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Originally Posted by diffsoft If you want to know the SA's names I can PM you.
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I read on T-BHP that Ford tries to do that. But I have never had instances to insist on the above, or more likely, not technically qualified to suggest any ideas to SAs on those lines. I generally take the position that they know better than I do if they are logical and I am satisfied with their explanations. |
Thanks will drop you a PM if i plan to take the car there. Right now keeping my fingers crossed.
Ford- biggest issue was parts availability, atleast that was the case when i was having the iKON. Ford had kept a tight control on spares and was available only through dealership, who in turn would not sell over the counter. I have gone through the parts list in details at that time, and i have to admit, Ford was completely off the mark while judging the indian market. Where minor parts replacement and repair philosophy rules. Now things are supposed to be better, atleast parts are available elsewhere also. But things were very different some 5 years back.
With SA's i always try to take a passive approach, listen to them and then try to understand why they say yes or no to a job. This time i was super nice, the SA would really be surprised if he see's this thread. Coz i did not even raise my voice nor did i escalate to the Manager, which i usually do in times of conflict. I did this on purpose, just being a normal customer who may not really question.
Now i would like to see how as a manufacturer how Hyundai respond, more like a case study for me
I might not achieve anything or change anything at Hyundai BUT definitely would want to educate others if there is a problem in their approach. After that it is upto them to choose HASS or not. Personally i would still like to take the car to a HASS for regular service in future also.
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Originally Posted by amit1234singla Appreciate the optimistic view but this is not right (may I say many a times). Unless we open the service booklet and list down the things to be done as per manual, they tend to miss the scheduled checks/ changes. |
Most of the better dealership i visit have this check lists in their job cards, coming to think of it i did not see it with Hyundai. I usually glimpse through the job card to see the "real" comments before paying up. MUL is very transparent about this, Honda also to an extent. Yes it is a different matter if they actually go through the check lists OR just tick through it. This is where personal rapport and assertion comes into picture. Last mess up at MASS (EGR cleaning being left out), i caught while going through the job card entry.
I am not talking about bill explanation, which was very well done by HASS, so does MUL. I often get bugged hearing them from the SA, as if we are there to implicate them all the while. Anyways its a good process at the end of the day.
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Originally Posted by sandeepmohan Very surprised to hear about expensive to maintain Hyundai cars. At this rate I don't see any reason why people call a Ford an expensive car to maintain.
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I have always heard that Hyundai's are next to Suzuki when it comes to cheap ownership costs but this threads says its the exact opposite. |
I also always believed that MUL and Hyundai are one of the cheapest brands to maintain. Unfortunately both have been increasing the service charges very silently. I still remember paying 400 bucks for general service 3 years back for Swift, where as now it has gone to 8xx bucks. I really fail to understand what has really changed in this 3 years? The checks are the same and almost very routine stuff like check/inspect this and that. Very rarely the mechanic needs to even use a tool to cover the things that are mentioned in these service check list. Most of the labor intensive stuff like brake cleaning they charge separate. Otherwise oil change, air filter clean up and maybe suspension tightening are the only things where they land up doing some physical work LOL.
So called 5 point and 10 point checks are a big joke if you ask me.
Surprisingly if i look at paise/km spent, Ford iKON would be the cheapest till date for me and i had the car for 7 years, but yes it had run only ~45,000 kms and was well taken care off. Most often the expenditure was due to lesser usage.