re: The "White Knight" comes home - BNW Fiat Linea 1.3 MJD Emotion EDIT: Sold! My Linea had it's first servicing at 2530KM instead of the usual 5000KM, as we were headed for a long Puja holidays. The engine oil was not changed at that time. I always had the idea that the engine oil should be changed at 10K mark.
The Fiat exclusive dealership at Raipur, Chhattisgarh is being setup, so took the car to them yesterday for the engine oil change.
The showroom and service centre is undergoing final preparation for the inaguration scheduled on 06/03/2013. But inspite of that they readily agreed to carry on the servicing for me. The Service In-Charge Mr. Nageswar Rao is a gentle person with a smiling face that makes a great first impression about him. The most experienced mechanic was assigned to me and he promptly did his job in front of me. The mechanic opened a four litre can of the Selenia WR 5W40 in front of me and poured 3.2 ltrs. and kept the balance in the dicky of the car. Additionally he cleaned the air filter and the pollen filter and filled Nitrogen in all the tyres without me or anybody else prompting him to do so. The service centre did not charge anything for these additional jobs done, feels good to get something extra.
The owner Mr. Amit Agrawal and the Sales In-Charge Mr. Mahipal Singh, inspite of being extremely busy for the inaguration of the showroom, spared time to greet me and talk with me. They have already started selling the cars and Mr. Amit informed that he is happy with the initial response. He informed me that Fiat as a brand has huge fan following in this area and the only thing that keeps people away from the brand was the quality of service. He has done extensive market servey before going for the Fiat dealership and he would personally ensure that the cutomers get a good service from his showroom. Well it all sounded very promising indeed, but I would like to reserve my comments on the dealership till they prove themselves.
As far as the service centre goes, I felt the area to be small with eight bays including four lifts/hoists. They have a paint booth within the service area and the washing bay is also located at one end of the workshop. This looked very weird to me. They presently have four mechanics, three experienced hands shifted from the earlier TASS and one freshly trained one.
The initial experience, I must admit, was Good. I was informed that the link to the Fiat website will start only after the inaguration, so they handed me the bill which was prepared off-line with a promise that it will be updated in the website later.
The cost details are as follows :
Selenia WR 5W40 - 4Ltr. @ 1000 : 4000.00
Diesel fuel filter with sensors : 2059.00
Oil Filter : 411.00
Total : 6470.00
Labour : 250.00
Service Tax : 31.00
Vat @ 14% : 906.00
Grand Total : 7657.00
I would request the diesel Linea owners to comment on the cost of spares, which seems to me to be on the higher side. Hope the dealer is not robbing the customers with a smile on their face. |