Re: Millions of unsold cars; whither customer experience? Quote:
Originally Posted by anachronix Thats complete BS article from zerohedge and why this rant against Ford in the OP? |
My error in judgement; did not fact check before posting the ZH article. Thanks folks, for the jalopnik link.
Re Ford - I seriously think they are playing the popularity of EcoSport all wrong. Instead of building customer loyalty, they (and their dealers) are fleecing the money paying public, milking them for short term profits. Even the sleaziest real estate developer does not charge a customer price at the time of handover instead of at the time of booking. (Renault did play this well) Particularly since the waiting times were extended because the company chose to service more lucrative foreign markets due to exchange rate fluctuations. Why should the customer get burned for trusting the company? Why should the customer pay for no fault of theirs? (There were anecdotes on this forum re how the dealers tried to hold on to the 'cancellation charges' even after the price hike or when the specs changed - any contract is void if the basis for the contract is negated)
Then again, later, they did not pass on the complete excise benefit to the customer (this is anecdotal). So, why wouldnt I rant, as you put it? Quote:
Originally Posted by anachronix More, there is 2+2 Year extended warranty on the VW Polo TSi with the dreaded DSG gearbox |
Upto 3 months ago on this forum, the warranty on the gear box was still up in the air. When I mailed VW, there was no response either. If you have some clear proof that the DSG gearbox is covered under the warranty & the extended warranty, request you to point me to it. Quote:
Originally Posted by anachronix And whats with the Renault and average cars? |
I have the Duster - it is a nice car, even brilliant in patches. But it is surely priced one class over. It sure as hell does not feel like a 12.5 L car. |