The 3rd free service was booked a couple of weeks back as the car's odo neared 29,500 kms. This service was sort of a detailed one with all the fluids in the car to be changed and a few issues to be attended.
The issues that needed to be addressed during the service.
1. The suspension noise, a random noise that appears occasionally when the steering is turned to either ends and the car going on a pothole.
2. The door would not unlock using the key. The remote was just working fine.
3. A couple of small door rattles that had cropped up after the drive up north.
4. Replace the ORVMS mirrors as they had fine scratches which affected the visibility at night.
The service advisor assigned was Mr. Amaresh. I had an appointment at 9 am, however was attended to at 9.30 am. Giving the benefit of doubt for now to the service advisor as he is very new in the system.
The list of things that would be done on the 30,000 kms service are
1. Engine oil change
2. Oil Filter Change
3. Air filter change
4. Fuel Filter change
5. A/C Filter change
6. Brake Fluid change
7. Gearbox Oil Change
8. Coolant Change
7. Brakes checking and adjustment.
8. Standard Checks
Opted out of the wash, wheel balancing and alignment.
Observations post the 30,000 kms service.
1. With the all the fluids changed and the brakes cleaned. The car feels so much smoother with the engine revving freely. Credit to the new air filter and the fresh engine oil.
2. The rattles were fixed to satisfaction. Need to observe for how long it stays that way.
3. ORVMs changed as per request.
4. The door lock issue was fixed. Now able to lock and unlock using the key apart from the report.
A few things that could have been better.
1. Noting the seat position (a process followed during the 15,000 kms service) was not followed.
2. The vehicle was ready by 3 pm and I reached the service center at 3.45 pm after having gone out for lunch.
3. The service advisor was supposed to have got the bill/invoice ready by then, but it wasn't. The SA was held up with other car delivery after service.
4. The bill was finally ready and paid up by 5.30 pm. A good hour delayed with the bill being generated and the gate pass issued. Though I used this time to get into negotiation for the pricing for my friend's Linea, this bottleneck of billing delays need to be eliminated.
Overall Rating: 8.5 out of 10. Knocking off 1.5 simply for the delay in billing.
Bill Amount break up.
Total Parts and consumables - Rs. 7,105
VAT and Taxes - Rs. 1,030
Total - Rs. 8,136 The bill is attached for reference. The 30,000 km milestone.