Hit the 15000 mark yesterday post the 15,000 kms service.
It was time to get the 2nd free service done. With Vecto Motors opening the service facility on the same, what better way to get a feeler of things to come as well as get the service done.
The service appointment was taken. A prompt follow up call was made by the service advisor to make note of all the things that needs to done for the service.
I had taken an appointment at 9 am. However, thanks to the maddening traffic, I was able to reach only by 9.35 am. The service advisor was already waiting with the job card which was already made. The SA further checked if I had any issues that I noted from the call made on the previous day.
The list of issues noted.
1. A mild rattle on the right door.
2. Bonnet slightly misaligned after I fiddled around with the stopper bushes
3. Boot alignment had to be re-looked.
The SA further noted the seat position, volume level and radio station/music source. On questioning, they would give the car back in the same condition it was given after the service and hence they are noting these finer aspects.
The service would take around a couple of hours. So opted to stay around and also have a look at the new service facility. Got an opportunity to meet Mr. Premanand Shenoy (MD Vecto Motors). A bit more on this a little later.
The list of things that would be done on the 15,000 kms service from the service booklet.
1. Engine oil change
2. Oil Filter Change
3. Air filter change
4. Fuel Filter change
5. A/C Filter change
6. All electrical things check up
7. Brakes checking and adjustment.
8. Wash
9. Wheel Alignment
10. Wheel Balancing.
The things that I opted out was.
1. AC Filter (was changed a couple of thousand kms back, as it was already chocked. This time only cleaned and put back in the car.
2. Wheel alignment and balancing, will be done from Madhus Langford road.
3. Vehicle Wash - (The wash set up is not yet ready), anyways my car gets washed at 3M.
Observations post service
1. The door rattle fixed for now.
2. Bonnet aligned and looks far better than how it was given before service
3. Boot aligned to satisfaction too
All the other service related stuff apart from the items I opted out were done satisfactorily.
Rating
1. Taken time to attend to me and prepare the job card - 10/10
2. Work done - 10/10
3. Billing process and time taken - 9/10 (why nine is due to the fact that the billing and DMS is not live yet. FIAT has not stuck to its promised date of getting the systems up and running).
4. Bill amount - 10/10 (nothing additional piled up in the bill to inflate the bill.)
5. Overall Rating - 9.5/10
Will I recommend Vecto Motors gate service center - Yes
Will I recommend Service adviser Karthik - Yes
Observations post the 15,000 service.
1. The engine felt smoother, probably due to oil change.
2. The engine seems rev with a bit more eagerness. Most probably due to air filter being replaced.
The total service cost
Rs. 5,233/-. The cost break up.
1. Engine Oil Selenia WR 5W-40 - Rs. 1905.68/- (for 3.2 litres)
2. Air filter - Rs. 296.94/-
3. Oil Filter - Rs. 358.95/-
4. Fuel Filter - Rs. 1709.39/- (How I wish only the cartridge was available. This is UFI, a sealed unit with no option of replacing the cartridge)
5. Consumables - Rs 218.34/- (A detailed explanation was given as why this was charged. The WD 40 Spray used for all joints on doors, boot, bonnet, etc. Tapes and straps used in the right door to fix the rattle. Cotton waste, emery paper)
Parts - Rs. 4,570.30/-
Tax - Rs. 662.70/-
Total - Rs. 5,233/-
A few pics of the service facility.
A couple of things still pending at the 3S facility is the washing facility pending (would be fixed by Monday) and the DMS yet to go Liva. Vecto Motors are people currently handling the things all manually. They will upload all the service details once the systems go live.
Also had a chat with Mr. Premanand Shenoy and CRM Mr. Chennabasappa. They are currently seeking feedback from the customers to improve the softer aspects of during the service. A few things to look out are
1. Andriod app to book service and pull the service history of the vehicle.
2. Semi automatic wash systems (costing around Rs. 7.5 Lakhs) that will be operational from the coming week to ensure the washing complaints are taken care of. The waiting time for the vehicle was reduced as the machine can handle up to 15 cars per hour.
3. The current volume of service vehicles is keenly looked at. An additional service center might come up in the next 6 months on how things go.
4. Ipads to be made available at the showroom highlighting the features of the cars on offer.
5. WiFi facility at the service center for the customers.