So finally the 30000 kms service is done, Car as usual was sent to NBS International At Reay Road (Anyone from Mahindra reading this, KEEP reading!)
I had sent my car for the servicing approximately around 2 months back, Firstly if your opting for pickup and drop, Be prepared to wait for 2 weeks to get an appointment, After my car was picked up in the morning at 8, I had no update to where my car was till 3PM in the afternoon, Only upon me calling them again and again they confirmed around 3.15 that my car has reached the workshop! From 8 am to 3.15pm, Not very impressive is it?
Work given was,
1. 30000 kms servicing
2. Rattling noise in the cabin
3. Lounge lighting not working (top side)
4. Gear knob vibrations in 4th gear
5. Heads-display not working
6. Update infotainment system to the latest software
7. Car was pulling towards the left
8. Car was LITERALLY bouncing while going over potholes
Work Done = NOTHING!
Car was kept for 2 days and sent back to me in the exact same condition i had sent it in the first place, They did not even bother to rectify the left side pulling of the car which was very apparent. I raised a complain with the Mahindra customer who assured me for a quick action, Still nothing after 2 weeks, RM did not help either, Calling the service centre and asking them to hand over the phone to the senior or the manger there too din't work, They just used to hang up the phone.
After getting a couple of number from fellow bhpians, My car was picked up again after a month to rectify all the issues with the car, I din't push them to give it back to me early since during all this time i was in the UAE, They sent back the car and the very next day i reached back to Mumbai, Checked the car and...
1. Well okay least the service reminder is gone.
2. Rattling noise still there
3. Lounge lighting working yaye!
4. Gear knob vibrations is still there & Wait the cover near the gear lever is torn!
5. Heads-up display still not working.
6. Infotainment system updated finally after 4 tries!
7. Car was still pulling towards the left
8. They changed the front shock absorbers under warranty and the car now behaves normally.
I don't have the bills with me to attach right now, But i was FORCED to buy the Mahindra extended road side assistance and i was changed for 3M engine care treatment in total of 3 times which in total comes around 1000 INR approx.
After giving a mouthful to my SA as why wasn't i asked if i wanted to renew the road side assistance, He calmly said, "Sabko kaam aata hai sir, Aapka faayda hai". I bluntly refused and asked him remove that amount and send me a fresh bill, He did so after arguing a lot though, Also i was charged 700 for a car wash the first time i had sent my car in & i confirmed with the customer care that everytime you send your car for a service, Car wash is done for FREE !
Also upon asking about the 3M engine treatment, SA rudely said you'll have to pay for it as its compulsory, Like what? I din't argue about that and just ended the topic.
I will post the pictures of the bills as i get them in my hand.
New Infotainment system update : This update came roughly around 10 months back if i remember clearly, Couple of bhpains got their updated too, I had asked the same service centre least 4 times in my 4 different visits to them and they did not update it saying there is no update available, Only this time when i emailed them the pictures they took the time out and updated mine too, Thanks to bhpian madhu for the pictures! Love the new animations though.
After the update i am facing a set of other issues now,
1. Navigation is not working
2. Camera when activated hangs
3. System restarts on its own.
4 (Not sure if its infotainment related) But the reverse parking sound is not there anymore.
Mahindra...Niggles..Just soo many, No wonder why several people i know went for a Toyota even though they accept XUV 500 as a fantastic product, But they also NEED peace of mind after buying a product!