On the morning of 23rd November, I was returning home after dropping my son to school. Was enjoying the really
SILENT drive & occasionally tooting the new horn & cruising down the Expressway. Suddenly, a
crack!!!! and I instantly knew what it was - a stone, flung from the rear tyre of a Civic which was a fair distance ahead, on my left. Damn! A really small nick & a bubble!
Man, what does one need to do to avoid these stones on the expressway! Even if you steer clear of the trucks, you'll get them from some other car! Went home & took a close look, it wasn't really a crack so it was pointless rushing to the Workshop with it. I decided to show it to them as & when I went in for the tyre change. See the location of the nick, its below the line of vision & more like a really tiny black mark running from North to South -
I spoke to the SA the week after & he informed me that the tyres were expected the following week. Called up the GM AS on the 8th of December and he confirmed that the tyre stocks had arrived. He said they would need the car for a couple of days (do they ever do anything in a day
!!!) & had the Customer Care lady call me back in a short while to confirm my appointment for the next day (Friday). I also spoke to the SA & he told me that they would try their best to give the car back by mid day on Saturday.
I reached the workshop a little before 9.30 on the 9th & was attended to in about 10 minutes or so. It appeared that my friendly SA was on leave so Sachin (remember the PDI technician?) was asked to get the Job Card ready by the GM AS while Vipin (another technician) carried out the exterior, interior & underbody inspection (he had done it the last time as well). I showed him the nick & he advised that I should just let it be for the time being & replace it only if/when it got bigger. A short while later, I was on my way, I noticed they had mentioned delivery time on the Job Card as the same day, evening. Would be great if they stuck to it!
Sometime in the afternoon, I connected up with Vipin & was told that the tyre changes, realignment & balancing had been completed (Bridgestone Potenzas had been fitted), they had taken a test drive, all was fine and the vehicle would be washed & ready for delivery by 4-4.30. Super!
But I was dependant on one of my colleagues for returning to Gurgaon & I wasn't sure if I would be able to reach the workshop by 5.30-6 (which is when most of them would leave for the day) so I called Vipin back & told him that I'd either be there by 5.30 pm or by 10 am the next day (he would come in by 9.30). 15 minutes later, I received a call from one of his Seniors -
He:
Sir, I am Inderjeet, Vipin mentioned that you would be coming to pick up your vehicle either at 5.30 today or 10 am tomorrow?
Me: (guardedly)
Yes
He
: Sir, can I please request you to come tomorrow at 11?
Me: (on High Alert by now
) Why?
So he explained why.....when Vipin went to check the vehicle out after washing, he found a small scratch on the bumper next to the left front fog lamp. Obviously, some smart alec driver would have bumped into something while moving the vehicle back & forth
. So they wanted to attend to this scratch & repaint and return the vehicle the next day. What choice did I have!! You'd think that drivers in BMW Dealerships would be more careful than their counterparts at TML or Ford or Maruti but.......Anyway, I'll at least give them this - they were honest & proactive enough to inform me & take prompt action instead of trying to feign ignorance at a later stage. I also spoke to Vipin to get his story - it tied up, he told me
Sir, subeh aap jab gaddi diya tha, yeh scratch toh tha nahi, is liye main senior koh point out kiya, is condition mein gaddi kaise wapas karu? They had apparently tried to rub it down initially but there was a faint trace of white showing up from below so painting would need to be done.
I then called up the GM AS just to make sure that it wasn't a bigger damage than what they were telling me. He checked & called me back a couple of minutes later to assure me that it was a faint scratch only & that it would be made good by them overnight. The car would be ready before midday.
I must confess that I spent a restless night, worrying about how big the scratch was, how good a paint job they'd do etc etc etc. Morning came & I was anxiously looking at the clock. Vipin had said that he would call me by 10.30 if he anticipated further delays. 10.30 came & went without a call so it looked like they were on track. Decided to call my SA to see if he was there - he was, he checked & asked me to reach there by noon, car would be ready. Off I went, on tenterhooks!
Reached, one of their drivers was asked to fetch the car & I was summoned after 5 minutes, to check out the tyres & the bumper. Everything seemed fine & there was no visible damage anywhere but I called my driver to check it out thoroughly (he has an eagle eye when it comes to detecting scratches caused by others!) and he confirmed that all was well. Phew!!! I showed the windscreen nick to the SA & he told me that it was pointless changing it, given the size. Also, considering the fact that we get hit by stones almost every other day, it was better waiting till such time that this became bigger or there was another incident. However, it should definitely be replaced before the insurance was up for renewal. I agreed with him. The only paperwork that remained was for them to update the BMW Secure database with the serial numbers of the new tyres.
On the drive home, observed that the left-pulling had disappeared, car was tracking straight. Although a longer drive would be in order to ensure the problem had gone for good, I was relieved. Workshop visits out of the way for a while! A quick look at the Potenzas, don't you just love the look of new tread??
(Coming soon.......A Pictorial Guide to the X1)