Few weeks back, Jai got a well deserving upgrade - I gifted him a pair of Neolite aux driving lights. The detailed report is posted here -
http://www.team-bhp.com/forum/modifi...ml#post3116429
But few days before, one of my aux lights got knocked off - courtesy kids playing \ cycling in the apartment parking lot. Felt sad but at the same time, thanked my stars that it was not something super expensive.
On May 27th, Jai completed 2 years. I called up Vecto during mid may to book for my 3rd service and got the slot for June 3rd so left my car at Vecto for the 3rd service.
The Security put the plastic cover on the drivers seat the moment I parked my car.
I was attended by Karthik (no waiting - probably because I was the 1st customer today)and I checked with him if I can purchase additional items like windscreen washer concentrate etc over the counter and he said I can absolutely buy ANYTHING over the counter, excluding the oil (because Oil comes in big barrel, they cannot sell it over the counter).
He gave me a rough estimate first, but I wanted a detailed break up - he patiently keyed up the estimate, took a printout and handed it over to me.
I tried to talk my way into not replacing all the oils (. I had no intention of doing it, just wanted to gauge his reaction if a customer insists), but he politely insisted that on the long run, it is better to replace the oils because if I did not, my extended warranty will get void.
He did not try to sell me anything extra (no decarb, no this cleaning, that cleaning etc). All in all, a very good first impression.
I reached Vecto by 5.55 and as promised, my car was ready. Karthik was attending another customer, so I waited till he was free (for hardly 5 minutes). I had no complaints so it was just a routine service.
We took the car and I made sure that everything was done to my satisfaction - the car was cleaned well inside and outside. They had replaced the air filter cover but since my car was out of warranty, I had to pay for it. I first thought this is a replacement from FIAT, so I not convinced that I have to pay for this - Karthik tried explaining me this, but I insisted on speaking to Mr.ChannaBasappa. He also explained me that this is a preventive measure by Vecto, Fiat have not issued an order to replace it all cars (like clutch slave cylinder replacement) and they do it under warranty if the car is under warranty.
I was happy with the explanation, so I decided to pay for it. As requested, I got a bottle of windscreen washer concentrate over the counter, but it totally slipped my mind to ask about airfiler as @Pdydeva have asked me - sorry bro.
Karthik had to leave then to get an irate customer to Vecto ( This guy was on Hosur road but still could not manage to find the way to Vecto even after repeatedly guided by Karthik - at last, Karthink told him he will come and show the way ) so I went to the billing counter after shaking hands with Karthik. The billing is S-L-O-W, mainly because the software is very slow and takes ages to generate \ load the bill and gate pass. It took 40 minutes to get the billing done (I was 3rd guy in queue).
My total bill came to 8,004 INR, excluding teh wheel balancing and alignment (plan to get it done at Madhus).
All in all, a happy experience. I was really concerned after reading so many negative posts about Vecto but may be I was lucky, I did not experience any of it.
Some interesting facts:
- The interior was really clean - no smudge marks, no grease marks. There was no smell of the cleaning liquid also.
- As of now, the fuel filter is costly than the oil
- There was no feed back form like we used to get at Prerana.
- Though the workshop if full, there is no hustle bustle like in Prerana. The whole experience felt much better.
- One of the strings which attach the rear parcel shelf was broken and I missed pointing it out for replacement, and it was not replaced. It would have been nice if this was attended to, but no big issue.
The Bill: