Re: The Cheapest Generation - Why Millennials aren’t buying cars or houses Ok boomer.
Let's get this straight. Automakers make for fleets and individual owners. Fleets are lured in various ways - scientific, technical and lobbying. Individuals and prospective owners are lured in entirely different ways of Saturday-Sunday evening car shows, carefully inserted advertising, in-dealership sales pitches etc.
The fleet owners were presumed to be a connected group, having a voice & opinions and automakers listened. They optimized the same car with feedback.
Personal buyers, not so much. Perhaps launching another copy of a good selling car from another country, shrunk to its bare minimum and discarding alloys for cheap low-grade steel and tin except for the chassis. Reinforcements gone out of the window, features disabled. Lots of plastics in place of premium materials (if you ask average jane and joe about materials in their car, they'd laugh at you) and some tech gadgetry which is available for half the price, cheap NVH kits and foam gels applied under the bonnet to provide a hypothetical silent operation. This was a typical dream car. People would go gaga over the interiors, which actually felt nice because the AC unit had a robust HEPA filter or ionization and the aftermarket seat covers (although still cancerous) became somewhat chemically stable in Indian weather. Automakers cared nothing about feedback, the service stations became a place where people would go nuts shouting at ITI-polytechnic qualified kids wearing faded black coats. Some would return totally cuckooed after a visit to the authorized service centre. They would want to then have philosophical discussions about corruption and low quality of life, having to pay upwards of 12k each time they wanted to preventatively or correctively maintain a car.
Enter Millenials, gen-Z's and those who are yet being carried in their child seat. They say they want fleet performance in a vehicle they own, not enhancements in an upcoming car. Not enhancements in a car promised to launch next quarter and not yet sell until the next whole year. They want their car to drive differently for the next trip. They need customized powertrain for their next pizza take -away and iPad pickups, the next trip to H&M. And they do not want the trouble of having to refuel a car (you heard it right) or wash it or to manually find something wrong with it and having to drive it to the service centre themselves and then argue with a cheapo fake accented yes sir/no sir/sorry sir advisor why he won't fix something that ain't broke and why can't the roof have ac or the interiors turn unicorn frappe pink at push of a button or why engine oils can't be housed in transparent glass tanks for them to check on? Why? Because mass-market cars are the norm and yet they need to be brought to service and 7 hours later you still struggle to pull them out of a parking queue after pinging us? For what, billing? You don't accept instant mobile payments? Do you still print receipts? Whatever you did with 2000 crore development on the engine (which was running fine already before the upgrade) should have gone into keeping the vehicles in top-notch condition after sales through automatically live-wiring your OBD port to a data sim and making sure you leave my vehicle serviced automatically, refuelled (you're automatically paid via my mobile wallet when you refuel+tax+labour+service charge) and washed and the cabin area certified to be cancer-free. You're also advised to check-in if I'm hungry and need a pizza delivered when I get back home. This is care. This should be a 7-year no-nonsense comprehensive lifestyle and auto-paid refuelling warranty that millennials need in order to purchase a car. Millennials also promise to buy 2 cars, one top-end hatch and one SUV in a single invoice, paid outright by both working (now retired) parents.
Automakers responded, you little prick, do you even know how an IC engine works? Have you ever seen a camshaft, or how beautifully the Mc-Pherson struts protect you from literally breaking your back on the speed breakers? And you expect us to refuel and wash your car on a daily basis so that you can drive off like a king or queen or whatever social media influencer you are or email typing abilities you have, or whichever trick you try to post live videos about our shortfalls in promised service which we will never oblige to? All this while your social media posts discover that our cars last 3% less than the competitors and have a 67% chance of giving you negative vibes? You deserve to be charged more for safety. We'll sue you for listening to copyrighted songs inside our cars at 165 kph. How dare you?
"Let us wait it out until we have a confirmation on industry-wide speed governors," is the news item auto-lobbyists have placed across all activated media. They plan to gain major input credit reclaims from govt for reverting this decision.
Meanwhile, some smart analysts post an internal statistical communique across the wideband mobile app for the automakers: "98% of people will still buy our cars irrespective of what millennials think or do or want. But they will be all dead in next 34 years. Stop innovating, immediately! On the contrary, the AI data suggests that the millennials always get away with what they want irrespective of whether they have job designations or actual jobs, so we're more or less 25% more inclined to listen to them in next 2 years or face a complete wipe-out."
Automakers were sent this message on a Saturday. The app is designed to not disturb them on a Sunday when they have actual normal lives and have actual slow lunch.
On Sunday evenings, automakers put their phone under Do-Not-Disturb having a highly selective list of only Senior Managers and CxO's able to get the call through. No one checked the messages tab though. They were busy pre-booking Business Hours with free coupons for the upcoming auto expo.
On Monday, this message is buried under 75640 other messages like: 1. Alert: Seat belt faulty when airbag deployable. 2. Did someone read this blog, it says we're behind the competition? 3. Attn:URGENT:Fwd: WA20190211_1395585.JPG Resolved! 4. Our PDF is conking off after the first service, here's a technical report TR_DPF_CO_AFTR_S1..so on and so forth. |