Shortly after my last update & pics, on the way back from school one hot afternoon in the last week of July, the kids complained that the AC just wasn't cooling! Keeping my fingers crossed, I spoke to a FNG in Gurgaon & sent the car across to him to check out. The driver called back shortly after reaching there & the guy came on line to inform me that the Gas had leaked. He was pretty sure it was the Compressor & told me to send it to the Ford workshop since, like all other Ford spares, the Compressor wasn't available in the open market
. And he told me that it was an extremely cumbersome & complicated process opening up the dashboard & the compressor etc so he would not take the risk on my car! Damn!
Spoke to Harpreet Ford in Gurgaon, they were in the middle of moving their workshop & told me that I couuld send the car for "diagnosis" the next morning but they wouldn't be able to attend to the fault before another 3 or 4 days. 3 or 4 days without the AC in that heat?? No way! Question was,
next is what? I had never dealt with Harpreet Ford Okhla & didn't know anyone there but there didn't seem to be any other options available.
Gingerly picked up the phone & dialled HF Okhla & spoke to the lady at the reception. She gave me a couple of names, including the Works Manager (who was ex HF Vasant Kunj). I made a couple of calls to an Advisor & the WM & got a committment from them that they would take the car in the next morning & do their best to turn it around by evening. Likely diagnosis was the Compressor & the estimated cost kinda knocked me over - around 12k including Gas
. I was ready to sell the car, LOL!
Anyway, sent it over the next morning and, true to their committment, they diagnosed, replaced & handed over the car by around 5 pm - I was impressed because had it been HF Gurgaon, they would have not even attended to the fault on Day One, let alone fix it! The following components were replaced -
- Tube Assembly
- Evaporator Core Assembly
- Evaporator Valve Assembly
I'm not sure if the Evaporator Valve also needed replacement but, like other Ford policies, they tend to replace in tandem! At the end of the day, I was Rs 12.9k poorer!
Its a bloody complicated process involving dismantling the dashboard completely & they did a good job of putting everything back without any glitches! So the only bright spark on the horizon was that I had found an alternative to HF Gurgaon - I had never liked their overall way of handling things, they would always keep the vehicle waiting for 3 to 4 hours before commencing work, even when one made a booking in advance & sent the car bright & early!
With this, the cost of ownership stood at Rs 65,902 - at current mileage of 106.4 k kms, this translates to
62 paise per km. (Coming up next......How I discovered an excellent Body workshop in Gurgaon)