before buying the car; used cars can spring surprises.
	() Thanks

26th August 2011, 08:19	#222
inder BHPian Join Date: Sep 2007 Location: nagpur Posts: 383 Thanked: 96 Times	Re: Hyundai India, unreasonable long term maintenance and service practices! Thanks for the info Durango Dude ,but I am in a non metro.
	() Thanks

26th August 2011, 11:14	#224
honeybee Senior - BHPian Join Date: Apr 2008 Location: Dombivli Posts: 3,056 Thanked: 2,139 Times View My Garage	Re: Hyundai India, unreasonable long term maintenance and service practices! [quote=Durango Dude;2482000... but Hyundai parts: are they available in the open or have to be sourced via the dealer?[/quote] I guess parts of most manufacturers/makes/models are available in the open market, only you cannot easily distinguish between the genuine and fake ones, and most of the times you won't be getting any manufacturer warranty on any of them. Nowadays certain manufacturers like Bosch have opened their own service outlets, so in you case your fuel pump failed and it was a Bosch make, you could directly approach Bosch and get it repaired/replaced. If replaced, Bosch would likely give you warranty on the new pump as well. My experience with ASCs has been there's no warranty cover if a part is replaced (unless your car is still under warranty). Not only illogical, unethical and violating consumer rights, it also takes away any benefit of getting the part changed at the ASC where labour rates typically are high.
	() Thanks

27th August 2011, 08:38	#225
inder BHPian Join Date: Sep 2007 Location: nagpur Posts: 383 Thanked: 96 Times	Re: Hyundai India, unreasonable long term maintenance and service practices! An update on my steering problem: Took the car to an independant garage.They recommended to show the car to a power steering expert to have his opinion whether it can be repaired. He said it can be repaired,and the approx cost will be 6500 incl labour.Gave the go ahead yesterday,will recieve the car today. He was also aware of the replace vs repair policy of hyundai. I am happy I saved 22000 of my hard earned money But I have decided to sell my santro,since it has logged 95+ k km and will be suseptible to part failures.Also I will be getting the delivery of my new swift in september,hope santro doesnt throw up any issues till then. Thanks everyone for your responses.
	() Thanks